GATIMA

Lethbridge, AB | 587-370-9264 |g.gatima@uleth.ca

SKILLS & ABILITIES:

 Communication: Excellent written, and verbal communication skills in person or over

the phone, and ability to clearly articulate information and possess great
interpersonal skills.
 Time Management: Highly organized with the ability to multitask and get things
done on time.
 Problem Solving: Experience resolving customer complaints to ensure customer
satisfaction and providing extraordinary service.
 Self-starter: Highly self-motivated to take initiative with minimal supervision and
ability to work independently.
 Ability to focus on attention to detail and stay calm and focused under all
circumstances.
 Good understanding of mental health conditions and ability to improve the life of
another person.

EDUCATION:

University of Lethbridge, Lethbridge AB

Combined Post-Bachelor Certificates in Accounting (September 2023- Present)

Panjab University, India

Bachelor of commerce - Accounting and finance (August 2019 - July 2022)
Coursework Completed:
 Economics
 Financial, Cost, and Management Accounting
 Banking and Insurance
 Human resource management

WORK EXPERIENCE:

Daily needs Departmental Store, India

Job Title – Retail Store Supervisor (May 2022 - August 2023)
 Developed and assigned duties to employees and performed their evaluations.
 Ordered and maintained inventory levels.
 Handled cash, resolved customer complaints, and kept the store clean.
Vois Call Center, India
Job title - Customer Care Representative (December 2021 – April 2022)
 Answered phone calls, chats, and emails to facilitate customer service.
 Solved customer complaints and delivered fast & friendly service.
 Build sustainable relationships and engage customers by taking extra mile.

Sharma Optical - India

Job title - Customer Service Representative (May 2021 - December 2021)
 Greeted, assisted, and approached customers with professional and friendly
attitude.
 Sold glasses and maintained inventory of all eyewear products.

VOLUNTEER EXPERIENCE:

R.S Social Welfare Society, India (July 2020 - July 2022)

 Worked with Finance department and assisted them with their daily operations.
 Provide physical, mental, and financial help to disabled persons.
 Arranged food, shelter, and clothes for the needy people.

Member of Adopt an Orphanage in High School (June 2019 - June 2022)

 Chose orphanages in city and helped them.
 Visited the children there and spend time with them.
 Arranged fun events for the children.