Sanjay Rajbhar

C-309 Rudraksha 2 near Kendriya Vijar 2 Jagatpura Jaipur Rajasthan

303905
+91 90572 64848 • sanjayrajbhar63@gmail.com

Objective
To obtain a challenging Team Leader position in a reputed company where
my leadership, communication, and problem solving skills can be utilised to
drive performance and achieve business objectives.

Skills

Logical Reasoning · Retention Management · Presentations · Analytical

Skills · Critical Thinking · Interpersonal Skills · Team Management ·
Problem Solving · Key Performance Indicators · Metrics Reporting ·
Communication · Leadership Development · Coaching & Mentoring ·
Customer Service · Microsoft Word · Leadership

Work Experience
Assistant Manager Jul 2022 - Present
Teleperformance India

1. Handling three line of businesses with total FTE count of ~75 and
4 Supervisors (email domain).
2. Preparing Weekly business review documents to showcase any
matric fluctuation to client along with any success stories (if any).
3. Taking care of Ops rounds of interviews for hiring.
4. Suggesting innovative ideas to Managers to increase the Company
revenue along with increase in satisfaction level of associates working
in team.
5. Providing leadership and guidance to all my employee.
6. Ensuring that Supervisors are closely working with team to deliver the
required coaching for opportunities and picking up there issues on
priority.
7. Conducting Supervisor review on weekly basis.
8. Taking disciplinary action when necessary.
9. Ensuring a consistent standard of customer service.
9. Motivating employees and ensuring a focus on the mission.

Team Leader associate.

Teleperformance India

Experience of handling team of 15-20

Oct 2019 - Jul 2022
Delivering required coaching and feedbacks for opportunities of my team.
 making tham aware about process related updates
Taking team hurdles picking other clients tasks as per priority such
as clients delivery, escalation insights finding for any matric change.

Customer Care Executive Dec 2016 - Oct 2019

Teleperformance India

Handling customer queries through email channel and making

outbound calls if required.

Customer Service Executive Aug 2015 - Oct 2017

Aegis Limited

1. Was handling the inbound calls from customers of

telecommunication company (Idea) with an AHT of 90 sec.
2. helping them for their concerns related to
company product/troubleshooting/complaints.
3. Achieved Multiple R&R Certificate for outstanding performance.

Education
BPharm, Pharmacy Jul 2012 - Jul 2019
Goel Institute Of Pharmacy And Sciences,
Lucknow

Activities and Societies: Hospital Practice Graduation Industrial Visits