PQP - 9686-6150-PR-000-1501.

RAS MARKAZ CRUDE OIL PARK PROJECT (PHASE1)
PROJECT QUALITY PLAN

Doc No: 9686-6150-PR-000-1501 Rev. 01 Doc. Class 2
RAS MARKAZ CRUDE OIL PARK PROJECT

(PHASE 1)
SUBCONTRACTOR PROJECT QUALITY PLAN
RAS MARKAZ CRUDE OIL

PARK PROJECT
CODE-1: Rejected
CODE-2: Comments as Noted
CODE-3: No Comments
CODE-4: Noted for Information
EPC Contractor's review / approval donot relieve Sub Contractor of any

obligation under Contract whatsoever.
Anil.P.K 07 Apr 20
01 15 Mar 20 30 Issue for Construction Nehal Rajeev Anil P.K

A2 24 Feb 20 26 Issue for Review/ Comments Nehal Rajeev Anil P.K
A1 23 Jan 20 36 Issue for Review / Comments Nehal Rajeev Anil P.K
REV DATE PAGES DESCRIPTION PP /CHK/APP
Page 1 of 30
Table of Contents
1 GENERAL ..................................................................................................................................................... 5
2 PURPOSE..................................................................................................................................................... 5
2.1 DEFINITIONS AND ABBREVIATIONS ........................................................................................................ 5
3 REFERENCE DOCUMENTS ........................................................................................................................ 6
3.1 ISSUE, AMMENDMENTS AND DISTRIBUTION ........................................................................................ 6
3.2 DISTRIBUTION AND COPY HOLDER ......................................................................................................... 7
3.3 QUALITY PLAN RESPONSIBILITY ............................................................................................................... 7
4 CONTEXT OF ORGANISATION ................................................................................................................ 7
4.1 UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT................................................................ 7
4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES ................................. 8
4.3 THE SCOPE OF QUALITY MANAGEMENT SYSTEM ................................................................................. 8
4.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES ....................................................................... 9
4.5 QUALITY MANAGEMENT SYSTEM CONTROL ......................................................................................... 9
5 LEADERSHIP ..............................................................................................................................................10
5.1 MANAGEMENT COMMITMENT .............................................................................................................. 10
5.2 CUSTOMER FOCUS................................................................................................................................... 11
5.3 QUALITY POLICY ....................................................................................................................................... 11
5.4 COMMUNICATING THE QUALITY POLICY ............................................................................................. 11
5.5 PROJECT MANAGEMENT REVIEW .......................................................................................................... 12
5.6 ORGANIZATION ....................................................................................................................................... 12
5.7 ALLOCATION OF RESPONSIBILITIES....................................................................................................... 13
6 PLANNING.................................................................................................................................................15
6.1 PLANNING, RISK & OPPERTUNITIES ...................................................................................................... 15
6.2 QUALITY OBJECTIVES & PLANNING TO ACHIEVE THEM ..................................................................... 16
6.3 PLANNING OF CHANGES ........................................................................................................................ 18
7 SUPPORT ...................................................................................................................................................18
7.1 RESOURCES ............................................................................................................................................... 18
7.2 COMPETANCE, AWARENESS & TRAINING ............................................................................................ 19
7.3 ORGANISATIONAL KNOWLEDGE ........................................................................................................... 19
8 OPERATIONS .............................................................................................................................................19
8.1 VALIDATION OF PROCESS ....................................................................................................................... 19
8.2 IDENTIFICATION & TRACEABILITY ......................................................................................................... 20
8.3 CUSTOMER COMMUNICATION ............................................................................................................. 20
8.4 CUSTOMER PROPERTY ............................................................................................................................ 20
8.5 DETERMINATION OF REQUIREMENT RELATED TO THE SCOPE OF WORK ........................................ 21
8.6 REVIEW OF REQUIREMENTS RELATED TO THE SCOPE OF WORK ...................................................... 21
8.7 PRESERVATION OF PRODUCT ................................................................................................................ 21
8.8 CONTROL OF THE SCOPE OF WORK EXECUTION ................................................................................ 22
Page 2 of 30
9 PERFORMANCE EVALUATION :- ............................................................................................................22

9.1 CONTROL OF MONITORING AND MEASURING DEVICES ................................................................... 22
9.2 MONITORING AND MEASURING OF PRODUCT ................................................................................... 22
9.3 REQUEST FOR INSPECTION – RFI............................................................................................................ 23
9.4 CUSTOMER SATISFACTION ..................................................................................................................... 23
9.5 CUSTOMER COMPLAINTS ....................................................................................................................... 23
9.6 INTERNAL AUDIT ...................................................................................................................................... 23
10 IMPROVEMENT ........................................................................................................................................24
10.1 CONTROL OF NON-CONFORMING MATERIALS AT THE TIME OF RECEIPT: ..................................... 24
10.2 CONTROL OF NON-CONFORMANCE DURING CONSTRUCTION ...................................................... 24
10.3 CONTROL OF INTERNAL QUALITY AUDIT NON-CONFORMANCE ..................................................... 25
10.4 CONTROL OF NON-CONFORMANCE AFTER DELIVERY OR USE BY EPC CONTRACTOR ......................................... 25
ATTACHMENTS
ATTACHMENT-1 ORGANOGRAM
ATTACHMENT-2 ISO CERTIFICATION
ATTACHMENT-3 INTERNAL/ EXTERNAL QUALITY AUDIT SCHEDULE
ATTACHMENT-4 QA/QC TRAINING SCHEDULE
ATTACHMENT-5 QHSE POLICY
Page 3 of 30
REVISION CONTROL SHEET

