Personal Effectiveness –

The Excellence Series

Excellence Series
Step Module

0 DISC Profiling
1 Good to best
2 Managing Expectations
3 Communication Skills 1
4 Communication Skills 2
5 Conflict Management
6 Influencing Skills
7 Interpersonal Skills
 Module 1: Good to best
Topic Objective Content Methodology Timeline
Welcome Setting expectations and Ice breaker to know each Icebreaker 30 mins
ground rules other
Expectations from the
program
Paradigms Understand the Paradigms Activities 30 min
importance of looking at Circle of Concern Vs Circle Discussion and
life with a broader of Influence inputs by faculty
perspective
DISC To increase self Discuss the DISC profile Analysis of DiSC tool 90 min
knowledge – self Share the individual Inputs by the faculty
motivation, getting profiles to individuals
along with others,
conflict management,
negotiation styles
Performance To understand how we Three laws of performance Activity 30 min
and others perform Discussion and
inputs by faculty
Module 2: Managing Expectations
Topic Objective Content Methodology Timeline
Recap of session
1
Stakeholders Understanding your 3 laws of performance – Inputs by faculty 90 min
stake holders the other perspective Role play
Mapping customer
expectations
Stakeholder Understand the Verbal & Non Verbal Activity/Game 45 min
appreciation importance of Positive- Neutral – Discussion and
appreciating your stake Negative inputs by faculty
holder perspective Issue/problem/Challenge/
Situation Vs PERSON
The To map key Creating relationship Inputs by the 90 min
Relationship & stakeholder maps faculty
Communication relationships and Understand Role plays
Map develop communication dynamics
communication Understand stakeholder
strategies & style payoffs
Simulation – The Bridge Building Project 160 min
 Module 3: Communication 1
Topic Objective Content Methodology Timeline
Communication Understanding the Sender –Receiver Inputs by faculty 45 min
process communication Transactional Analysis Discussion
process
The Crucial Practice the crucial The Crucial Conversations Inputs by faculty 30 min
Conversations conversation model Triangle
Model
Questions Practice using the 4 Types of questions Role play 45 min
question grid
Listening Practice listening for Facts Vs Feelings Inputs by the faculty 45 min
facts and feelings Negative- Neutral –Positive
Probe Align Raise
Communication Observe and identify Video Session Video , Discussion 45 min
in practice the communication
flow. Successfully
complete
communication cycles
with the right style
and methodology
Module 4: Communication 2
Topic Objective Content Methodology Timeline
Advocacy Learn and Practice the The elements of sound Inputs by faculty 45 min
techniques of giving advice Discussion
advice Communicating advice

Building Trust Understand the Building Trust Video, Discussion 45

through importance of Trust Trust Equation
communicatio Breakdown
n Building trust
Alignment
Communicati To map/match Map DiSC communication Inputs by faculty 90 min
ng through communication styles for styles and Discussion
and with better outcomes Learn techniques to
Different communicate effectively
styles with different DiSC styles
Module 5: Conflict Management
Topic Objective Content Methodology Timeline
Conflict Understanding the Differences in approach Case study 45 min
genesis of differences Why do conflicts arise Inputs by faculty
Categories of conflict Discussion
Problem Practice objective Defining the Problem Simulation 90 min
Solving approach to problem Finding Causes for the
resolution Problem
Solution perspective
Conflict Learn techniques of Using the DiSC tool to Inputs by the faculty 45 min
resolution successful resolution identify conflict handling
styles, learn to manage
different conflict styles
Module 6: Influencing & Negotiating
Topic Objective Content Methodology Timeline
Negotiation Understanding the Determine your own Inputs by faculty 45 min
negotiation process negotiating style Discussion
Influence of power, rights,
and interests on
negotiation outcomes
Interest Vs position
People Vs problem
Influencing To learn the techniques The Influencing strategies – the Faculty inputs 75 min
of influencing internal & Gary Yukl Model Role plays
external stakeholders
Negotiation in Practice Negotiation Simulation Simulation 60 min
practice
Module 7: Interpersonal Effectiveness
Topic Objective Content Methodology Timeline
Working with To understand and Business Simulation Simulation 120 min
others practice skills for effective
team and interpersonal
work
De-briefing 60 min
Conducting the Initiative

• This initiative can be conducted over 7 days – in sessions of 3

hours each
• The entire program can also be conducted over 2 workshops
of 1 ½ days each – with a gap of 3 to 4 days in between
• The session wise mode is recommended since participants get
an opportunity to practice the application of concepts