Aphelion Patient Portal

User Guide for Mobile Application

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Prerequisites
Mobile phone : Smart phone, with internet connection
O/S : Android & iOS

Important links : Employee Registration Application:

https://rakuten-heal.aphelionhealth.com/employeeRegistration/index.htm

: Patient Connect Application

https://rakuten-heal.aphelionhealth.com/patientConnect/index.htm

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Registration on to Aphelion Portal
Steps – Register

1​​ Click on the option “Employee Registration”

2 Enter your credentials

3 Press Submit tab 

▪ Note: Email id, Contact number, First name,

DoB, and Pincode are mandatory fields

▪ Login credentials for Aphelion Portal will be

sent to your mail id

Employee Registration Application:

https://rakuten-heal.aphelionhealth.com/employeeRegistration/index.htm

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Login to the Patient Portal
Steps - How to Login

1​​ Select any browser on your handheld

device.(Recommended browser - chrome)
2 Enter the given URL

3 Login page will appear

4 Enter your user creds ( Rakuten email ID as User

Name and Password ) and click on login

Patient Connect Application

https://rakuten-heal.aphelionhealth.com/patientConnect/index.htm

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Add Patient Portal to Home Screen ( Android )
Steps – Add to Home Screen
Steps – Add to Home Screen
3 Click on Add
1​​ Once you have logged in, select the menu bar
4 Aphelion patient portal shortcut has
2 Click on the option "Add to Home screen"
been created. Click on the Icon to proceed into
the portal.

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 Add Patient Portal to Home Screen ( iOS )
Steps – Add to Home screen

1 Enter the given URL 

2 Press the Share button

3 Scroll down and select ‘Add to

Home Screen’
4 Click on ‘Add’
Schedule Appointment
Steps – How to schedule an appointment

1​​ Select "Book An Appointment" option


2 Select type of appointment you need. In this
example we will book an appointment for
Physician “Consultation”. Same holds for other
specialties as well,

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Schedule Appointment
Steps – How to schedule an appointment

1 Select the Doctor to schedule a consultation

2 Available date and time slots for the doctor will

be displayed


Indicates the available time slots of

the doctor

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Schedule Appointment
Steps – How to schedule an appointment

1​​ Select the date and time of the appointment.

2 Click on schedule appointment

3 The Scheduled appointments will be displayed

on appointments scheduled page.

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Connecting with Doctor
Steps – How to connect with Doctor

1​​ On the home page >> Go to scheduled

appointments.
2 Click on the appointment bar.

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Connecting with Doctor
Steps – How to connect with Doctor

1​​ The video button will be enabled once the 

scheduled appointment time is reached.
2 Click on video button to connect with the doctor.

3 Wait for the Doctor to connect.

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 Connecting with Doctor
Steps – How to connect with Doctor

1​​ Once the doctor has picked your consultation, a

message will display like shown in the image.
2 Click on Join meeting

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Exit from Consultation
Steps – How to exit from consultation

1​​ Once the call with the doctor has ended ,you can 
exit by clicking on exit button
2 This will redirect to your appointment page.

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 Cancel Appointment
Steps – How to cancel an appointment

1​​ Select scheduled appointments option.

2 Swipe this appointment to the left.
3 Select the cancel option.
4 Press cancel again to confirm.

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 Upload Reports
Steps – How to upload reports

1​​ Select scheduled appointments option.

2 Swipe this appointment to the left.
3 Select the upload option.
4 Capture the required image and press the upload button.

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 Schedule Lab Test
Steps – How to schedule an appointment

1​​ Select "Book An Appointment" option

2 Select “Lab Test".

3 Choose the date for the test by scrolling

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 View Prescription
Steps – How to view prescription

1​​ If you are in home page >> Go to View my

prescriptions
2 This will redirect to your prescription page.
Select the latest one.

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 View Visit Summary
Steps – How to view visit summary

1​​ If you are in home page >> Go to scheduled

appointments
2 Select the previous appointments option.

3 Select the appointment which you want to see

the visit summary.

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 Add dependents
Steps – How to add a new user

1​​ Select "Add / Select user" option (For adding or selecting user's,
you must be in the primary user persona)
2 Select "Add" option
3 Enter the details of the dependent and click on submit Select this option
to upload profile
4 New user is added picture of the user

Primary
user

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 Switch User
Steps – How to switch the user

1​​ Select "Add / Select user" option from the primary user
2 Select switch user option as shown in the image
3 User persona has changed to the dependent

For switching the user, you must be in the

primary user persona

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 Switch to primary user
Steps – How to switch the user

1​​ Select "Add / Select user" option

2 Select switch user option as shown in the image
3 User persona has changed

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Thank you

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