DA

DORIAN ARMSTRONG
dorian.armstrong@outlook.com | (441) 336-5536 | Smiths, Bermuda HS02

Summary

Hardworking and reliable IT Consulting professional with strong ability to quickly learn and master new technologies.
Proficient in a range of computer systems, languages, tools and testing methodologies; equally successful in both team
and self-directed settings. Provide quality professional customer services and innovative ideas. Offering dedicated
services, diverse IT experience and self-motivated. Highly organized, proactive and punctual with team-oriented
mentality.

Skills

People Skills Organizational Skills

Microsoft Office Reliable and Trustworthy
Customer Service Working Collaboratively
Computer Skills Friendly, Positive Attitude
Data Management

Experience

Government of Bermuda, National Security
– Quarantine Hotel – Temp Position
07/2021 - 09/2021
Overseeing the activities and welfare of the quarantine guests
Escorting the quarantined guests to and from their daily walks
Ensuring that all health guidelines are adhered to at all times
Informing the Concierge of any issues/problems occurring during the
guests stay
Writing up police statements on incidents that occurred with our guests
Liaising with the appropriate entity to address any concerns
Managing the collection of the food orders from our guests for the
upcoming day

Government of Bermuda, Department of Perform data entry role for the EIR database where vaccine information
Health – Temp Position was kept
Data Entry Technician Monitor and provide quality control for test data entry
01/2021 - 06/2021 Assist with troubleshooting any issues at the Vaccine Center and
Command Center
Assist with Data Management, Data quality monitoring, and Auditing
Booking vaccine appointments
Rescheduling no shows
Provide training to new users
Liaise with IDT when required
Finding transportation for people to get vaccinated

Government of Bermuda, Premier, Social During the last 5 weeks of the PLP Campaign I was brought on by the
Media – Temp Position Premier's Chief of
Correspondent Staff, as the Social Media Correspondent
9/2020 - 11/2020 My daily duties were to accompany the premier at various events as well
as canvassing

Fireminds IT Consulting/One Comm
ITS Service Desk
09/2019 - 07/2020
Bermuda Hospital Board
ITS Service Desk / Intern
05/2018 - 09/2018
Decisions Ltd | Hamilton, Bermuda
Point of Sales (POS) Engineer
09/2017 - 03/2018
Decision Ltd | Hamilton, Bermuda
Networking, POS, Telecomm&Cabling
Intern
07/2017 - 08/2017
Ignition Consulting Ltd | Hamilton,
Bermuda
IT Service Desk - Internship
05/2015 - 07/2015
Throughout these events, I managed the Premier's social media (took
photos at events and during canvassing, posted the photos with a caption
on the Premier's Instagram, Facebook and Twitter).
Setup and configured 3CX desk phones: via typing in phone IP address
into a web browser, then set up names and extensions on phones and
performed factory reset for update to take effect
Installed smart desks (elevated desks that lift up to stand as you work) for
various clients
Set up boardrooms (delivered PC's, Monitors/Tv's, and projectors and
installed software on PC's and big screen TV's
Decommissioned racks (servers & switches) for data center move from
different offices
Moved IT equipment (PC, Monitor, Keyboard, Mouse, Desk Printers) from
one location to another for clients changing offices
During the start of COVID-19; WFH duties included: purchased 40 laptops
for a client, imaged the laptops on the clients' network with applications
needed on companies' domain, installed companies VPN and added users
drives on all laptops.
Performed Maintenance on IT equipment at BHB locations: MAWI, KEMH,
& Group homes; Imaged company PC's and Laptops w/ BHB specific
software for doctors and hospital staff (PS Hot
Launch, SCCM Agent, Med Host, AS400 Fix, Siemens Pharmacy, ReAct
Fix, Synapse, ASPG ReAct
Desktop v2)
Creating New User Accounts in AD & put PC's and users in correct OU's
Mapping Drives for new pc's that I have implemented for BHB Staff,
Resetting passwords for the various Hospital platforms: AS400, Clinical
Suites, Med Host, 3M
Re-imaged POS Workstations, POS Servers, and Calibrated POS Scales
Responsible for documentation of client equipment (Workstations,
Printers, Scales, Cash Drawers)
Provided workstation, printer and scale support for POS clients.
Installed wiring, cabling and devices to establish, repair and improve
network operations.
Shadowed Networking, POS, Telecommunications, and Cabling
Supervisors on job sites
Delivered positive customer experiences through friendly conversation and
fast service.
Performed role of Service Desk @ Ignition HQ/BDA College & performed
Remote Desktop Support for clients
Update inventory database via asset tagging PC's (@ BDA College)
Ensured that all client engagements were delivered in accordance with
Company Standards, including Statements of Works, Resource Contracts
and Managed Service Agreements
Worked with Account Manager and Senior Consultant to understand
clients' business needs via personal interactions and translate the needs to
solutions
Implemented solutions on time and budget
Education and Training

New England Institute of Technology | Boston, Massachusetts

Associate of Science
05/2017

Cushing Academy Boarding School | Ashburnham, Massachusetts

High School Diploma
05/2010

Saltus Grammar School | Pembroke Bermuda

Middle School Diploma
06/2006