BLUESKY ARRASTRE Reference Code: QP:CA/PA

PROCEDURE MANUAL
AND STEVEDORING Rev. No.: 01
SERVICES, INC. CORRECTIVE/PREVENTIVE Date of Effectivity: October 1, 2015
(BASSI) ACTION Page_1_ of _7_

PURPOSE
This aims to establish and maintain a documented procedure that will define the
requirements for:
1. Reviewing non-conformities and potential non-conformities (including customer
complaints)
2. Determining the causes of non-conformities and potential nonconformities;
3. Evaluating the need for action to ensure that non-conformities do not recur and to
prevent occurrence of potential non-conformities;
4. Determining and implementing action needed;
5. Reviewing the effectiveness of the corrective and preventive action taken.

SCOPE
This procedure applies to Bluesky Arrastre and Stevedoring Services, Inc. (BASSI) at the
Port of Palompon, Leyte in order to enhance operational efficiency under the Quality
Management System on Cargo Handling Services.

RESPONSIBILITY
1. The General Manager (GM) is responsible for approving the recommendation on the
corrective/ preventive action to be implemented, as may be required.
2. The Management Representative (MR) concerned is responsible for:
2.1 Approving the conduct of the corrective/ preventive action study or the study on the
determination of the root cause(s) of the identified non-conformity/potential non-
conformity and of the alternative corrective/ preventive action(s), as may be required;
2.2 Endorsing the approval of the recommendation on the corrective/preventive
action to be Implemented, as may be required; and
2.3 Approving the proposal for verification/review of effectiveness of corrective/
preventive action implemented, as may be required.
3. The Officer Primarily Responsible (OPR) for the Corrective Action (CA) Study is
responsible for:
3.1 Determining the root cause(s) of the non-conformity/ potential non-conformity;

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 BLUESKY ARRASTRE Reference Code: QP:CA/PA
PROCEDURE MANUAL
AND STEVEDORING Rev. No.: 01
SERVICES, INC. CORRECTIVE/PREVENTIVE Date of Effectivity: October 1, 2015
(BASSI) ACTION Page_2_ of _7_

3.2 Determining the alternative corrective/ potential action(s) and recommending the
corrective/preventive action to be implemented.
4. The Officer Primarily Responsible (OPR) for the Implementation of the C/PA is
responsible for:
4.1 Implementing the approved corrective/ preventive action; and
4.2 Monitoring the progress and reporting the completion of the implementation of the
corrective/preventive action.
5. The Officer Primarily Responsible (OPR) for the Verification/Review of
Effectiveness or the internal Auditors is/are responsible for the verification/review of
the effectiveness of the corrective action(s) implemented.

REFERENCES
1. Customer Feedback Procedure
2. Control of Non-Conformity Procedure
3. Internal Audit Procedure
4. Management Review Procedure

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BLUESKY ARRASTRE PROCEDURE MANUAL
Reference Code: QP:CA/PA
AND STEVEDORING Rev. No.: 01
SERVICES, INC. CORRECTIVE/PREVENTIVE Date of Effectivity: October 1, 2015
ACTION Page 3 of 7
(BASSI)
PROCEDURE FLOWCHART

FLOWCHART DESCRIPTION RESPONSIBLE

After NC Identification /
Documentation /
Evaluation /Immediate
Correction, then
Notification on NC for
Corrective / Preventive

Notification of MR 1.1 Notifies MR on NC/PNC/ for QMS-DC

C/PA.

Approval of C/PA Study 1.2 Approves and assigns the MR

Proposal proposed C/PA Study.

