Driving quality and productivity in health and social care – a whole system approach

Removing supply-driven/false Understanding

Proactively identification and
demand and redirecting the needs of the
predicting true need
inappropriate demand individual

Capacity design Demand

Ensuring
appropriate
and supply rationalisation demand
Setting
meaningful and
achievable goals
Understanding how much and
what type of capacity is
Scheduling and operational Planning for
required to responsively meet
people’s needs management for demand/supply optimal
synchronisation outcomes

Driving the best Delivering optimal

Having the right
Ensuring supply of sufficient interventions, Designing
people, in the right outcomes and the
and agile core capacity, and optimally optimal
place at the right best experience for
exploiting shared capacity doing the right thing, interventions
time the lowest cost and doing it right
Ensuring
Productivity involvement and
control

Designing Supplying Managing Perception of

Organisational vision, leadership and touchpoints and high staff
capacity to capacity
meet true need components resourcing for quality delivery engendering trust competence

Ensuring a workforce Co-design

with the best knowledge
and skills, and a with
you, not to you culture
version 0.1 davidmclaren@nhs.net
Workforce