REV. NO. DATE PAGE NO. DESCRIPTION OF CHANGES
A1 23 Jan 20 36 First Issue
A2 20 Feb 20 26 Revised as per Company Comments.
01 15 Mar 20 All Pages Revised as per Company Comments.
This page records the revision status of this document

NOTES:
Revisions after first issue are denoted as follows:
a) By a vertical line in the right-hand margin against the revised text and,
b) By a triangle symbol for graphics, the revision number being denoted within the symbol.
Revision symbols are positioned adjacent to the revision.
Page 4 of 30
1 GENERAL
On Eastern Arabian Sea Coast of Oman, Oman Tank Terminal Company (OTTCO) LLC plans to build a
new crude oil storage terminal at Ras Markaz. The project is design, procurement, construction and
operation of loading/unloading and storage facilities included infrastructure, pipelines and roads.
The responsibility of China Petroleum Pipeline Engineering Co. Ltd (hereinafter referred to as EPC
Contractor) is Execution of engineering, procurement, construction, testing and completion of Ras
Markaz Crude Oil Park Project.
AATE has been appointed as a subcontractor by EPC Contractor to construct Central Control
Building(820-CCB01), Sub Station Building(210-SS02A), Guard House and Messing facility, Gate House
Building(820-GH02), Instrument Satellite Building(720-ISB02), Instrument Satellite Building(740-ISB01)
and Gate House(210-GH01) for Ras Markaz Crude Oil Park Project (Phase 1) including Excavation,
Backfilling, Sub structure and superstructure concreting works, Blockworks and plastering’s works and
finishes as per the contract.
2 PURPOSE
The purpose of this Project Specific Quality Plan is to define and assure how the quality management
system requirements for the scope of the work awarded to AATE shall be organized and met. This PQP
also describes the organization and responsibilities, the general Quality Assurance (QA), Quality
Control (QC) activities to be performed and the verification arrangements for checking on compliance.
An Inspection and Test Plan, Project specific Procedures/ Method Statement shall define how the
quality shall be achieved. This PQP shall ensure that all requirements as per the contract, standards,
codes and specification shall be met.
For the purpose of this PQP, the terms and definitions of ISO 9000:2015 “Quality Management System
Fundamentals and Vocabulary” shall apply.
2.1 DEFINITIONS AND ABBREVIATIONS
Company : Oman Tank Terminal Company L.L.C. (OTTCO)

Consultant : Worley Parsons Engineering Pvt Ltd.(WP)
Contract : The EPC Contract between Company and EPC Contractor
Project Name : Ras Markaz Crude Oil Park Project (Phase 1)
EPC Contractor : China Petroleum Pipeline Engineering Co., Ltd. (CPP)
IPMT : Company Project Management Team comprising OTTCO and
Consultant personnel.
Purchaser : The organization issuing the purchase order for the supply of the
package/equipment and services
AATE : Al Ansari Trading Enterprises LLC.
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Sub-contractor : Means any person or persons, firms, companies to whom any part of the
work has been subcontracted (directly or indirectly) by EPC Contractor
and the legal successors in title to each of these parties
Vendor : Means a supplier of Goods and/or Equipment for the Facility and/or the
Works including related documentation and services, where necessary,
in connection with the installation, testing, commissioning and start up
support of any such Goods or Equipment.
Shall : Indicates Mandatory Requirement

Should : Indicates that the requirement is strongly recommended to be adhered
to
MAR : Material Approval Request
ITR : Inspection & Test Records
ITP : Inspection and Test Plan
KPI : Key Performance Indicator
EPC : Engineering, Procurement, Construction and Commissioning.
QMS : Quality Management System
PQP : Project Quality Plan
HSE : Health, Safety & Environment.
NCR : Non Conformance Report
PPE : Personal Protective Equipment
QA QC : Quality Assurance Quality Control
3 REFERENCE DOCUMENTS
ISO 9001 : 2015 : Quality Management System- Requirements

