Assessment

Task 3
Lead corporate social
responsibility
BSBSUS601

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 Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not
cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment

Unit Title
Unit Code
Pichakorn Sornmanee
Student name

Student ID 67205
number
Student Date 23/02/2023
signature
3
Task Number

------OFFICE USE ONLY-----

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 For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Completed successfully Comments

DNS
Did the student satisfactorily:

N
Y
The student has satisfactorily completed and ☐ ☐ ☐
submitted the following:

 Outline of monitoring and control activities

in Task 3.1.1
 Impact analysis and remedial actions for
the scenarios in Task 3.1.2
 Feedback Form in Task 3.1.3
 Email to the Board of Directors in Task
3.1.4

The student conducted a consultation with ☐ ☐ ☐

relevant stakeholders (played by a group of
classmates in simulated work conditions) in
week 5 of class:

 Discussed the impact of the scenarios on

the CSR policy and strategy
 Considered remedial actions
 Took feedback and inputs into
consideration when conducting the review
of the integration of corporate social
responsibility policy and practices in the
organisation

Feedback in Comments.
Demonstrated ability to: ☐ ☐ ☐

 Conduct review of corporate social

responsibility integration with relevant
people
 Evaluate corporate social responsibility
against organisational sustainability
objectives

This is evidenced by:

 Outline of monitoring and control activities
in Task 3.1.1

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 Completed successfully Comments

DNS
Did the student satisfactorily:

N
Y
 Impact analysis and remedial actions for
the scenarios in Task 3.1.2
 Feedback Form in Task 3.1.3
 Consultation with stakeholders (Refer to
the Marking Sheet)

Demonstrated ability to: ☐ ☐ ☐

 Evaluate corporate social responsibility
against organisational sustainability
objectives
 Recommend improvements to corporate
social responsibility policy and practices

This is evidenced by:

 Impact analysis and remedial actions for
the scenarios in Task 3.1.2
 Email to the Board of Directors in Task
3.1.4
When consulting with the group, the student ☐ ☐ ☐
has taken into consideration the feedback
provided and completed work individually.

Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐

Student Name: Pichakorn Sornmanee

Assessor Name:

Assessor Signature:

Date:

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 Table of Content

Student Declaration................................................................................................................................................2
Task 3 – Monitor and evaluate corporate social responsibility.............................................6
Task 3.1 Case Study................................................................................................................................................8
References................................................................................................................................................................11

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 Task 3 – Monitor and evaluate corporate social responsibility

Task summary and instructions

What is this This task builds on Task 2.

assessment task
about? This task comprises of the following assessment methods:
o Product-based ☒
o Direct observation of Role-Play ☒
o Case Study ☒
o Other (specify) ☐

It has been designed to evaluate your ability to/competency in:

 Conduct review of corporate social responsibility integration with

relevant people
 Evaluate corporate social responsibility against organisational
sustainability objectives
 Recommend improvements to corporate social responsibility policy
and practices

You are required to address the following:

 Task 3.1 Case Study
o Address the scenarios described in the Case Study
o Review the integration of corporate socially responsible
practices in the organisation and evaluate them against
targets
o Recommend improvements

Although the assessment requires consultation to simulate a work

What do I need to do
to complete this task
satisfactorily?
environment, the assessment submission is individual, and it will be
marked as such.
 submit the completed assessment tasks, according to instructions,
 complete the tasks with sufficient detail and present them in a
professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required,
 for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of the

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 Task summary and instructions

assessment criteria,
 if part of this task is not satisfactorily completed you will be asked
to complete further assessment to demonstrate satisfactory
performance.

Specifications You must deliver/participate in:

 Consult with relevant stakeholders (played by a group of

classmates) when reviewing the implementation of the corporate
social responsibility strategy and policy in week 5

You must submit to GOALS

 Outline of monitoring and control activities

 Impact analysis and remedial actions for the
 Feedback Form
 Email to the Board of Directors

Resources and • Computer with Internet access

equipment • Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment as provided
• Appendices as provided
• Relevant policies and procedures as provided
• Templates as provided

Re-submission You will be provided feedback on your performance by the Assessor.

opportunities The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the
right to appeal the outcome of assessment decisions if you feel that
you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor prior
to attempting this task if you do not understand any part of this task
or if you have any learning issues or needs that may hinder you when
attempting any part of the assessment.

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 Complete the following activities:

Task 3.1 Case Study

Assume that the following happened when implementing the corporate social responsibility strategy
and policy. Contextualise the scenario based on your policy and strategy where required.

Scenarios
A 25% timeline
The Board of Directors cut the budget for corporate social responsibility initiatives by 15%.
B 25% timeline
Departmental managers are strongly resisting the change to the point that they create
obstacles to the implementation of the policy and strategy.
 They say that they are too busy to spend any additional time supporting the
implementation.
 They still use superseded policies.
 They resist cross-functional practices to eliminate the silo mentality in the organisation.
 Staff feels unsupported by departmental managers.
C 50% timeline
Due to Covid 19, work practices have dramatically changed, and the organisation has shifted
to working from home part of the week. Unfortunately, the model is slowing staff
engagement with the change process.

D 50% timeline
Most staff still does not understand that sustainability is not just about environmental
sustainability.

E 75% timeline

At this stage, it looks like one of the key goals of the corporate social responsibility strategy,
will not be achieved.

Specify what goal: <Add>

Consult with relevant stakeholders (played by a group of classmates in the simulated work
environment) and conduct a review of the integration of corporate social responsibility policy and
practices in the organisation.

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 The trainer and assessor will validate that the consultation took place in week 5 of class, and will
provide feedback in the Marking Sheet.

Address the following:

1. Outline what monitoring activities were implemented to identify the issues outlined in the
scenarios. (Example: reading reports; meeting with stakeholders; focus groups, surveys etc..)

Scenario Monitoring activities

A A 15% cut in cash would impair Csr practices and have an adverse influence on the
endeavour in its totality. The researcher will be contacted first, and during the talk,
questions of expanding with little heavy machinery or cutting activities will be
reviewed.
B In this situation, a group will be called to examine the issues that have arisen as a
result of their workplace conduct. They should comply with regulations and work
inside the parameters that have been created. A negotiation procedure will be
undertaken.
C Laborers will be informed that Covid has just been certified as the new industry
norm. As with the lockdown, the only alternative for persons is to freelance at home.
A weekly Zoom conference must be scheduled to obtain a statement, and an
employee file must be given to guarantee that the staff person is currently
performing as necessary.
D Usually individuals describe sustainable the with climate, but training sessions and
seminars that explain terms in connection with company principles may assist.
E This takes place because of the company's inability to inform the person about
strategic plan as well as to interpret language in conformity with those regulations.

2. Address the following:

 Describe how each scenario impacts on the realisation of corporate social responsibility initiatives.
 Outline how each scenario is addressed/managed (remedial actions).

Scenario Impact How the scenario is managed

(30-50 words)
25 % Timeline
A Supervisors continue to enforce archaic
norms while resisting inter efforts that
seek to tear down barriers. Cabinet
members are seen negatively by
employees.
B Workers are so vocally opposed to the
change that they are impeding the
execution of the directive and plan.
They argue that they're way too busy to
invest further any time to assistance with
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(30-50 words)
The supplier will be contacted first, and
issues will indeed be discussed during
the dialogue in order either to broaden
with far less powerful components or
eliminate the obligations.
A conference will be set up to address
the issues that arose as a result of their
work behavior. They must follow the
defined file's principles and perform
within its own context.
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 rollout. They continues to use antiquated
rules.
50% Timeline
C As a result of COVID 19, management A daily Zoom conference will involve
functions have changed drastically, and being summoned to obtain a discussion
the company now allows employees to and a project performance record
work from home on some evenings becoming needed to allow a workers to
throughout the workweek. operate successfully and so dramatically
vanquish Covid's difficulties.
D The preponderance of colleagues are still Making decisions about it once more
mystified that utilization of various more within the setting of business will bring
than just environmental regulation a different viewpoint on the best way of
attainment.
75% Timeline
E Several of the scheme's key aims for Coaching the employee on corporate
personal accountability do not likely to be objectives but forgetting to convey task
reached at this time. Giant ad, financial, jargon.
and ecological agendas

Complete the following tasks:

3. Develop a survey (Template 1) to evaluate the successful integration of the corporate social
responsibility policy in the organisation.

Create a ‘staff feedback form’ to collect information regarding the implementation and integration
of the corporate social responsibility policy in the organisation.
Develop 6-8 questions (a mix of closed and open-ended questions).

Record the questions in Template 1, provided below.

Please note that under ‘Answer’ you can add a rating scale (example: very satisfied, satisfied…)

Template 1 -Feedback Form

Feedback Form
Thank you for taking the time to complete the staff survey about corporate social responsibility
in the organisation.
The survey should take less than five (5) minutes to complete, and it will provide us with

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 insights to improve corporate social responsibility policy and practices.
Question Answer
What is the major purpose of CSR for Meant to deal with both the ecology, civilization, and
MMI? other potentially harmed agencies must always be
prevented.
What actually is appreciation? Longevity is the key to nature stewardship. efficient
resource and nature conservation
Do you recognize various types of Regretfully, not at the current.
suitability?
What is the definition of design It is an ability that highlights a people's capacity to
flexibility? adapt to varying circumstances, innovate, and try
different techniques in efforts to overcome diverse
challenges.
Do you know what the phrase "CSR" We define CSR as business social obligation.
means?
How satisfied you're with the MMI's Satisfied
existing Csr programs?

4. Write an email (Template 2) to the Board of Directors to evaluate and recommend improvements
to corporate social responsibility policy and practices based on your review (Task 3.1.1,3.1.2) and
the following feedback:

 Consider refresher training in the form of online training

 Make sustainability part of ‘quality circles’ group
 Managers suggested incorporating corporate social sustainability in team building activities
 Communication across the organisation to inform staff of progress was not frequent enough,
and the medium used was not popular
 Updated policy and procedures were not used consistently across the organisation

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.

(100-150 words)

Template 2 -Email
Email to the Board of Directors
To: Board of Directors
Cc:
Bcc:
Subject: Evaluation and recommendation for staffs regarding CSR
Date email is sent: 23/02/2023
Attachments:
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 Dear Board of Directors,

I trust you are healthy and that you are reading my email. The purpose of this email is to inform
you of the employee's level of expertise and resources in understanding the party's beliefs and
objectives on a fundamental level. A military exercise and presentation will be arranged to teach
staff about their company and CSR fitness, since they are woefully lacking in both areas. The
following is an overview of the subjects that were debated:

 CSR coaching for all workforce

 Establishing a campaign on social media to raise CSR expertise both internally and outside,
while also tying the item to CSR efforts.
 Total quality management into all inside "quality circles" engineering firms.
 Coaching staff activities that promote company social responsibility
 Involvement in philanthropic causes.
 The company's current knowledge transfer did not give timely progress reports, and the
methodology was despised.

I would appreciate your thoughtful input. Thank you for your kindness.

Kind regards,
Pichakorn

References

Please include your references below:

https://www.indeed.com/career-advice/career-development/how-to-write-a-professional-email
https://www.wisestamp.com/blog/formal-email-writing-formats/
https://www.questionpro.com/blog/employee-survey-questions/

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