lESSON 6:

effective
Communication
skills
 "A really good
relationship starts with
good communication."
Ikarvine
ORAL COMMUNICATION

Barriers to Effective Interpersonal

Communication

Guides to Improve a Person’s

Communication Skills

Study Tips

Open Microphone

Asynchronous Activity
Communication is about more than just
exchanging information.

It’s about understanding the emotion and

intentions behind the information.

Effective communication is also a two-way

street. It’s now only how you convey a
message, it’s also how you listen to gain full
meaning of what’s being said and to make
other person feel heard and understood.
remember
More than just the words you use, effective
communication combines a set of skills
including nonverbal communication, engaged
listening, MANAGING STRESS at the moment,
the ability to communicate ASSERTIVELY, and
the capacity to UNDERSTAND YOUR OWN
EMOTIONand those of the person you’re
communicating with.
remember
Improving Communication Skills in Your
Work and Personal Relationships

It sounds so simple:

SAY WHAT YOU MEAN.

But all too often, what we try to communicate

gets lost in translation despite our best
intentions. We say one thing, the other person
hears something else, and misunderstandings,
frustration, and conflicts ensue.
 Barriers to
Effective Interpersonal Communication
 Barriers to
Effective Interpersonal Communication

1. 2. 3. 4.
Stress and Lack Inconsistent Negative
out-of-control of body body
emotion. Focus language language

 Barriers to
Effective Interpersonal Communication

1.
Stress and
out-of-control
emotion.

When you’re stressed or emotionally overwhelmed, you’re

more likely to misread other people, send confusing actions,
and give unhealthy patterns of behavior.
 Barriers to
Effective Interpersonal Communication

2.
Lack of focus.

You can’t communicate effectively when you’re multitasking.

(daydreaming, checking text messages, or thinking about
someone else)
 Barriers to
Effective Interpersonal Communication

3. Yes...
Inconsistent
body
language

Nonverbal communication should reinforce what is being said, not

contradict it. If you say one thing, but your body language says
something else, your listener will likely feel you’re being dishonest.
 Barriers to
Effective Interpersonal Communication

4.
Negative
body
language

If you disagree with or dislike what’s being said, you may use
negative body language to rebuff the message such as
crossing your arms, avoiding eye contact, or tapping your feet.
 Barriers to
Effective Interpersonal Communication

1. 2.
Stress and Lack
3. 4.
Inconsistent Negative
out-of-control of
body body
emotion. Focus
language language
 Guides to
Improve a Person’s Communication Skills
 Guides to
Improve a Person’s Communication Skills

1.Be an 2.Observe 4. Be
3.Be
attentive nonverbal assertive
stress-free
listener signals
Guides to
Improve a Person’s Communication Skills
1.Be an attentive listener.
Effective communication is less about
talking and more about listening.
WAYS TO BE AN ATTENTIVE LISTENER
* Closely observe the speaker.
* Make sure that your ears are in good condition.
* Minimize distractions and redirect conversation to all concern.
* Exhibit gestures to imply interest to what is heard.
* Don’t be judgmental.
* Always consider feedbacks.
* Hear the emotion behind the words.
Guides to
Improve a Person’s Communication Skills
2.Observe nonverbal signals.
When we communicate things we care about,
we do so mainly by using nonverbal signals.

Delivery of Nonverbal Communication

Use nonverbal signals that match up with your words.
Give contextual nonverbal signals
Use body language to convey positive feelings
even when you’re not actually experiencing them.
Guides to
Improve a Person’s Communication Skills
3. Be stress-free
Be stress-free during communication.

Stress Relievers
for Successful Communication
Be sure to feel that you are stressed.
Pause to relax.
Be sensible to your ideas.
Insert humor if possible
Agree to disagree.
Guides to
Improve a Person’s Communication Skills
4. Be assertive.
Being assertive means expressing your
thoughts, feelings, and needs in an open and
honest way, while standing up for yourself
and respecting others. It does NOT mean
being hostile, aggressive, or demanding.

To attain self confidence:

Respect one’s opinion.
Know your goals and ambitions.
Be a positive thinker.
Receive feedback positively.
Accept negative ideas.
 Guides to
Improve a Person’s Communication Skills

1.Be an 2.Observe 4. Be
3.Be
attentive nonverbal assertive
stress-free
listener signals
Developing Confident Communication Strategies
Developing Confident Communication Strategies

Empathy conveys sensitivity to the other person. First, recognize

the other person’s situation or feelings, then state your opinion.

Escalating assertion can be used when your first attempts are not
successful. You become increasingly firm as time progresses.

Practice assertiveness in lower-risk situations to start with to help

build up your confidence.
Developing Confident Communication Strategies

Empathy
Developing Confident Communication Strategies

Empathy
Developing Confident Communication Strategies

Escalating Assertion
Developing Confident Communication Strategies

Escalating Assertion
Developing Confident Communication Strategies

Practice assertiveness
Developing Confident Communication Strategies

Practice assertiveness
Developing Confident Communication Strategies
Developing Confident Communication Strategies
Developing Confident Communication Strategies
Developing Confident Communication Strategies
STUDY TIPS!
OPEN MICROPHONE
What is your key take away for today?
Thank you for
actively
participating!

Prepared by:

Ms. Allen SD. Domingo,LPT

asddomingo@fatima.edu.ph