Forwarding to OPR 1.3 Forwards the same to the MR

OPR for C/PA study and IA
Head (for NC resulting from
the conducted IA)

Updating of the 1.4 Update their NCR/CA/PA log QMS-DC

NCR/CA/PA Log

Analysis of the 2.1.1 Analyses the problem; OPR for

Problem/Investigation of the investigates the possible C/PA Study
Possible causes of the causes of the NC/PNC; and
NC/PNC reviews the other non-
conformities and customer
complaints.
A 53
BLUESKY ARRASTRE PROCEDURE MANUAL
Reference Code: QP:CA/PA
AND STEVEDORING Rev. No.: 01
SERVICES, INC. CORRECTIVE/PREVENTIVE Date of Effectivity: October 1, 2015
ACTION Page_4_ of _7_
(BASSI)
FLOWCHART DESCRIPTION RESPONSIBLE

Determination of Root 2.1.2 Determines the root cause(s) OPR for

Cause(s) C/PA Study

Recommendation on 2.1.3 Recommends the corrective/ OPR for

Corrective/ Preventive Preventive action(s)/Solution(s) to C/PA Study
Action/ Solution to be be implemented
implemented

Preparation of Action Plan 2.1.4 Prepares Action Plan and OPR for
and Determination of determines resources needed to C/PA Study
Resources Needed for implement the C/PA
C/PA Implementation

Approval of results of C/PA 2.2 Approve the results of the C/PA GM/MR
study /Recommendation study, the Recommended Action
Action Plan/Needed Plan, and the needed resources
Resources

Transmittal of CPAR 2.2.2 Forward the approved results GM/MR

of the CPAR to the OPR and IA
Head

Updating of the 2.3 Update their NCR/CA/PA Log QMS-DC

NCR/CA/PA log

Implementation of C/PA 3.1 Implements the approved OPR

Corrective/Preventive Action and
reports the completion of the C/PA 54
Implementation to the MR.
 B

BLUESKY ARRASTRE PROCEDURE MANUAL

Reference Code: QP:CA/PA
AND STEVEDORING Rev. No.: 01
SERVICES, INC. CORRECTIVE/PREVENTIVE Date of Effectivity: October 1, 2015
ACTION Page_5_ of _7_
(BASSI)
FLOWCHART DESCRIPTION RESPONSIBLE

Transmittal of Report of 3.2 Forwards copy of reports on MR

Completion of Completion of Implementation of
Implementation of CA/PA CA/PA to IA Head

Updating of NCR/CA/PA 3.3 Update their NCR/CA/PA log QMS-DC

log

Proposal on 4.1 Proposes the schedule of the MR

Verification/Review of OPR for the conduct of verification/
effectiveness of C/PA review of effectiveness of the C/PA
Implementation implemented

Approval of Proposal for 4.2 Approves the schedule of OPR MR

Verification/Review of for the verification/review of
Effectiveness effectiveness of the C/PA
implemented

Verification/Review of 4.3 Verifies/reviews the effectiveness OPR

Effectiveness of the C/PA implemented and reports
the results of the verification/review
of effectiveness of the C/PA
implemented to the MR

Updating of the 4.4 Update their NCR/CA/PA Log QMS-DC 55

NCR/CA/PA log
 NC/CA/PA Close 5. Closes out the NC/CA/PA and MR
Out/Notification notifies IA Head and the top
management as necessary

BLUESKY ARRASTRE Reference Code: QP:CA/PA

PROCEDURE MANUAL
AND STEVEDORING Rev. No.: 01
SERVICES, INC. CORRECTIVE/PREVENTIVE Date of Effectivity: October 1, 2015
(BASSI) ACTION Page_6_ of _7_

ANNEXES

Annex No. Document Reference Type and Title of

Code Annex

Annex 1 CA/PA-FM-01 Non-Conformity

/Corrective Action Request
Log
Annex 2 CA/PA-FM-02 Preventive Action Request
Log

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 BLUESKY ARRASTRE Reference Code: QP:CA/PA
PROCEDURE MANUAL
AND STEVEDORING Rev. No.: 01
SERVICES, INC. CORRECTIVE/PREVENTIVE Date of Effectivity: October 1, 2015
(BASSI) ACTION Page_7_ of _7_

Annex 2: Preventive Action Request Log

CA/PA-FM-02: PREVENTIVE ACTION REQUEST LOG
Date PA PA Serial Date PA OPR for PA Date PA Date of Date PA
Received No. Study Completed Verification Close out
Completed of
Effectiveness
of PA
Completed

Prepared by: Reviewed by: Approved by:

Marjorie A. Apolinar Eliseo C. Medalla Ian Jay L. Arevalo
Document Custodian General Manager President

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Date Date Date

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