THE BACHELOR OF COMPUTER AND INFORMATION SCIENCES

COLLABORATED BETWEEN
AUT UNIVERSITY (NEW ZEALAND)
AND
THE HCM UNIVERSITY OF SCIENCE, VNUHCM (VIETNAM)

CS101 – Business Communication

Course Syllabus

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 1. COURSE INFORMATION:
Course name in Vietnamese: Nhập môn giao tiếp
Course name in English: Business Communication
Course code: CS101
Prerequisites: None Course moodle: www.itec.hcmus.edu.vn/course/
Instructor: MBA. Le Thi Phuong Lien
Number of credits: 3 Lecture credits: 3 Lab credits: N/A
Number of Lecture hours: 40 Number of Lab hours: N/A
Number of Self-study hours: at least 100 hours
2. COURSE OBJECTIVES:
Covering the below:

• Models of communication
• Theory and characteristics of culture
• Intercultural communication
• Paragraph structure
• Essay writing
• Report writing
• Group roles and norms
• Leadership
• Stages of team development
• Conflict management
• Oral presentation skills
• Argument process
• Visual aids

3. COURSE DESCRIPTION:
Skills and capabilities based on theoretical knowledge in the areas of written, oral, interpersonal and
group communication. The content of the course is at all stages made relevant to the students needs
both for their course of study and their role in the workplace.

4. COURSE OUTCOMES:
AUT course outcomes Matching course teaching/
studying methodologies
[1] Knowledge

Discuss and apply the theories of communication to Lecture A1

relevant situations Group discussion

Demonstrate an understanding of group processes Group discussion A2

and participate in a group assessment. Group weekly homework

Present a persuasive argument orally to an audience Group discussion A3

using appropriate visual aids Group presentation

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 Write clearly using suitable content in prescribed Lecture A4
formats. Group presentation
Research and write a short analytical academic Lecture A5
report. Group presentation

[2] Skills

Written communication Creating group presentation B1

Oral communication Group presentation B2

Group reflection
Group communication Group discussion B3
Group presentation
Group reflection
Crisis communication Group game (Case study) B4

Body language skills Group discussion B5

[3] Study attitude

Active learning in class Weekly homework C1

Group discussion
Active research/reading at home Group game (case study) C2
Group presentation
Opportunity to improve interpersonal skills Group game (case study) C3
Group presentation
Group reflection

5. COURSE ATTENTIVE DETAILS:

Week Teaching Lecture Weekly Matching with
content activities homework/ course outcomes
assignment/quiz
Week 1 Models of Lecture, A1
communication Group C1
Discussion
Theory and
characteristics
of culture

Week 2 Intercultural Form Group, Weekly A2

communication Group Homework B5
, Group roles Discussion, C1
and norms

Week 3 Visual aids Group A3

Presentation B2
C2
Game
Week 4 Paragraph Lecturing A4 A5
structure B1
Group C2
Essay writing
Presentation
Report writing

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 Week 5 Attend Group Assignment A5 B2
workshop / reflection C3
conference
Week 6 Oral Group A3 B2
communication discussion,
Game
Week 7 Group Facilitator, Quiz B3
communication Game
Stages of team
development
Week 8 Argument Lecturing, Weekly B4 C3
process Game Homework
Conflict
management

Week 9 Leadership Group A3 B5 C3

discussion,
Crisis
Game
communication

Week 10 Group Project Group Group report A3 A5

Presentation presentation B1 B2
C2 C3

6. COURSE ASSESSMENT:

Categories % Course grade Satisfying course outcomes

Participation grade 10% A2 B2 C1 C2
(mandatory, please kindly
find appendices for further
instructions on grading)
Midterm 40% A3 A4 A5 B3 B5
Final Group Project 50% A1 A5 B1 B4 B5 C3
TOTAL 100

ASSIGNMENTS:
- Weekly Homework to apply theories into daily life communications and improve networking skill
- Assignment: reflect individual opinion on how to communicate effectively at a conference /
workshop
QUIZZES:
Multiple choice questions on Kahoot play in class.
EXAMS:
Group Project to practice communication skills and do good things for the community / environment.

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 7. COURSE MATERIALS/ READINGS:
There is no prescribed text. The course lecturer will provide the list of recommended readings.

BCIS VN Program Coordinator Lecturer

(Approved) (Signed)

Petteri Kaskenpalo Le Thi Phuong Lien

APPENDICES:
BCIS VN PROGRAM GRADING SCALE

100 Grading 4 Grading Letter grading

10 Grading scale
scale scale scale
9 – 10 90 – 100 4 A+
8.5 – below 9 85 – 89 4 A
8 – below 8.5 80 – 84 3.7 A-
7.5 – below 8 75 – 79 3.3 B+
7.0 – below 7.5 70 – 74 3 B
6.5 – below 7 65 – 69 2.7 B-
6.0 – below 6.5 60 – 64 2.3 C+
5.5 – below 6 55 – 59 2 C
5.0 – below 5.5 50 – 54 1.7 C-
4.0 – below 5.0 40 – 49 1.3 F
3.0 – below 4.0 30-39 1 F
2.0 – below 3.0 20-29 0.7 F
1.0 – below 2.0 10-19 0.3 F
below1.0 below10 0 F

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ATTENDANCE POLICY:
1. A student is expected to fulfill all requirements and obligations of courses in which she/he is
registered.

2. It is the prerogative of each individual instructor, discipline faculty, or division to determine the
importance of class attendance. Any instructor who elects to have a class attendance policy will set
forth the policy for that term in the course syllabus.

3. If a student is absent because of illnesses or family emergencies, it is his/her responsibility to notify

his/her course instructor’s in advance, if at all possible. It is the student’s responsibility to consult
with his/her instructor(s) upon return about how to make up for the missed work. The instructor has
final authority in these matters. In the event of an emergency, the student may contact ITEC Admin
Office. ITEC Admin Office will then e-mail notification to the student’s instructors.

4. Absences might also occur because of planned events. All students are encouraged to participate in
activities outside of the classroom, yet these activities may conflict with class times. It is the student’s
responsibility to consult with the instructor in advance to ascertain whether the absence will be
allowed, to submit all written work on time, and to arrange for reasonable make-up times and
methods. Although instructors may wish to facilitate student participation in these activities, the
nature of courses, laboratories, and practicum experiences may require that the student attend class
in order to ensure successful completion of the course. The instructor has the final authority in these
matters.

PARTICIPATION GRADING RUBIC:

Exceeded Expectations Did Not Meet Expectations

Attended all class sessions, on 4-5 2-3 0-1 Missed multiple sessions, or was
time late.

Participated in class discussion Did not participate in class

by adding new and insightful 3 2 1 discussion and/or did not add
thoughts and ideas insightful thoughts or ideas

Shows tolerance for other points Interrupt others. Pushes personal

of view. Willing to disagree 3 2 1 agenda rather than class agenda
with ideas and concepts, not
people
Seldom focused cell phone Often focused on cell phone,
4-5 2-3 0-1
laptop, or notebook during class laptop, or notebook during class.

ACADEMIC DISHONESTY/CHEATING:
AUT and HCMUS expects its students to adhere to high ethical standards in pursuing their academic goals.
Plagiarism and other forms of cheating will not be tolerated and will result in disciplinary action.

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