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MODULE
I. COURSE CODE / TITLE: GE 105|Purposive Communication
GENERAL INSTRUCTIONS
1. This training module is designed to engage the learner. Read and analyze the content of this module.
2. This serves as your lesson output. Complete/accomplish all the given tasks/assignments provided for at
the given time and date.
3. Do not write anything on this module. Write your answer/s on a separate sheet or have them
computerized.
4. Duplication or reproduction of this module is prohibited unless permitted by the author.
IV. ENGAGEMENT
WARM-UP
1. Why is it important to know the communication principles and ethics?
It is really hard to imagine a world and life without any communication. Whether sitting in office
premises, visiting any bank or shop or doctor or any other public place, at home, etc; everywhere we all
exchange information, thoughts in a way or another on daily basis with different people.
This exchange of thoughts or information to convey different messages by using the verbal,
written or non-verbal medium is known as Communication. This is a fundamental requirement for the
existence and survival of human beings and organizations. Communication is a well-defined process of
sharing different information, ideas, feelings, etc. between two or a group of people. The purpose of this
process is to arrive at a common understanding. The information can be exchanged through different verbal
and non-verbal platforms like speech, writing, signals, etc. Communication is considered as the heart of
professional and personal or social life.
Only communicating is not enough. There should be effective communication which is the result
of getting the desired response by sharing information between people accurately. In organizational and
management context, effective communication by people at managerial positions is essential to coordinate,
manage, and supervise their team efficiently.
For example, most of the entrance exams for higher studies consist of Group discussions and
participants who can communicate their views effectively on a given topic can get success.
The communication process usually comprises a two-way communication which includes both
giving and receiving information and signals between people. Once the given message of the sender is
received, understood by a receiver and also sender’s desired feedback is sent by the receiver then this
communication process gets completed. So, the process involves more than one person and a continuous
flow of information.
Communication can better be understood through its basic elements, principles, and types.
Elements of Communication
There are 4 main elements of communication:
Message
The actual content or information that is being communicated is termed as a message.
Source/ Sender
Source or sender is the one who sends the message or information to another person.
The communication between people continues by using the above elements. The sender encodes the
message into different mediums like verbal, non-verbal or written, etc., and forwards it to the receiver
using appropriate communication channel i.e. electronically or print media, etc. Further, the receiver
decodes the message and sends feedback to the sender.
For example, communicating over phones or face to face conversations are mediums of oral
communication while mediums like newspapers, e-mails, reports, letters, etc. are meant for written
communication.
Basic Principles of Communication Process
Principles consist of the validated guidelines that are used in performing different tasks or
functions to achieve pre-defined goals. To make communication effective, few principles or guidelines of
communication are defined that should be followed. One can convey his/her message in a more precise
form if the communication is clear and effective. The same applies to an organization or business point to
view. Below are the basic principles of communication that are also known as 7 C’s of communication:
Example: Writing an e-mail to different clients to invite for an organization’s annual day celebration
function requires a more concise e-mail message. Concise e-mail carrying information about venue, date &
time followed by a brief itinerary of function is much clearer than describing everything of celebration in a
subjective way.
2. Principle of Clarity
Example: While giving a presentation on a particular topic, the presentation should cover the material
related to the presentation topic, also voice tone and words should be clear that is easily understandable to
the audience.
3. Principle of Correctness
One can better understand or interpret the more accurate message. The guidelines for correct or
accurate communication are covered under the principle of correctness. If the message is correct then its
impact is also great and it also boosts the confidence of the sender. So, the correct use of language is
essential in effective communication and it also increases the trust factor between the sender and receiver.
Example: While writing e-mails or business communication letters, the correct use of language should be
their i.e. grammatical errors or wrong verbs need to be avoided.
