CURRICULUM VITAE

ALFIANI RIFAUL MUNA

Copywritting Content & Digital Customer Service Ecommerce

Adress : Jln Kebon Sirih, Kost Cahaya RT/RW 006/006

Menteng Jakarta Pusat
Surel : alfianirifa97@gmail.com
Whatshapp : 085743661252
IG : @alfianirm_

PROFILE
Graduate of communication science with 4 years consentrate Advertising of experience working in creative content
freelance including branding product UMKM, strategic marketing social media platfom, create writting content with
high value message, insight idea, caption and storytelling content. Good experience in digital customer service at
Ecommerce Platform, responsive in responding to any questions from customers effectively and efficiently, be it via e-
mail, live chat, or various other social media. Fast learner and detail oriented person with great curiosity and strong
interpersonal skills

PERSONAL DATA
Place and Date of Birth : Boyolali, May 7 1997
Nationality : Indonesian
Marital status : Single

EDUCATION BACKGROUND
Universitas Pembangunan Nasional "Veteran" Yogyakarta, Indonesia | September 2014-December 2018
Bachelor of Communication Science | GPA 3.58 out of 4.00

WORK EXPERIENCE
Creative Content Writter Freelance - CV Indo Utama Inti Group Yogyakarta, Indonesia | 2018-2019
Create branding designs for local brand inmotion parfume, starting from making logo, variant names, perfume packaging,
stickers
Make production schedule for making parfume, packaging, and marketing processes of soft launching on social media
Instagram Platform
Communicated with influencer Instagram for posting story content on soft launching local brand inmotion parfume
Make a reporting and analisist of daily, weekly and monthly sales data and feedback customer for testimony product

Junior Content Writer Intern Magang - Socialkreatif Yogyakarta, Indonesia | 2019 Augt-Oct (3 Months)
Research in creating local brand pre-production content for post out on social media Instagram platform and making
marketing strategy
Using a soft selling approach for any writting content ideas that will be posted out on the Instagram social media platform
Create ideas for high value message local brand, highlight for design feed, insight for storyline and captions for Instagram
feed
Working with team design, marketing, photographer, senior writing content for making content video for ads instagram
platform
Customer Enggament Champion Shopee Project - PT VADS Yogyakarta, Indonesia | 2020-2021
Analyze the problems submitted by the user by providing a best solution handling
Responsive in responding to any questions from user a effectively and efficiently, be it via e-mail, live chat quickly and
precisely
Follow up reporting user to the right department according to the SOP procedure
Provide service satisfaction by prioritizing detailed information, appropriate completion and follow up to the right
department and makesure users provide CSAT feedback
Achieving performance individual dan team perfomance targets
Customer First Squad Tokopedia Project - PT Mitracom Ekasarana Semarang, Indonesia | 2021-2022
Understand the importance of implementing the Core Value FIRST (Friendly, Proactive, Simple, Trusted) as a CFS guide
in data journey, analysis and answers to Toppers
Providing a Digital Customer Service experience that is ready to help like your best friend through (Help Center,
Livechat/Chatbox, Social media Facebook and Twitter.
Providing service satisfaction by prioritizing detailed information, completion and proper handling according to SOP
Achieve individual and team performance targets in getting CSAT Toppers feedback

PROVICIENCES SKILL PORTOFOLIO CLIENT PROJECT

Indonesian, English Inmotion parfume
Microsoft Office (Word, Excel, Powerpoint) Delihealth
Coreldraw, Indesign, Canva, Phonto Wenguang
Writting Content Skill Oke Garden
Enhaka Clinic
Moodcewek
Batik Alya Jaya
Sikamali Express