Durood Sami

305,Shahbad Koharapeer, Bareilly U.P

+918881097253 • duroodfatima.04@gmail.com

Objective

To get new experience as well as utilize my communication and

interpersonal skills to work towards the organizational goals.
Customer service executive looking to use interpersonal skills and digital
communication ability to transition into a human resources role.

Work Experience
Kindergarten Teacher April 2021 - May 2022
Paramount School, Bareilly

Developed and implemented education programs accommodating different

learning styles, including an art-based curriculum for children aged 3 to 6.
Managed student’s behavior by creating an environment adjusted to their
physical, social and developmental needs.
Used flexible and ongoing assessments based on observation and probing
questions to evaluate students’ learning outcomes

Customer Service Associate June 2022 - September 2022

Tech Mahindra

Identified and evaluated opportunities improving the process and customer

experience.
Handled customer interactions through chat.
Provided feedback of the clients to the concerned departments and
authorities so as to improve the services.

Customer Care Associate October 2022 – Present

Onn Bikes ( Strode)

Communicate with customers who have escalated issues to determine

beneficial resolution and ensure timely follow-up to verify that complaints
have been addressed and satisfied.
Collaborate with colleagues to determine areas for improvement, review
departmental performance, and develop ideas for better service to
customers.
Present quarterly reports to executive management detailing the
performance and success of the team, budgetary concerns, and
implementation of new policies.
Education
B.B.A 2021- 2023
MJPRU Bareilly College, Bareilly

Pursuing Bachelor’s in business administration.

Intermediate (CBSE Board) 2020

St.Francis Convent Senior Secondary School,Bareilly
Extracurricular Activities

Loves to play badminton as well as very good at it.

Volunteer at animal shelters
Peer Tutoring
Loves to cook

Skills

Strong communication Skills

Confidence
Good listening skills
Patience
Time management skill
Multi-tasking

Additional Knowledge

Languages: English, Hindi, Urdu, Arabic.

MS Office (Word, Excel, Outlook, Powerpoint, OneNote, Access)
Google Drive (Docs, Sheets, Slides, Forms)
Spreadsheets (Excel, Google Sheets,)
Email (mail merge, filters, folders, rules)
Presentations/Slideshows (Powerpoint, Google Slides,
Social Media (Facebook, Twitter, Instagram)

Personal Details

Father’s Name:Mr Sami Uddin

Date Of Birth: 30th May 2002
Marital Status: Single
Nationality: Indian

Declaration
I hereby declare that the above mentioned all information is valid and true to the
best of my knowledge and belief.