From: Huyentths186518@fpt.

edu
To: Sharrow@gmail.com
Subject:
Dear Mr. Sharrow,

I want to extend my sincere apologies on behalf of Nike for the poor customer experience that you
had with our sale staff.I was informed that our sales staff spoken rudely to you when you called to
point out mistakes in the goods that had been dispatched to you.
I have informed the staff to send new shoes to your address. We checked shoes carefully to make suẻ
everything is fine. Therefore, you don't need to be worried.
When you called our sale staff, he misheard some information that's why the incident happened.
To express our apologies, I'm giving you a limited edition pair of socks and 10% off the value of your
shoes.
Thank you for your understanding. Please don’t hesitate to contact us if you have any further
questions or concerns.
Sincerely,
Huyen