AAG/AATE/QM-01/CQMP : Al Ansari Quality Manual
9686-6150-PR-000-001 : EPC Contractor PQP
5440-A.28 : Quality Management Requirements
5440-8830-SP-000-0001 : Quality Management Requirements
3.1 ISSUE, AMMENDMENTS AND DISTRIBUTION
3.1.1 AMENDMENT PROCEDURES
The project Quality plan shall be prepared by QA/QC Manager AATE and submitted to EPC Contractor/
Company for their approval. Subsequent amendments if any shall be subject to both EPC Contractor/
Company and AATE approvals before any updates are issued to Quality Plan holders. Amendments will
consist of a reissue of the complete document; details of the changes will be recorded in the
amendment record sheet. It is the responsibility of the quality plan holder to dispose of the obsolete
issue.
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3.2 DISTRIBUTION AND COPY HOLDER
Hard Copy distribution of this document is restricted to the personnel defined in table 1 below:-
TITLE COMPANY COPY HOLDER NO.
QA/QC MANAGER AATE MC
DOCUMENT CONTROLLER AATE CC-1
QUALITY MANAGER EPC CONTRACTOR CC-2
QUALITY MANAGER COMPANY CC-3
ONLY THE COPY HOLDERS LISTED ABOVE WILL BE CIRCULATED WITH AMMENDMENTS AND
UPDATES
Soft copy of approved and Latest revision of the PQP shall be made available to Key Personnel of AATE
& EPC Contractor .
3.3 QUALITY PLAN RESPONSIBILITY
The sole responsibility for the control of this document lies with the QA/QC Manager of AATE. All
requests for changes to this document should be addressed in writing to QA/QC Manager of AATE
stating the reason for the change and the recommended change required. Requests to be included as
a “controlled” .
4 CONTEXT OF ORGANISATION
4.1 UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT
Through the strategic and operational planning process, AATE identifies external and internal issues
that are relevant to the purpose and direction of the organization and identifies how they affect the
ability to achieve intended results.
The organizational context involves;
 Understanding AATE core products and services;
 Identify stakeholders as customers and parties who may otherwise have a significant interest;
 Identify and understanding the needs and expectations of interested parties and
 Determining the scope of Quality Management System.
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AATE identifies interested parties as follows:
 Clients;
 Customers;
 Owners;
 Employees;
 Sub-contractor;
 Vendor/ Suppliers;
 Government agencies;
 Media:
 Society/ Community
4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES
AATE internal and external issues and the need or requirement of the interested parties are identified,
maintained and reviewed through tender review, contracts review, constructability review, MRM and
necessary action shall be taken. Such issues are monitored and updated as appropriate and discussed
during MRM to ensure smooth and consistent execution of project.
4.3 THE SCOPE OF QUALITY MANAGEMENT SYSTEM
Management determines the boundaries and application of Quality Management System to establish
its scope by considering;
 The internal and external issues;
 Requirement of relevant interested parties;
 Consistency in the quality of the products and services;
 Customer satisfaction through effective application of QMS;
 All statutory, regulatory and/or legal requirements and
 Establishment of suitable process for improvement of the QMS.
Based on an analysis of the above issue of concern, interest of stakeholders and in consideration of its
services, AATE has determined scope of the management system. The QMS applies to all processes,
activities and employees within the organization.
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4.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES
Standard Operating Procedure and Quality System Documentation defines a QMS that complies with
ISO 9001:2015 requirements to/for certifying agencies to ensure planning, operation and control of
the processes is maintained.
The QMS defines;
 The process needed;
 Their sequence of interaction;
 Performance indicators;
 Resources needed;
 Responsibilities/ Authorities;
 How QMS processes are improved.
The Quality Management Structure includes;
 Quality policy;
 Quality objectives;
 Operating procedures (SOP’s, Method statements etc.);
 Applicable National, International and Industry Standards;
 Technical specifications and drawings;
 Customer supplied documents etc.
4.5 QUALITY MANAGEMENT SYSTEM CONTROL
4.5.1 SUB CONTRACTOR AND SUPPLIERS CONTROL
Where applicable, Sub-contractor and suppliers of items will be selected from EPC Contractor/
Company approved vendor list otherwise approvals shall be obtained through MAR.
4.5.2 PROJECT RELATED DOCUMENT CONTROL
The numbering system of all documents raised shall be as per EPC Contractor document numbering
procedure 9686-6180-PR-000-0001.
Separate registers will be maintained of all internally raised documents. Control will be established of
EPC Contractor supplied documents. New drawings received will be entered in drawing register and
maintained as master copy. Drawing register including issue to the users will be maintained and
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stamped as “controlled copy” . superseded drawings will be identified and withdraw from use. Previous
copies are stamped as superseded/destroyed except Master copy.
Incoming letters, mails, fax registers mentioning subject and date of receipt will be maintained. Out
going letter, mails, fax register mentioning subject and date of despatch will be maintained. Files will
be identified as required and file list for easy retrieval will be maintained. List of documents in
electronic media with backup detail for important files will be maintained.
Storage and preservation of records in electronic media to avoid damage/ deterioration/ protection of
confidentiality for data received through e-mails will be ensured. All electronic data that may be of
future importance will be taken print out and retained in file. Submission of documents to EPC
Contractor/ Company for review or approval will be accompanied by document transmittal form
clearly identified with action required.
ITR’s and Punch list as applicable shall be prepared for each stage of activities and submitted for
approval to EPC Contractor/ Company.
4.5.3 CONTROL OF NON-CONFORMANCE
All nonconforming product/material will be dealt with in accordance with AATE quality system
procedures for control of nonconforming products. This material will be clearly identified and
segregated. Any product/material or workmanship not complying with approved specification/
drawings will be communicated to QA/QC engineer for raising an NCR and maintaining the records
including root cause analysis and corrective actions.
4.5.4 DOCUMENT RETENTION
All documents/ records raised during each job will be maintained in accordance with the procedures
for quality records. Processes whose records are to be maintained, frequency of review and retention
period will be identified. Master list of records identifying file number or format number and record
descriptions will be prepared. All input and output records of processes, reviews and action reports are
legible and not tarnished will be ensured. All documents will be filed properly and easily retrievable by
referring master list records.
5 LEADERSHIP
5.1 MANAGEMENT COMMITMENT
The management of AATE has established and is effectively implementing quality management system
with a view to continually improve its effectiveness by,
1) Communication throughout the organization the importance of meeting customer as well as

