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3 Session-Plan
3 Session-Plan
Learning Outcomes
1. Take and process room service orders
2. Set up trays and trolleys
3. Present and serve food and beverage orders to guests
4. Present room service account
5. Clear away room service equipment
A. INTRODUCTION
This unit deals with the knowledge and skills required in the provision of food and beverage service particularly in the
guest room of a commercial accommodation establishment.
B. LEARNING ACTIVITIES
LO 1: Take and process room service orders
Learning Content Methods Presentation Practice Feedback Resources Time
1. Answering Modular/Self-pace Read information Answer Self- Check the TR, CBLM
Telephone promptly sheet 1.1-1 check 1.1-1 answer on
and courteously answer key
1.1-1
Demonstration Observe Performance Evaluate TR, CBLM
2. Checking and Modular/Self-pace Read information Answer Self- Check the TR, CBLM
using the Guest’s sheet 1.1-1 check 1.1-1 answer on
name throughout answer key
the interaction 1.1-1
Demonstration Observe Performance Evaluate TR, CBLM
demonstration on Task Sheet performance
how to use the 1.1-1 using the
name of the guest Performance
throughout the Criteria
interaction Checklists
1.1-1
3. Clarifying, Modular/Self-pace Read information Answer Self- Check the TR, CBLM
repeating and sheet 1.1-1 check 1.1-1 answer on
checking of orders answer key
1.1-1
Demonstration Observe Performance Evaluate TR, CBLM
demonstration on Task Sheet performance
how to clarifying, 1.1-1 using the
repeating and Performance
checking of order Criteria
Checklists
1.1-1
4. Techniques in Modular/Self-pace Read information Answer Self- Check the TR, CBLM
suggestive selling sheet 1.1-2 check 1.1-2 answer on
answer key
1.1-2
Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about the 1.1-2 using the
techniques in Performance
suggestive selling Criteria
Checklists
1.1-2
5. Approximate Modular/Self-pace Read information Answer Self- Check the TR, CBLM
time of delivery sheet 1.1-3 check 1.1-3 answer on
answer key
1.1-3
Demonstration The trainer will Performance Evaluate TR, CBLM
discuss the Task Sheet performance
approximate time 1.1-3 using the
of delivery Performance
Criteria
Checklists
1.1-3
6. Recording and Modular/Self-pace Read information Answer Self- Check the TR, CBLM
checking the sheet 1.1-3 check 1.1-3 answer on
relevant answer key
information 1.1-3
Demonstration Observe Performance Evaluate TR, CBLM
demonstration on Task Sheet performance
how to clarifying, 1.1-3 using the
repeating and Performance
checking of order Criteria
Checklists
1.1-3
7. Equipment and Modular/Self-pace Read information Answer Self- Check the TR, CBLM
supplies in room sheet 1.1-3 check 1.1-3 answer on
service answer key
1.1-3
Demonstration Observe Performance Evaluate TR, CBLM
demonstration how Task Sheet performance
to clarifying, 1.1-3 using the
repeating and Performance
checking of order Criteria
Checklists
1.1-3
8. Transferring and Modular/Self-pace Read information Answer Self- Check the TR, CBLM
relaying the orders sheet 1.1-3 check 1.1-3 answer on
answer key
1.1-3
Demonstration Observe Performance Evaluate TR, CBLM
demonstration on Task Sheet performance
how to clarifying, 1.1-3 using the
repeating and Performance
checking of order Criteria
Checklists
1.1-3
LO 2: Set up trays and trolleys
1. Preparing room Modular/Self-pace Read information Answer Self- Check the TR, CBLM
service equipment sheet 1.2.1 check 1.2.1 answer on
and supply answer key
1.2.1
Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about preparing 1.2.1 using the
the room service Performance
equipment and Criteria
supply Checklists
1.2.1
2. Checking the Modular/Self-pace Read information Answer Self- Check the TR, CBLM
condition of sheet 1.2.2 check 1.2.2 answer on
equipment and answer key
supplies 1.2.2