StrEdge Advisory

Freight Links International – Air Freight (Exports – Ex-factory) – Process Map 2 (2023.03.01)
Customer confirmation on Execute Receive the
the options  Receive the Confirm Details Send the details
Customer details
Customer flight details Cancel Customer sends the Receive the Choose an option &
Customer Inquiry (Rate Receives the details Receive the File Execute Payment
Inquiry (consignee /Execute shipment Documents inform
Negociation) Provide the
Customer receive the 10%) Terminate Receive the Request
options  Cancel documents

Internal cross-check with Pass the options to the YES Take up with the Resolve with Receive Airport Cheque Handover to finance with
Receive the request Receive the options Receive Details Approve
the customer requirement customer Airline the Airline Expense Details Direct settlement details
Sales (Head of Air Receive the Receive the Discrepency
Even 15 days, Cross- Collect the Payment transfer/ Receive Confirmation
Freight) flight details Documents YES/ NO
Obtain Quotes from the check provision & Cheque
Receive Quotes Request for space Physical invoice Pass to accounts Verify with finance
Carrier NO Direct

YES Process the allocation & Raise Booking & Receive YES Open the Physical File
Inform the flight details Apply for CO Receive the Take a Screenshot Send details to
place the booking Booking Confirmation Collect CO Update the system Start Tracking Airway Bill, Statutory
Documents (carrier update) customer Send the Physical
Receive the request for Check the Send the SID to Update the Apply for health quarantine Create the job charges, Invoice &
Operations (CMB) space Tuna List Check & Apply certificates for live fish Apply for IOU documentsto
carrier/ airline Airline system number  Panalty Cost, Other
for CO Supplier
Place a booking with a Get the confirmation from Pass CO Settle the IOU Create the Job Enter into Shipment Receive Physical Start invoicing, start Create Airway Bill Check the invoice & Send the invoice to clearance 
Inform Details
NO carrier the carrier number (LIMS) list Documents provisioning invoicing (AWB) in the system Approve Supplier

BOI Receive the Enter into security Send the shipment to OK Receive the Option
BOI Verification Other Receive ADF Bring the unit (ULD) Shipment sent Inform Options
Send to Documents point Loading area details
Receive the Shipment, Tuna/ Other 
Operations (Airport Customs/ Quarantine OK/ NOT
Check Docs, Accept
Loading) BOI Follow the Count the no. of boxes, Weigh the If live fish pass Inform the loop
Shipment Unload at unloading Tuna unloading Paste the sticker, check shipment the health Complete Custom (customer, CMB, Look for options
X-ray the shipment Load the unit (ULD) Shipment sent
Customs point process for damages certificate Formalities NOT Operations)

YES Inform the transport Receive the OK YES Receive the Invoice, Packing list, OK
Arrange Transport Request Shipment Process Execute Expenses
Check for details to customer Documents Documents COA, some certificates Send the bill
Options Send the physical
Operations (Airport Receive the freight details Receive the details & Cash OK/
Transport/ OK/ NOT Available/ documents &
Documentation) flight details with the Details copies of NOT
NO Check on the Airline NOT Execute Airway bill Airway bill Enter Airport Send Airport Receive Cash Update the system
customer Look for an Terminate Make copies (sets) documents Receive Details Request from
Request for documents Details Expenses Expenses
alternative options (check details) Finance
NO NOT NOT NOT

Receive the  Receive Confirm Provision Release Payment Receive Request  Execute Request  Receive Update Execute Update Confirm the Payment Terminate
Finance Release Cash
IOU

Accept

Quarantine Airport Destroy the cargo/ Reject Accept/ Get quarantine

Receive
Operation Terminate  Reject certificate