statutory and regulatory requirements.
2) Establishing a quality policy,
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3) Ensuring that quality objectives are established, monitored and reviewed,
4) Conducting management review,
5) Ensuring availability of resources
Quality objectives are established for all processes of the organization in line with quality policy.
5.2 CUSTOMER FOCUS
Management believes in “Customer Driven Quality” and enhancing EPC Contractor/ Company
satisfaction will be focussed. The decision making by management will always target to maximize the
satisfaction by ensuring that customer and applicable statutory and regulatory requirements are
determined, understood and consistently met.
5.3 QUALITY POLICY
AATE QHSE Policy is in place at contracting division level. The same is rewarded to suit “Ras Markaz
Crude Oil Park Project (Phase 1) without affecting its intention. QHSE Policy is attached as “Attachment
5”.
Please note that our Quality Policy;
 Is appropriate to our purpose;
 Include commitment to comply with requirements and continually improve the effectiveness
of Quality Management System;
 Is considered as the foundation and then the Quality Objectives are established and reviewed.
Scope:- For all employees of AATE
QUALITY POLICY
At AATE, we will be committed to satisfy our Clients on continual basis by delivering the project
milestones on time, Qualitatively, Safely and within the Budgets through the provision of effective
resources
Our commitments will be followed under our Quality Management System ISO 9001 certification
without affecting the scope of the Project.
5.4 COMMUNICATING THE QUALITY POLICY
The quality policy shall;
 Communicated through displays, awareness sessions, MRM’s and thus understood within the
organization.
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 Be available to relevant interested parties.
5.5 PROJECT MANAGEMENT REVIEW
Project Management review will be carried out at monthly intervals to review the adequacy and
effectiveness of the Quality Management System implemented. Information will be provided to
concerned attendees the date and time of the MRM well in advance to come prepared with agenda
points for discussions. Data and information required for review inputs will be discussed with the
section heads.
Prepare agenda and discuss the following in Site MRM:-
 Pending points of previous meeting.
 Progress on Quality objectives & KPI’s.
 Results of Audits & NCR’s status.
 Resources requirements (if any).
 Training planned/Conducted.
 Corrective action reports.
 Customer satisfaction reports.
 Product Quality Ratings.
 Customer complaints and feedback.
 Suggestion in improvement of process, product and Business results.
 Risk and Opportunity register, review on action taken for mitigation of risk;
 Best Practices identified/ Implemented.
Actions shall be implemented as decided in the review meeting as per time schedule and
responsibilities.
5.6 ORGANIZATION
Al Ansari Trading Enterprise LLC (AATE)
Contracting SBU
PO Box 1832, Ruwi, Postal Code 112,
Sultanate of Oman.
Tel. +968-24590100
Fax +968-24590113
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Mr. Deepak Seru - CEO
Project organisation chart indicating interfaces between Site Project Team and Corporate Office is
attached as Attachment-1.
5.7 ALLOCATION OF RESPONSIBILITIES
The responsibilities and authorities of the Project personnel are as detailed below:-
5.7.1 PROJECT MANAGER
1) Organize and manage all resources and field activities to achieve an efficient and effective
completion of the contract with in the agreed time and cost whilst paying due regard to safety and
meeting quality requirements.
2) Liaison with customer, HO and local authorities for smooth running of the project.
3) Negotiations with vendors for fixing rates.
4) Allocating resources and their responsibilities to the site tea.
5) Ensure adherence to Quality requirements as per project specification
6) Ensure fulfilment of HSE requirements at site.
5.7.2 SITE MANAGER
1) Ensure that the project Quality & HSE policies are effectively implemented at site.
2) Coordinate with site staff and execute the works as per schedule.
3) Continuously assess the actual progress with planned program.
4) Ensure all resources and materials are at site for smooth functioning.
5) Coordination with QAQC team for quality issues.
6) Coordination with HSE team for HSE issues.
5.7.3 PLANNING ENGINEER
1) Work involves project planning and scheduling, study variances and report to Project manager for
corrective action and improvement of progress.
2) Prepare resource curves and cash flow for the project.
3) Visit site regularly to study the various constructional activities going on at site, whether they are
going as per planned schedule, the period of delays and reason for delays of various activities and
update the progress charts accordingly and report to management.
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4) Monitor project cost against budgeting cost and prepare periodical project performance report for
management.
5) To attend site progress meetings .
5.7.4 QA/QC ENGINEER
1) Guiding, facilitation and orientation of QMS.
2) Preparation of ITP’s, Checklists etc.
3) Receiving and reviewing of all reports related to quality matters.
4) Coordinating for early disposal of non-conformity reports.
5) Ensuring corrective actions for all non-conformities.
6) Formulate inspections and test procedures.
7) Identify material sources and conduct testing ensuring conformity with specification & standards.
8) Conduct routine test for workmanship and materials as per ITP.
9) Identify, initiate calibration before expiry date and maintain master list of Testing and Measuring
equipment.
5.7.5 PROJECT ENGINEER
1) Shall be reporting to Site manager/ Project Manager.
2) Ensure resources needed are available at site.
3) Allocate the work to site engineers/supervisors.
4) Ensure quality and safety requirements are met at site.
5) Raise site inspection requests and submit to QAQC for verification and further submittal.
6) Prepare method statement.
7) Coordinating with suppliers, sub-contractor for day to day works
8) Ensure conducting all activities to meet the cycle time requirement.
9) Front line supervision of the working labour to ensure strict conformance to methods, quality &
safety.
10) Assess manpower, equipment or other resources required to ensure timely completion of the
project and inform to site manager/ project manager.
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5.7.6 SITE ENGINEER/ SUPERVISORS
1) Coordinate with foreman and execute the works as per planned schedules in compliance to quality
and safety requirement.
2) Coordinate with QAQC team for fulfilling the inspection and test requirements of the project and
ensure inspection/test records as applicable are generated.
3) Assist the store keeper in receiving and inspection of project materials where required.
4) Ensure effective corrective and preventive actions on the NCR’s pertaining to their scope of work.
5) Submit daily site reports to the planning engineer.
5.7.7 SITE FOREMAN
1) To assist the site engineer in day to day field activities.
2) Coordination with all site personnel for day to day requirement and control of labour.
3) Effective utilization of construction equipment.
4) Control wastage of materials & proper storage at site.
5.7.8 STORE KEEPER
1) Receipt & issue of materials including customer supplied material.
2) Arranging the inspection of incoming materials.
3) Proper storage of materials.
4) Ensure proper identification & traceability of materials.
5) Ensure proper stock analysis, inventory control and documentation.
6) To submit material invoices and delivery notes to QS engineer for checking and forwarding to HO.
7) To maintain site store in neat and tidy condition and to store the materials according to the
manufacturer recommendation.
6 PLANNING
6.1 PLANNING, RISK & OPPERTUNITIES
AATE uses the strategic planning process to evaluate the mission and vision of the organization.
Furthermore, this process afford us with ability to analyse markets and our competitors which in turn
allows us to identify strengths, weaknesses, opportunities and threats while developing key strategic
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goals. The outcome of these activities is to not only develop a business plan for the near future but to
identify measurements for objectives, develop plans to achieve objective and define the direction of
the company.
Planning activities for the Quality Management System will focus on how to effectively meet quality
objectives, customer and legal requirements. In addition, planning activities will also identifies risk,
opportunities and define action to ensure that:
 Actions are integrated and implemented into processes;
 The QMS can achieve its intended results;
 Desirable effects can be enhanced;
 Undesirable effects will be reduced or prevented;
 Improvement is fostered and
 Effectiveness of action is evaluated.
6.2 QUALITY OBJECTIVES & PLANNING TO ACHIEVE THEM
Quality plan, including all aspects of inspections, Quality control & Quality assurance shall be prepared
prior to start of the project. Quality objectives are established at project level. The concerned process
owner will be responsible to maintain the records of these objectives & Quality objectives will be one
of the parameters for their appraisals.
While setting Quality Objectives, we have considered “SMART” philosophy:-
 Specific – Objective should specify what they want to achieve;
 Measurable – you should be able to measure whether you are meeting the objectives or not;
 Achievable – are the objectives you set, achievable or attainable;
 Realistic – can you realistic achieve the objectives with the resources you have;
 Time – when do you want to achieve the set objectives.
Project Manager in coordination with appropriate functional heads shall establish project specific
quality objectives and Key Performance Index (KPI) in compliance with the scope of work.
QUALITY OBJECTIVES (PROJECT LEVEL)
KEY RESULT
S.NO OBJECTIVES TARGET RESPONSIBILITY
AREA
Expense within approved

budget, improving the
1 Finance Cost Control Project Manager
margins & cost saving
initiatives.
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Submission of various On time as per committed

Project manager
documents dates
2 Operations
Delivery of key
As per approved plan Project manager
milestone
Compliance to QMS Nil NCR in audit Project manager
Enhancing customer
satisfaction in mom &
Zero dissatisfication Site manager
3 Quality other
correspondence.
Control cost of poor

Reduce rejection & rework
quality
Improve HSE
4 HSE Zero LTI Site Manager
performance
Upgrading skills of
5 Training Nos. of training man days Project manager
Project Team
To achieve milestone
with in stipulated
6 Progress 100% Project manager
time, effective
utilisation
The compliance to KPI’s shall be monitored and reported as per below table
KEY PERFORMANCE INDICATORS - (PROJECT LEVEL)
Reporting
S.NO Key Performance Indicators Target
Frequency
Submission of PQP, ITP, MS, MAS etc. as per

1 100% Monthly
planned schedule.
Submission of Material Approval Requests

2 100% Monthly
minimum 3 weeks before its mobilization
Closing of Internal & External NCR’s and

3 >95% Monthly
CAR’s in stipulated time
Issuance of Internal NCR’s copies to client

4 100% Monthly
within 2 days from the date of issue.
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5 Request of Inspection vs Acceptance ratio >98% Monthly
Issuance of Inspection Records within 1 day

from the date of completion and Final
6 100% Monthly
Inspection and acceptance of each item or
section
%on time Inspection notification to EPC

