TESDA-OP-QSO-02-F07

Rev.No.00-03/01/17

Reference No.

RATING SHEETS

SUGGESTED QUESTIONS AND ANSWERS FOR DEMONSTRATION WITH

ORAL QUESTIONING

Name of Candidate

Name of Assessor MS. ROSA P. NARVATO

Unit of Competency Provide Room Service

Date of Assessment OCTOBER 22, 2022

Did the candidate can? Satisfactory

response
Yes No
 Answer telephone call promptly and courteously in accordance
with customer service standards
Set up room service trays or trolleys to the food and beverage
ordered
Greet guests politely in accordance with the establishment’s
service procedures
Deliver food order on time desired by the guest
Acknowledge and then present to the cashier cash payments
for processing in accordance with establishment guidelines
Check and clear floors in accordance with establishment policy
and guidelines

Clean trays and trolleys and returned to the room service area
The candidate’s overall performance was:

 Satisfactory
 Not Satisfactory

Candidate signature: Date:

Assessor signature: Date:

TESDA-OP-QSO-02-F07
 Rev.No.00-03/01/17

Reference No.

RATING SHEETS

SUGGESTED QUESTIONS AND ANSWERS FOR DEMONSTRATION WITH

ORAL QUESTIONING

Name of Candidate

Name of Assessor Ms. ROSA P. NARVATO

Unit of Competency Provide Room Service

Date of Assessment OCTOBER 22,2022

Questions to probe the candidate’s underpinning Satisfactory

knowledge response

 The candidate should answer the following questions: Yes No

What are the 3 types of room service

What is a door knob menu
What are the standard amenities set in the tray/trolley during
breakfast
What will you upon reaching the guest room

What will you do after placing the tray/trolley inside the room

The candidate’s overall performance was:

 Satisfactory
 Not Satisfactory

Candidate signature: Date:

Assessor signature: Date: