The document discusses the 7 Ps of services marketing which expands on the traditional 4 Ps of marketing. It introduces three additional Ps - Process, Physical Environment, and People - to account for important aspects of marketing services compared to products. The 7 Ps framework highlights the importance of both the core service or product offered as well as any supplementary services, and emphasizes the role of time, processes, physical surroundings, and people in services marketing.
The document discusses the 7 Ps of services marketing which expands on the traditional 4 Ps of marketing. It introduces three additional Ps - Process, Physical Environment, and People - to account for important aspects of marketing services compared to products. The 7 Ps framework highlights the importance of both the core service or product offered as well as any supplementary services, and emphasizes the role of time, processes, physical surroundings, and people in services marketing.
The document discusses the 7 Ps of services marketing which expands on the traditional 4 Ps of marketing. It introduces three additional Ps - Process, Physical Environment, and People - to account for important aspects of marketing services compared to products. The 7 Ps framework highlights the importance of both the core service or product offered as well as any supplementary services, and emphasizes the role of time, processes, physical surroundings, and people in services marketing.