7 Contractor/ Company=Nos. of on time 95% Monthly
RFI’s/ No’s of RFI Raised
Provide Quality Induction to all employees

8 within one week from the deployment on 100% Monthly
the Project.
6.3 PLANNING OF CHANGES
Any changes in the QMS shall be developed and implemented in planned manner. During the change
process the following will be taken into consideration:
 The reason for change and the potential effects;
 The integrity of the QMS;
 The availability of resources and
 The assignment or reassignment of responsibility and authorities.
7 SUPPORT
7.1 RESOURCES
The project manager will plan the resources in terms of manpower and equipment and other facilities
from the information provided by the planning department. It is the responsibility of Project Manager
to ensure that all resources are planned for each stage of the project and communicated well in
advance to the concerned departments.
The Project Manager has the authority to decide how the resources in terms of manpower, material
and other facilities shall be deployed for efficient utilization of the resources and controlling project
costs.
Project Manager shall conduct a project review with all concerned departments to communicate the
project requirement and assess the resource requirement based on the outcome of the contract
review. Project Manager shall take necessary steps for organizing project planning and execution. The
Project Manager will also be responsible to ensure that the project resources are properly utilized and
contractual requirements are fulfilled.
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7.2 COMPETANCE, AWARENESS & TRAINING
Training to all staffs on Quality Management System and application of PQP will be given. Training
needs of the employees will be identified and based on recommendation will be send for in house/
external/ on job training. After training is completed, effectiveness of the training will be monitored
and action plan for further improvement will be developed. Competence of the Quality personnel shall
be ensured according to contract document “Attachment A.28.15 EPC Contractor and sub contractor
quality personnel”.
7.3 ORGANISATIONAL KNOWLEDGE
AATE determines the knowledge necessary for the operation of its processes and to achieve
conformity of products and organizational objectives. This may include knowledge and information
obtained from:
Internal sources such as;
 Feedback and lesson learned;
 On the job and cross training;
 Project and design reviews;
 Continuous improvement and internal and external audit reports.
External sources such as;
 Standards;
 Statutory and regulatory requirements;
 Subject matter experts;
 Conferences;
 Academia and
 Third party audit results.
Organizational knowledge is retained and made available through reports, spreadsheets, databases,
work instructions, procedures and standards.
8 OPERATIONS
8.1 VALIDATION OF PROCESS
Identification of processes for validation will be carried out by QA/QC engineer with the help of site
engineers. Wherever required small scale mock ups will be done. Identification will be done to match
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the conditions with the established methods. Wherever not possible due considerations/ adjustments
will be done in the method to take care of changed conditions. Mock ups/ works will be reviewed for
improvements and wherever possible revalidation of work methods to check planned results are
achieved will be carried out. QA/QC Engineer is responsible for the above activity.
8.2 IDENTIFICATION & TRACEABILITY
On receipt of incoming materials at site, quantity and description of material for completeness of
receipt as per DC/ Slip will be checked. Material receipt note will be raised and inspection will be
offered. Inspection of materials will be done jointly with EPC Contractor/ Company representative.
Records of the findings will be maintained. Materials will be stacked as per acceptable norms and
recommendations. Identification and material stacking shall be done separately for:-
• Approved;
• Under Inspection/ Hold;
• Rejected.
Concerned supplier will be informed about rejection and arrange for replacement if any. Records will
be kept for issue of materials to:-
• Site Engineer;
• Sub contractor, if any.
8.3 CUSTOMER COMMUNICATION
The entire business model is focused around the customer’s requirement and hence keeping them
informed at the various stages become critical. The communication should be implemented mainly
thru letters, e mail, verbal, meetings etc.
For better and timely communication, meetings may/ shall be held weekly, monthly or emergent
meeting between AATE and EPC Contractor/ Company. The minutes of meeting shall be drafted,
reviewed and signed by attending parties and distributed to all attendees for reference or execution.
Letters shall also be considered as formal communication and shall be transferred/ retained through
document control department.
E mails and Verbal instructions may be used as informal way of communicating among the project
parties.
8.4 CUSTOMER PROPERTY
Customer property encountered during our project execution stages shall be preserved and
maintained without causing any delays. Any damage cause to the customer’s property shall be
recorded and brought to the attention of the EPC Contractor. The customer property will include:
• Plot or building of customer;

