Quincy Alamo

Human Resource Director

Qwerty Solutions
Sta. Rosa, Laguna

August 10, 2007

Precy Torculas
Supervisor
Oregon Solutions
Makati, Metro Manila

To whom it may concern:

I am Quincy Alamo, the Human Resource Director of Qwerty Solutions for over six years
now where I am able to hire and work with Yohan Santos. This letter is a response for
your request dated August 7, 2007.

Yohan was originally hired three years ago to work as customer service representative in
our company. He was a great employee being able to handle complaints and questions
from customers with clarity and professionally. He got promoted quickly and worked as
a team leader in the past two years. His duties include supporting the company’s
customer service activities by directing team members, efficiently resolve customer
questions or complaints, and develop quality programs and strategies for productivity.

We are extremely sad to let go a great employee such as Yohan but we also fully
understand his desire to be a part of your company. He is honest, hardworking, and a
trustworthy individual. I highly recommend him without any reservation as he will be an
asset to your company.

Please do not hesitate to contact me for any further questions at 0912-3456-789. Thank
you.

Sincerely,

(signature)
Quincy Alamo