Professional Documents
Culture Documents
14/06 – SECTION 6: MARKETING 1. Outline the role Explaining Lesson notes In-Class
18/06 1. Ensuring conformity to of customer Questioning Power point Exercises
customer requirements; service Presenting presentations Home-
adherence to copyrights; 2. Describe forms Analyzing Discussions Work
effective communication, of customer Giving Reference Exercises
coordinating flow of service examples textbooks
goods, services and 3. Explain the
information concept of
2. Forms of customer intellectual
service: property rights
a. Warranty
b. After sales service
c. Feedback
d. Online chat
e. Toll free numbers/call
centres
f. Suggestion box
g. Surveys
3. Explain the concept and
include subsets such as
trademark, copyright,
patent, industrial design
21/06 – SECTION 7: LOGISTICS 1. Explain the term Explaining Lesson notes In-Class
25/06 & AND SUPPLY CHAIN logistics and Questioning Power point Exercises
28/06- 1. Define: supply chain Presenting presentations Home-
02/07 a. Logistics operations Analyzing Discussions Work
b. Supply chain operations 2. Describe the Giving Reference Exercises
2. Explanation of the links in the chain examples textbooks
components of logistics: of distribution
forward and reverse flow 3. Distinguish
of goods; storage of between
goods; services such as multimodal and
insurance and related intermodal
information between transport
destinations
3. Activities involved in
supply chain operations:
a. Transformation of natural
resources
b. Movement and storage of
raw materials
c. Processing of raw
materials and components
into finished goods
d. Storage of work-in-
progress and finished
goods
e. Delivering the finished
product from point of
origin to point of
destination
4. The distribution chain:
a. Manufacturer
b. Wholesaler
c. Retailer
d. Consumer
5. Modes of transport and
their suitability for
different goods:
a. Air
b. Rail
c. Road
d. Marine (cruise and cargo)
e. Pipeline
f. Digital delivery