Page 20 of 30
• Intellectual property and
• Material/equipment, if any, supplied by EPC Contractor.
The material supplied by EPC Contractor, if any, are verified while accepting and handled properly
during all stages of processing. A record of these inspections shall be kept and in case of any damages
or non-conformance of the materials it shall be brought to the attention of EPC Contractor
8.5 DETERMINATION OF REQUIREMENT RELATED TO THE SCOPE OF WORK
AATE focus will be customer oriented and efforts will be towards enhancing their satisfaction. The
requirement will be determined by the signed contract documents which includes Contract document,
standards and project specification and any other documents constituted the contract of the project.
8.6 REVIEW OF REQUIREMENTS RELATED TO THE SCOPE OF WORK
The departmental heads shall be responsible for the review of the requirements related to the scope of
the work. The requirements need to be understood at the beginning i.e tendering stage. Better
understanding of the project will help for better planning and both will result into better execution
thus resulting into enhancement of customer satisfaction. AATE shall ensure that:
 Project requirements are defined and understood including scope and deliverables;
 Our capabilities to successfully fulfil the above requirements.
In practice, it may be possible that the requirements for the scope of work is not clear, in such cases it
will be the responsibility of the concerned HOD to get these requirements clear, document it
proactively(thru letters, e mails, etc.) and maintained the record for the acceptance .
8.7 PRESERVATION OF PRODUCT
HANDLING, PACKING, STORAGE & DELIVERY
The storekeeper will established adequate indoor and outdoor facilities, store office, handling
equipment and manpower required for all incoming materials. He will be conversant with all
instructions, procedures that apply to all material receipt, handling, storage and issue of materials.
The storekeeper will ensure that the handling of raw materials, products, consumables and
equipment’s carried out and controlled carefully. To prevent damage or deterioration safe and
appropriate equipment’s will be used. Store will ensure restricted entry into the storage area so that no
material is removed without authorization. The storekeeper will ensure that the riggers and helpers are
fully aware of handling different type of materials and shall monitor all activities carried out in the
storage area.
When deciding the storage area appropriate steps like protective method, ventilation, lighting and
possibility of contamination by other product will be considered in addition to accessibility of
equipment/ vehicles for handling materials. Incoming materials, in process materials and finished
product will be protected against environmental and security risks.
Page 21 of 30
Materials after receipt will be checked for its physical dimensions and quantity. It will be ensured that
only the material with approval and proper relevant documents are used at site. Items having
restricted shelf life will be issued on first in first out basis.
8.8 CONTROL OF THE SCOPE OF WORK EXECUTION
As soon as the customer confirms an order, Planning activities will start under controlled condition
such as:
 Scope of work execution shall be controlled through execution plans, inspection and test
plans, procedures, method statements, etc. each hold point and witness point items shall be
notified to EPC Contractor/ Company through RFI’s.
 Availability of the information (specification drawings etc.) that describes the characteristics of
the work;
 Availability of the work instructions (project specification/ documented guidelines);
 Use of suitable plant/ machinery/equipments;
 Availability and use of monitoring and measuring equipment;
 Implementation of monitoring and measurement;
 Implementation of product release, delivery and post delivery activities.
9 PERFORMANCE EVALUATION :-
9.1 CONTROL OF MONITORING AND MEASURING DEVICES
QA/QC Engineer will prepare list of measuring equipment required for the project. The inspection
measuring and test equipment/ devices will be selected and produced based on measurements to be
done and the accuracy requirement. QA/QC Engineer will maintain list of instruments for calibration.
Calibration status will be identified on the equipment else records will indicate the same. Traceability
to national/ international standards will be maintained. Equipment/ instrument found out of
calibration limits will be identified as “OUT OF CALIBRATION” and put out of use. If any equipment/
instrument is repaired it shall be recalibrated before put in use.
9.2 MONITORING AND MEASURING OF PRODUCT
• Plan the characteristics of the product to be checked, frequency of check, sampling size. (ITP)
• Plan stages of customer verification as per contract agreement.(ITP)
• Do as per plan and keep relevant records to demonstrate the conformance.(Inspection request,
checklists, Test Certificates etc.)
Page 22 of 30
• Check the results against planned results. (ITP, Project specification etc.)
• Improve methodology or process and take necessary corrective action where planned results are
not achieved.
• Use calibrated equipment’s for measuring processes.
• Get approval of the EPC Contractor/ Company.
9.3 REQUEST FOR INSPECTION – RFI
According to the ITP requirement, all Inspections shall be notified to the EPC Contractor. Inspections
notification shall be sent through e-mails in approved RFI format. For all Inspections/ Testing at site
EPC Contractor shall be notified at least 48 hrs. in advance.
9.4 CUSTOMER SATISFACTION
Action plan on area of dissatisfaction, if any, shall be discussed in consultation with all sections.
Performance on area of dissatisfaction will be monitored for improvement. EPC Contractor shall be
informed on area of action initiated
9.5 CUSTOMER COMPLAINTS
Customer complaints, if any, will be recorded and root cause analysis of the same will be discussed
with all section heads to correct and take corrective action in order to avoid its recurrence.
EPC Contractor will be informed with action plan and target dates for clearing the same.
9.6 INTERNAL AUDIT
AATE shall plan and conduct Internal Audit at plan intervals to determine whether the QMS confirms
to the requirement of the organizations Quality Management system.
The internal audits shall be conducted at 6 months interval for a particular Department/ Process. This
frequency may vary depending upon clients requirements or due to other factors like complexity of
the project etc.
Internal audits shall be planned and conducted by certified internal auditors not having the
responsibility in the area being audited.
The company shall manage and report the entire internal audit. The findings, observations or NCR’s of
an internal audit shall be documented in the audit report and retained as evidence of the
implementation of the audit program and the audit results.
Appropriate corrective action without undue delay shall be taken to close these findings, observations
or NCR’s and are documented. Wherever necessary follow up audit shall be conducted to ensure the
effectiveness of corrective actions implemented.
Page 23 of 30
10 IMPROVEMENT
10.1 CONTROL OF NON-CONFORMING MATERIALS AT THE TIME OF RECEIPT:
Any violation against the requirements shall be treated as Non-conformance.
Materials, which are found not to conform to requirements, will be identified as “Non-Conforming
Material”. Non conformity report will be generated identifying the root cause, immediate action and
corrective action. Copies will be issued to Purchase Department, QA Department and to the supplier
where applicable.
The following necessary action will be taken for the detected non-conformity:
1) Accept the material under concession by a relevant authority and where applicable by Client or
2) Reject the material by taking action to preclude its original intended use or application, i.e. the
material will be damaged so that it cannot be used for the original intended use.
3) After taking corrective action, the non-conformity report will be closed and copies will be sent to
purchase department, QA and to supplier where applicable.
10.2 CONTROL OF NON-CONFORMANCE DURING CONSTRUCTION
If any non-conformity is identified during execution of works, than a non-conformance report will be
made and a copy to be issued to concerned engineer and dealt in one or more of the following ways.
1) Taking necessary action to eliminate the detected non-conformity.
2) Accept the activity or stage under concession by a relevant authority and where applicable by
Client
3) After taking any one of the action above, verify the corrective action completion and the non-
conformance report will be closed.
4) Based on non-conformance received from site during construction, the details will be discussed in
the MR meeting to identify the actions for continual improvement.
5) Snag list stating activities of non-conformance will be corrected and the product will be requested
to be re inspected for issue of completion certificate.
6) Operating maintenance, if specified, will be carried out on identified non-conformance during & at
the end of maintenance period and a substantial completion certificate will be obtained from the
client.
7) Internal NCR’s raised by AATE shall be shared by EPC Contractor/ Company within 48 hrs. for
information.
Page 24 of 30
10.3 CONTROL OF INTERNAL QUALITY AUDIT NON-CONFORMANCE
All non-conformance raised during internal audits will be compiled and discussed in the MR meeting
for identifying the actions of continual improvements of the Quality Management System.
10.4 Control of Non-conformance after Delivery or Use by EPC Contractor
If any non-conformance is identified after delivery or use by the client, the action required and
accepted by the client has to be completed and recorded. After receiving a Non-conformance
identified after delivery or use by client, root cause analysis and corrective action shall be proposed by
AATE for approval of EPC Contractor/ Company. Only after getting the approval from EPC Contractor/
Company the corrective action shall be done and recorded. All these records shall be maintained by
QA/QC engineer for any future references.
Page 25 of 30
ATTACHMENT – 1 ORGANOGRAM
Page 26 of 30
ATTACHMENT – 2 ISO CERTIFICATION
Page 27 of 30
ATTACHMENT – 3 INTERNAL & EXTERNAL AUDIT SCHEDULE
INTERNAL / EXTERNAL QUALITY AUDIT SCHEDULE

