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  • Calling The Amazon Customer Service Department

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    Diana Miranda
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    Agustín calls Amazon customer service to complain about receiving the wrong item, a set of pots and pans instead of a Harry Potter Funko Pop toy, and it taking 3 weeks to arrive when he paid for Prime shipping. He asks to speak to the chief. Diana says she is shocked by the situation and will connect him to the department store manager. Meri apologizes for the unacceptable situation, offers a refund and a year of free Prime to compensate, and says to call again if any other issues arise.

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    Calling the Amazon Customer Service Department

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    Agustín calls Amazon customer service to complain about receiving the wrong item, a set of pots and pans instead of a Harry Potter Funko Pop toy, and it taking 3 weeks to arrive when he paid for Prime shipping. He asks to speak to the chief. Diana says she is shocked by the situation and will connect him to the department store manager. Meri apologizes for the unacceptable situation, offers a refund and a year of free Prime to compensate, and says to call again if any other issues arise.

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    © All Rights Reserved
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    13 views1 page

    Calling The Amazon Customer Service Department

    Uploaded by

    Diana Miranda
    Agustín calls Amazon customer service to complain about receiving the wrong item, a set of pots and pans instead of a Harry Potter Funko Pop toy, and it taking 3 weeks to arrive when he paid for Prime shipping. He asks to speak to the chief. Diana says she is shocked by the situation and will connect him to the department store manager. Meri apologizes for the unacceptable situation, offers a refund and a year of free Prime to compensate, and says to call again if any other issues arise.

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    © All Rights Reserved
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    ENGLISH DIALOGUE

    Calling the Amazon Customer Service Department

    Agustín: Hello, it 's Agustín Luna. I was calling to express my displeasure with the company,
    due to the bad service I have had.
    First of all, I asked for a Harry Potter’s funko pop toy of Luna Lovegood, and what I got was
    a set of pans and pots and as if that were not enough, I paid amazon prime for receiving it in
    the next 24 h and it took 3 weeks to finally arrive.
    So the main point is that I really would like to talk to the chief.

    Diana: Hello sr.Agustín, as part of the client service team I am really shocked by this
    situation, and I’m looking forward to solving this incident.
    In a moment I’ll put you through the department store manager.

    Meri: Good Morning mr. Agustín.


    Client service team has informed me about the critical and unacceptable situation you have
    been through.
    I would like to apologise about it and compensate with a refund and an entire year off free
    amazon prime.
    Again, the Amazon team wants to express regret. Hope you can forgive us. For any other
    issue do not hesitate to call again. Thank you.

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