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    The document contains a rating sheet for assessing a candidate's ability to receive and handle guest concerns. It lists questions for the assessor, Ms. Rosa P. Narvato, to ask the candidate on October 22, 2022. The questions probe the candidate's underlying knowledge of relevant information to check to avoid mistakes, common incidents that may occur in a restaurant, the first steps to take when an incident occurs, how to handle guest complaints, and how to identify an intoxicated customer. The assessor will determine if the candidate's responses are satisfactory and provide an overall performance rating.

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    The document contains a rating sheet for assessing a candidate's ability to receive and handle guest concerns. It lists questions for the assessor, Ms. Rosa P. Narvato, to ask the candidate on October 22, 2022. The questions probe the candidate's underlying knowledge of relevant information to check to avoid mistakes, common incidents that may occur in a restaurant, the first steps to take when an incident occurs, how to handle guest complaints, and how to identify an intoxicated customer. The assessor will determine if the candidate's responses are satisfactory and provide an overall performance rating.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    6 views2 pages

    Rating 6

    Uploaded by

    Rosa Narvato
    The document contains a rating sheet for assessing a candidate's ability to receive and handle guest concerns. It lists questions for the assessor, Ms. Rosa P. Narvato, to ask the candidate on October 22, 2022. The questions probe the candidate's underlying knowledge of relevant information to check to avoid mistakes, common incidents that may occur in a restaurant, the first steps to take when an incident occurs, how to handle guest complaints, and how to identify an intoxicated customer. The assessor will determine if the candidate's responses are satisfactory and provide an overall performance rating.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 2

    TESDA-OP-QSO-02-F07

    Rev.No.00-03/01/17

    Reference No.

    RATING SHEETS

    SUGGESTED QUESTIONS AND ANSWERS FOR DEMONSTRATION WITH


    ORAL QUESTIONING

    Name of Candidate

    Name of Assessor MS. ROSA P. NARVATO

    Unit of Competency Receive and Handle Guest Concerns

    Date of Assessment OCTOBER 22, 2022

    Did the candidate can? Satisfactory


    response
    Yes No

    Note detail of the guest complaint or concern
    Give full attention to the complaining guest

    Offer sincere apology for the disservice

    Take appropriate action regarding guest’s concerns


    Inform the person or department who can solve the problem for
    proper action
    Recognize persons concerned record actions taken

    The candidate’s overall performance was:

     Satisfactory
     Not Satisfactory

    Candidate signature: Date:

    Assessor signature: Date:

    TESDA-OP-QSO-02-F07
    Rev.No.00-03/01/17
    Reference No.

    RATING SHEETS

    SUGGESTED QUESTIONS AND ANSWERS FOR DEMONSTRATION WITH


    ORAL QUESTIONING

    Name of Candidate

    Name of Assessor Ms. ROSA P. NARVATO

    Unit of Competency Receive and Handle guest concerns

    Date of Assessment OCTOBER 22,2022

    Questions to probe the candidate’s underpinning Satisfactory


    knowledge response

    The candidate should answer the following questions: Yes No

    What are relevant information’s to check to avoid mistakes


    Give at least five common incidents that may occur in the
    restaurant
    What is the first thing to do when incident occur

    What are the thing to do when guest complaint

    How will you notice if one of your customer is drunk

    The candidate’s overall performance was:

     Satisfactory
     Not Satisfactory

    Candidate signature: Date:

    Assessor signature: Date:

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