Muhamad Riski

Last position: Customer service representative

Last employer: Mydin Mohamed Holdings Berhad

0139298874 | riski.ris94@gmail.com | Kuala Lumpur

Personal Information

Name Muhamad Riski

NRIC 941121145981
Address Lot 1875-4 Jln Taman Harmonis Batu 6 1/4 Gombak Tengah
City Kuala Lumpur
ZIP/Postal Code 53100
State Kuala Lumpur
Date of Birth 1994-11-12
Gender Male
E-mail riski.ris94@gmail.com
Telephone number 0139298874

Work experience

Total Work Experience: 3 Years 6 Months

Sep 2020 - Dec 2020

( 4 months) Customer Service Representative
Employer Mydin Mohamed Holdings Berhad
Position level Fresh/Entry Level
Related skills Analyse problems for opportunities | Communicate with customers |
Determine charges for customer services | Guarantee customer
satisfaction | Have computer literacy | Listen actively | Perform
escalation procedure | Perform multiple tasks at the same time |
Process data | Provide customer follow-up services
Sector
Job description Involve in structuring Mydin members portal system roadmap for
future planning, control Electronic Direct Marketing (EDM) to improve
communication with customers, and pull customer data in Tableau
system

Sep 2018 - Aug 2020

(2 years) Waiter/waitress
Employer Me'nate Steak Hub
Position level Non Executive
Related skills Advise guests on menus for special events | Arrange tables | Assist
clients with special needs | Assist customers | Attend to detail
regarding food and beverages | Check dining room cleanliness |
Clean surfaces | Comply with food safety and hygiene | Food and

MYFutureJobs
 beverages on the menu | Identify customer's needs | Maintain
customer service | Maintain personal hygiene standards | Maintain
relationship with customers | Measure customer feedback | Present
menus | Process payments | Serve beverages | Serve food in table
service | Supervise food quality | Take food and beverage orders from
customers | Take payments for bills | Welcome restaurant guests |
Work in a hospitality team
Sector Food and beverage service activities
Job description Take orders and serve food and beverages to patrons at tables in
dining establishment. Check with customers to ensure that they are
enjoying their meals and take action to correct any problems.

Jul 2016 - Aug 2017

(1 year 2 months) Sales Assistant
Employer Isetan The Japan Store
Position level Non Executive
Related skills Arrange ordering of products for customers | Carry out active selling |
Carry out order intake | Characteristics of products | Characteristics of
services | Ensure compliance with legal requirements | Ensure
customer focus | Ensure stock storage safety | Examine merchandise
| Follow up orders for customers | Guarantee customer satisfaction |
Identify customer's needs | Maintain relationship with customers |
Maintain relationship with suppliers | Monitor stock level | Organise
product display | Prevent shoplifting | Provide customer guidance on
product selection | Stock shelves
Sector
Job description Help locate product for customers, place orders, process transactions
and keep the sales floor organize and well stoked

Education

Jan 2000 - Dec 2006 Primary Education or Below

(7 years) SK Sungai Pusu
Graduated Yes

Jan 2007 - Dec 2009 PMR / PT3 or Equivalent

(3 years) SMK Gombak Setia
Graduated Yes

Jan 2010 - Dec 2011 SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
(2 years) SMK Gombak Setia
Graduated Yes

Apr 2012 - Jul 2016 Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 /
DLKM Level 5
(4 years 4 months) Kuala Lumpur Metropolitan University College
Field of Study Building
Graduated Yes

MYFutureJobs
Sep 2017 - Dec 2020 Bachelor's or Equivalent
(3 years 4 months) University of Selangor (UNISEL)
Field of Study Business and administration (broad programmes)*
Graduated No

Other Skills

Languages

Language Level
Bahasa Malaysia 3 - Advanced
English 2 - Intermediate

Driver’s License
B2 | D

Skills

Advise guests on menus for special events | Analyse problems for opportunities | Arrange ordering of products for
customers | Arrange tables | Assist clients with special needs | Assist customers | Attend to detail regarding food and
beverages | Carry out active selling | Carry out order intake | Characteristics of products | Characteristics of services |
Check dining room cleanliness | Clean surfaces | Communicate with customers | Comply with food safety and hygiene |
Determine charges for customer services | Ensure compliance with legal requirements | Ensure customer focus | Ensure
stock storage safety | Examine merchandise | Follow up orders for customers | Food and beverages on the menu |
Guarantee customer satisfaction | Have computer literacy | Identify customer's needs | Listen actively | Maintain customer
service | Maintain personal hygiene standards | Maintain relationship with customers | Maintain relationship with suppliers |
Measure customer feedback | Monitor stock level | Organise product display | Perform escalation procedure | Perform
multiple tasks at the same time | Present menus | Prevent shoplifting | Process data | Process payments | Provide customer
follow-up services | Provide customer guidance on product selection | Serve beverages | Serve food in table service | Stock
shelves | Supervise food quality | Take food and beverage orders from customers | Take payments for bills | Welcome
restaurant guests | Work in a hospitality team

Training

Sep 2020 - Dec 2020 Muhamad Riski Bin Riswandi

University Of Selangor (Unisel), Malaysia

Reference

Riswandi Bin Samsu

Self employed
0172302107

MYFutureJobs
MYFutureJobs