Mohan Sai Krishna Maddamsetti

Mobile No: +91 7337306283

E-Mail: mmohankrishna80@gmail.com

Objective:

I would like to be part of esteemed organization where can I apply and enhance my knowledge, skills,
and innovation towards organizational and individual growth in a challenging, healthy and rewarding work
environment.

Professional summary:

 Having around 2.5 Years of Experience as ServiceNow Developer and Administrator.

 Experience in implementing ITSM such as Incident Management, Problem Management,
Service Request Management, Change Management, SLA’s, Service Request Definitions
(SRD’s)
 Having Experience in Designing the Service Portals/Service Catalogs.
 Having knowledge on Business Rules, Client Scripts, Access Control Lists (ACL) UI
Policies, UI Actions.
 Strong ownership, accountability, and attention to detail in all work efforts.
 Experience on creation of Catalog Items, Record Producers, and User Guide.
 Working on creation and customization of Workflows and custom workflow activities.
 Experience with implementing configurable SLA Management.
 Using ACL’s for providing field level security and table level security.
 Worked on User administration module and creating Users, Roles, Groups and assigning Roles to
Users.
 Working with client and functional requirements within ServiceNow.
 Experience on Inbound Email actions which includes implementing and deploying.
 Experience in creation of Email Notifications as per the business requirements.
 Experience in implementing change approvals and fixing approval issues.
 Experience in debugging integration issues.
 Having knowledge on data mappings.
 Having experience on Knowledge module, Report module and it’s related issues.

Professional Experience:

 Working as ServiceNow Administrator and Developer at Atos Syntel from past 2.5 years.

Educational Qualification:

 I have completed my UG Krishna university.

Technical Skills:

 Primary Skill : ServiceNow Administrator/Developer

 Tool : ServiceNow.
  ITIL Process : Incident, Problem, Change, Service Request Management and SLA.

Project Details:

 Project : Automation Development Centre

 Organization : Atos Syntel.
 Role : ServiceNow Admin/Developer
 Duration : Jan 2020 to till date.

Personal Details:

 Date of Birth : 24-05-1999

 Marital Status : Single
 Nationality : Indian
 Languages Known : English&Telugu&Hindi

Declaration
I hereby declare that all the above-mentioned information is true to the best of
my knowledge
 Place: Hyderabad
 Date:
Yours Sincerely
(Mohan Sai Krishna M)