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  • CV 2023080922190222

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    Md Sharid
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    Preeti Saini is seeking a challenging opportunity to fully utilize her skills and grow professionally. She has over 3 years of experience in customer service roles of increasing responsibility. Most recently, she is a Team Leader at Allsec Technologies where she provides leadership, mentors teammates, manages performance, and ensures goals are met. Preeti has a Bachelor's degree in Commerce from Delhi University and is currently pursuing an MBA. She is skilled in team building, communication, adaptability, and customer relations.

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    Preeti Saini is seeking a challenging opportunity to fully utilize her skills and grow professionally. She has over 3 years of experience in customer service roles of increasing responsibility. Most recently, she is a Team Leader at Allsec Technologies where she provides leadership, mentors teammates, manages performance, and ensures goals are met. Preeti has a Bachelor's degree in Commerce from Delhi University and is currently pursuing an MBA. She is skilled in team building, communication, adaptability, and customer relations.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    3 views2 pages

    CV 2023080922190222

    Uploaded by

    Md Sharid
    Preeti Saini is seeking a challenging opportunity to fully utilize her skills and grow professionally. She has over 3 years of experience in customer service roles of increasing responsibility. Most recently, she is a Team Leader at Allsec Technologies where she provides leadership, mentors teammates, manages performance, and ensures goals are met. Preeti has a Bachelor's degree in Commerce from Delhi University and is currently pursuing an MBA. She is skilled in team building, communication, adaptability, and customer relations.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    Preeti Saini

    8287448465 | preetisaini880888@gmail.com

    Objective

    I seek challenging opportunities where I can fully use my skills for the success of the organization. To work an
    environment which encourage me to succeed and grow professionally where I can utilize my skills and
    knowledge appropriately.

    Experience

    Ienerziger 31st July 2020 - 4th Sep 2021


    Customer Executive
    Maintened customer satisfaction with forward thinking strategies focused on addressing, customer
    needs and resolving concerns.
    Answered customers telephone calls promptly to avoid on hold wait times.
    Cross trained and provided backup support for organization leadership 
    Collaborated with stadd members to enhance customer service experience and exceed team goals
    through effective clients satisfaction rates

    Ienerziger 5th Sep 2021 - 2nd Jan 2023


    Team leader(Operations)
    Provide leadership guidance and continuous mentoring to customer service team.
    Shrinkage and leave management.
    Listening to team members feedbacks and resolve any issues or conflicts. 
    Communicate with team about their performance.
    Attrition control.
    Agents performance reviews daily, weekly and monthly 
    Created customer support strategy to increase customer retention.
    Assumed ownership over team productivity and managed workforce to meet or exceed quality service
    goals.

    Allsec Technologies Pvt Ltd 11th Feb 23 - Till Now


    Team Leader
    Provide leadership guidance and continuous mentoring to customer service team.
    Shrinkage and leave management.
    Data handling.
    Communicate with team about their performance.
    Attrition control.
    Agents performance reviews daily, weekly and monthly.
    Provided feedback based on established KPI metrics to help realize overall business goals.

    Education

    Delhi University 2023


    Pursuing MBA
    -

    Delhi University 2019-2022


    Bachelor of commerce
    A1

    Rajkiya sarvodaya kanya vidyalaya kondli 2019


    Intermediate
    A1

    J.K.G SR Secondary School 2017


    Matriculation
    A1
    Skills

    Team building and leadership


    Communication and negotiation
    Flexible and adaptable
    Multitasking abilities
    Customers relations
    Process improvements
    Feedback sessions
    Coaching

    Achievements & Awards

    Within 1 year promoted as team leader in Ienerziger.


    Appreciate at Naaptol monthly rewards & recognition programme as best team leader for meeting target.
    Appreciate for best customer executive for meeting target

    Languages

    •English •Hindi

    Personal Details

    DOB: 6th February 2002


    Address: Sector 53, Gijhore, Noida, Uttar Pradesh 

    Declaration

    I hereby declare that all the statement made above are true and correct to best of my knowledge and beliefs.

    Date-

    Date

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