4. Principle of Concreteness
The clear and particular message is defined as a concrete message. The concreteness principle of
communication states that while communicating, the message should be to the point or specific, definite,
and clear instead of being general or unclear. Concrete communication includes facts and figures to
strengthen the message or idea. As the message is clear and specific, there are minimal or zero chances of
misinterpretation of the message.
Example: In sales meetings in organizations, communicating the message of quarterly or annual sales
results by sales personnel consists of sales presentations that include different facts and figures of sales.
This communication is based on the concrete principle of communication.
5. Principle of Completeness
Example: Online shopping sites display complete information on different products i.e. fabric, color,
measurements, qualities, price, etc. and also call to action features i.e. to instant buy the product by
pressing buy now option. So their written communication about product information is an example of
complete communication with their audience.
6. Principle of Courteousness
The principle of courteousness states that while communicating, the sender should show respect
to the audience or receiver. So, the sender should be polite, enthusiastic, reflective, and sincere. Being
courteous is when the sender takes care of own and receiver’s feelings. These messages are focused on the
audience, positive, and unbiased.
Example: While communicating with employees for their counseling, HR Head takes a courteous approach
by taking care of their feelings, listening to their issues or problems in a polite manner during the
counseling session.
7. Principle of Coherence
The communication should be coherent i.e. both consistency and logic should be part of the
sender’s message. Without being logical or coherent, the main purpose or idea behind the message can’t be
conveyed properly. All terms of the message should be interconnected and relevant to the message being
conveyed. Moreover, consistency should be maintained in the communication flow.
Example: When there is a change in any HR policy, the HR Head communicates the changes by sending an
e-mail to the staff. This communication consists of the logic of informing the new changes regarding the
policy to the staff so that they can work as per new guidelines.
TYPES OF COMMUNICATION
1. Verbal Communication
Verbal or oral communication is defined as the flow of message or information between the sender and
audience through different verbal mediums like speech or words, presentation, discussion or conversation,
etc.
The sender expresses his/her thoughts by speaking words. In verbal communication, there is an
important role of body language and voice tone in how communication is being perceived. The verbal
communication ensures both message transmission and its receipt simultaneously and also instant feedback
from the receiver.
From an organization’s point of view, oral communication happens through discussions,
presentations, meetings, etc. Elements like the sender’s tone and pitch of voice, word quality are crucial to
verbal communication. For effective verbal communication through presentations or speeches, the speaker
or sender of a message should speak loudly and clearly. Also, the content should be conveyed properly.
Unclear or unorganized ideas or messages can create misunderstandings or confusion among the audience.
The sender has to ensure the required response from the receiver once a verbal message is transmitted.
4. Electronic Communication
When the transmission of a message between the sender and receiver is through electronic or
digital technologies, then it’s said to be electronic communication. We can convey both verbal and written
communication in electronic form. Different mediums of verbal electronic communications can be phone,
web conferencing, etc. while e-mails, text messages are meant for written communication.
5. Visual Communication
We also communicate by visualizing things like through signboards, hoardings, banners, maps,
pictures, etc. Through these modes of visual communication, a recipient receives information.
Example: While planning for a tour one can get details about the tour place through maps like a route to
reach, hotels, shopping areas, etc. So the map is the medium by which one can get information about the
place. Similarly, different sign boards like signboards for different restaurants, education centers, etc. give
information about that particular place which is a form of visual communication.
6. Formal Communication
Formal communication happens when information is exchanged at an organizational level i.e.
between employees and management, a superior and a subordinate or between same rank colleagues, etc.
In this time of communication, the flaw of information is balanced and controlled by the organization
Example: Formal meetings or presentations, formal e-mails in offices are a few examples of this type of
communication.
7. Informal Communication
Informal communication takes place when transmission of a message between the sender and
receiver is without any formal communication medium or channel. This type of communication is useful
for the rapid distribution of information. Side effects of such communication can be in the form of gossips
or rumors.
The feedback analysis also helps in improving the future communication of messages.
