Dear Mr.

Johnson,

Thank for your email dated 19th August regarding your dissatisfaction with our product.

Firsly we apologize for the inconvenience and disappointment that you experienced in dealing

with our product recently. We assure you that your complaint and feedback will give the

opportunity to remedy any problem that may exist and help to improve our service further.

We have investigated to your complaint and would like to inform you that there is an installation

failure and the misunderstanding of our staff when getting wrong color. We will do everything we

can to make sure this doesn’t happen again

We would also like to send you the laptop that you first chose and make it up to you by offering

a 20 % discount on your next purchase in store or online.

Once again, please accept our sincere apologies and we look forward to serve you. Should you

require any further assistance, please do not hesitate to contact us.

Yours sincerely,