SL. ISO 9001 – 2015 ELEMENTS Element 2020 2021
No. Apr Aug Dec Apr Aug Dec
1 Customer Focus 5.1.2  
2 Resources 7.1 
3 Documented Information 7.5 
4 Operational Planning and Control 8.1  
5 Customer Communication 8.2.1  
6 Determination of requirements 8.2.2 
related to products and services
7 Review of Requirements related to 8.2.3 
products and services
8 Control of externally provided 8.4  
processes, products and services
9 Control of Production and Service 8.5.1 
Provision
10 Identification & Traceability 8.5.2 
11 Property belonging to customers or 8.5.3 
external providers
12 Preservation 8.5.4
13 Post-delivery activities 8.5.5
14 Control of Changes 8.5.6
15 Release of product and services 8.6
16 Control of nonconforming outputs 8.7
17 Monitoring, measurement analysis 9.1
and evaluation
18 Internal audit 9.2
19 Management Review 9.3
20 Non-conformity and Corrective 10.2 
Action
Prepared Reviewed Approved
By: By: By:
Date Date Date
Signature Signature Signature
Page 28 of 30
ATTACHMENT – 4 QA/QC TRAINING SCHEDULE
QA/QC TRAINING SCHEDULE
2020 2021
S.NO TOPIC OF TRAINING
March Aug Dec March Aug Dec
1 Training on Project Quality Plan √ √ √
Procedures/ Plans reflected in ITP including

2 √ √ √
Method Statements
Page 29 of 30
ATTACHMENT – 5 QHSE POLICY
Page 30 of 30

PQP - 9686-6150-PR-000-1501.

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RAS MARKAZ CRUDE OIL PARK PROJECT (PHASE1)

PROJECT QUALITY PLAN

RAS MARKAZ CRUDE OIL PARK PROJECT

SUBCONTRACTOR PROJECT QUALITY PLAN

RAS MARKAZ CRUDE OIL

EPC Contractor's review / approval donot relieve Sub Contractor of any

01 15 Mar 20 30 Issue for Construction Nehal Rajeev Anil P.K

REV DATE PAGES DESCRIPTION PP /CHK/APP

9 PERFORMANCE EVALUATION :- ............................................................................................................22

ATTACHMENT-2 ISO CERTIFICATION

ATTACHMENT-3 INTERNAL/ EXTERNAL QUALITY AUDIT SCHEDULE

ATTACHMENT-4 QA/QC TRAINING SCHEDULE

ATTACHMENT-5 QHSE POLICY

REVISION CONTROL SHEET

This page records the revision status of this document

2.1 DEFINITIONS AND ABBREVIATIONS

Company : Oman Tank Terminal Company L.L.C. (OTTCO)

Shall : Indicates Mandatory Requirement

ISO 9001 : 2015 : Quality Management System- Requirements

3.1 ISSUE, AMMENDMENTS AND DISTRIBUTION

3.1.1 AMENDMENT PROCEDURES

3.2 DISTRIBUTION AND COPY HOLDER

TITLE COMPANY COPY HOLDER NO.

QA/QC MANAGER AATE MC

DOCUMENT CONTROLLER AATE CC-1

QUALITY MANAGER EPC CONTRACTOR CC-2

QUALITY MANAGER COMPANY CC-3

3.3 QUALITY PLAN RESPONSIBILITY

4.1 UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT

The organizational context involves;

 Understanding AATE core products and services;

 Determining the scope of Quality Management System.

AATE identifies interested parties as follows:

4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES

4.3 THE SCOPE OF QUALITY MANAGEMENT SYSTEM

 The internal and external issues;

 Requirement of relevant interested parties;

 Consistency in the quality of the products and services;

 Customer satisfaction through effective application of QMS;

 All statutory, regulatory and/or legal requirements and

 Establishment of suitable process for improvement of the QMS.

4.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES

The QMS defines;

 The process needed;

 Their sequence of interaction;

 How QMS processes are improved.

The Quality Management Structure includes;

 Operating procedures (SOP’s, Method statements etc.);

 Applicable National, International and Industry Standards;

 Technical specifications and drawings;

 Customer supplied documents etc.

4.5 QUALITY MANAGEMENT SYSTEM CONTROL

4.5.1 SUB CONTRACTOR AND SUPPLIERS CONTROL

4.5.2 PROJECT RELATED DOCUMENT CONTROL

4.5.3 CONTROL OF NON-CONFORMANCE

4.5.4 DOCUMENT RETENTION

5.1 MANAGEMENT COMMITMENT

1) Communication throughout the organization the importance of meeting customer as well as

2) Establishing a quality policy,

3) Ensuring that quality objectives are established, monitored and reviewed,

4) Conducting management review,

5) Ensuring availability of resources