Barriers to Communication
A barrier in communication is a blockage or hindrance that prevents to transmit the intended
meaning of the message to the receiver or group of receivers.
Different types of barriers are defined below:
6. Organizational Barriers:
The obstacles in the flow of information among the workforce in an organization that can create
serious loss are considered as Organization level barriers. These may occur due to misleading information
or message and lack of transparency. Different organizational barriers can be related to rules and policies,
hierarchy levels or complex organization structure, facilities in the organization, etc.
For example, if there are lots of management levels in the organization then the communication may be
affected i.e. there may be a delay in receiving message or change in the appropriate meaning of message at
the time of receiving by the receiver. Different strict rules and policies may also become a barrier to
effective communication. Like if the policy or rule of an organization consists of the mode or medium of
message i.e. through written communication by mails only. In that case, employees have no choice other
than communicating in writing even if the oral communication in a particular situation can be better and
faster than written.
7. Barriers related to the attitude or behavioral issues:
Different people have different types of attitudes or behavior. Few of them cause ineffective
communication. If there is a match between the opinion and attitude of the sender and receiver, then the
receiver will accept it favorably. However, in the case of mismatch between attitude and views of both the
sender and receiver, then the response of the receiver may not be positive or it may result in conflicts
arising. Different people have different personalities like introvert, extrovert, egoistic, judgmental attitude,
etc. Sometimes the excessiveness of these traits becomes a hindrance to effective communication.
For example, if policy change in an organization seems to be in favor of an employee then he/she
communicates effectively but if it’s not then his/her gives negative feedback on the same. Thus, it creates a
barrier to communication.
8. Perceptual Barrier:
Different people have different perceptions of the same message i.e. different people may
interpret the same information differently. Perception barriers may result in false information, false beliefs,
and confusion. This ultimately creates ineffective communication.
For example, a new department head of the sales department makes changes in the functioning of the
department and communicates the same to the team. This communication may be taken by 2 different team
9. Physiological Barriers:
Different limitations of the body and mind of humans may also create barriers to effective
communication. These limitations can be ill-health, memory issue, stammering problem, lacking in
attention, poor eye-sight, hearing problems, etc.
For example, sometimes a person sitting in a meeting is not able to answer queries of other people due to
lack of attention caused by personal issues or problems. This is the type of Physiological barrier that results
in ineffective communication.
10. Barriers related to Technology:
Technical barriers are there as there is a lot of advancement in technology. Sometimes these
technologies may not produce effective communication.
For example, E-mail communication is an effective written and electronic communication, still while
communicating through the mail system, the interpretation of the message by the receiver may be different
from the sender due to limitations of the technology of not visualizing the communication. As in result, it
becomes a barrier to effective communication.
COMMUNICATION ETHICS
advertising, it may have to censor its product or service to preserve its agreement with the social media
provider.
Ten Basics of Communication Ethics
1. Seek to “elicit the best” in communications and interactions with other group members.
2. Listen when others speak.
3. Speak non-judgmentally.
4. Speak from your own experience and perspective, expressing your own thoughts, needs, and feelings.
5. Seek to understand others.
These basic principles give professions and reporters a guideline on how to distribute
information to the public without offending other people. It focus' on respecting information that people
give and provides structure on how to ethically use the information.
V. ACTIVITIES
A.
DIRECTIONS: Read the following questions. Strictly no copying and pasting from Google/sources. Your
answer will be marked zero once you copied it. Remember, plagiarism is a crime.
VII. EVALUATION
Your outputs will be evaluated using the criteria below.
Criteria
Content - 15 pts
Organization - 15 pts
Grammar - 10 pts
Mechanics - 10 pts
Total - 50 pts
VIII. REFERENCES
Communication Theories.Org. (2017b). Shannon and Weaver model of communication. Communication
Theories.Org. Retrieved April 11, 2017 from http://communicationtheory.org/Shannon-and-weaver-model-of-
communication/
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