CHAPTER I

INTRODUCTION

Automated Canteen Ordering System is a software solution designed to

streamline the ordering process for canteens and food service facilities. The system

provides a website for the teachers of Rizal High School (Grade 11-12) to place orders,

view menu items, and make payments, and for canteen staff to manage orders and

update order status.

This chapter of the paper

presents the problem and its
setting. It includes
the background of the study,
the statement of the problem,
significance of the
study and scope and
delimitation of the study
This chapter of the paper
presents the problem and its
setting. It includes
1
the background of the study,
the statement of the problem,
significance of the
study and scope and
delimitation of the study
1. 1 Background of the Study

The Design and Development of an Automated Canteen Ordering System for

Teachers of Rizal High School aim to address the current manual process of ordering

food at the school's canteen. The manual process is time-consuming, inconvenient, and

prone to errors. Teachers have to physically go to the canteen, place their orders, wait

in line, and pay in cash. Moreover, during peak hours, the canteen can get crowded,

leading to longer waiting times. The proposed automated canteen ordering system

aims to improve the ordering process and provide a more convenient experience for

the teachers of Rizal High School. The system will allow teachers to place their orders

online using their mobile phones or computers. They can view the canteen menu,

select the food items they want, and specify the quantity. The canteen staff will

prepare the food, and the teachers can collect it at a designated pick-up point.

Nowadays people do not have much time to spend in the canteen just waiting for the

waiter to take their order. Many customers visit the canteen during their lunch break

and recess, so they have limited time to eat and return to their respective offices and

colleges. So, this system helps them to save time and order food whenever they want

without calling the waiter again and again. The study will involve a needs assessment of
2
the current ordering process, design and development of the automated ordering

system, and testing and evaluation of the system's effectiveness and usability. The

study's results can provide insights into the potential benefits and challenges of

implementing an automated canteen ordering system for other schools and

institutions. The automated canteen ordering system is one of the latest servicers most

fast food restaurants and canteens in the western world are adopting. With this

method, food is ordered online and delivered to the customer. So, the system designed

in this project will enable customers to go online and place orders for their food. Due to

the great increase in the awareness of the internet and the technologies associated

with it, several opportunities are coming up on the web. So many businesses and

companies now venture into their business with ease because of the internet. One such

business that the internet is an automated canteen ordering system. In today’s age of

canteens, many have chosen to focus on quick preparation and speedy delivery of

orders rather than offering a rich dining experience. Until recently, most of the delivery

orders were placed over the phone, the main advantage of this system is that it greatly

simplifies the ordering process for both the customer and the canteen. The system also

lightens the load on the canteens’ end, as the entire process of taking orders is

automated. Once an order is placed on the webpage or the app that will be designed, it

is placed into the database and then retrieved. All items in the order are displayed,

along with their corresponding options and delivery details, in a concise and easy-to-

read manner. This allows the canteen employees to quickly go through the orders as

they are placed and produce the necessary items with minimal delay and confusion.

The greatest advantage of this system is FLEXIBILITY. A manual system involves

paperwork in the form of maintaining various files and manuals. Maintaining critical

3
information in the files and manuals is full of risks and tedious process. Including a

framework showing how to apply internet technology progressively as skills and

confidence grow, the project demonstrates the routes from adapting materials to

developing an online environment. This canteen automation system enables the end

users to read and select the food from the e-menu card and order food online by just

selecting the food that the user wants to have. The results after selecting the food from

the E-menu card will directly appear on the screen nearby. The system is a combination

of android, iOS, as well as web applications.

1.2 Statement of the Problem

The main problem of this study is the long queue of teachers in the canteen,

there are so many students in school and there’s only one canteen. And also, the time

their break is only 30 minutes, they have to wait in long lines, and they have to think

about what they’re going to eat. So, 30 minutes was not enough for their break time.

With this website, they can check the menu in the morning before the class start, so

they don’t have to think during break time. And also, they can rest while waiting for

their food to deliver, they don’t have to keep standing and waste their energy waiting

in a long queue.

And as industries are fast expanding now, people are seeking more ways to

purchase products with much ease and still maintain cost-effectiveness. The manual

method of going to their local food sales outlets to purchase food is becoming obsolete

and more tasking. Food can be ordered through mobile phones and other devices, and

payment was made in cash on delivery. So, there is a need for a wide range of publicity

and enabling direct order, processing, and delivery of food through an online system.

4
For this system, there will be a system administrator who will have the right to enter

the menu with current prevailing prices. And the students can focus on their studies

without having a problem with a long queue, and also the teachers can do more of

their work.

1.3 Significant of the Study

 The Automated Canteen Ordering Systems management is a web application

that will allow users to get an automated way of ordering food easily. There is no need

for canteen employees to manually process orders, as the technology handles

everything for them in this system the customer orders their food and receives food in

the canteen without any delay. Canteen staff may obtain orders from a database in

near-real time using a desktop application created for the website. It is possible to see

all the goods in the order, as well as their related choices and delivery information, in

this application. With the prevalence of fast food and take-out in our society, many

restaurants and canteens have opted to place an emphasis on swift preparation and

order delivery rather than on offering a satisfying eating experience. Usually, the

teacher and Staff have to go to the canteen and place an order for food and after that,

they have to wait in line for a long time to receive the orders. A lot of clients come to

the canteen during their lunch or recess, so they only have a short amount of time to

eat before heading back to their workplaces or educational facilities. They can save

time by ordering meals anytime they want without having to contact the waiter many

times, thanks to this programmer. Using an e-menu card is available for end Teachers

to utilize to read and pick food, and they may order food online by choosing the items

they want. They can save time by ordering meals anytime they want without having to

5
waste so much time. This application will provide an easy way of ordering the food

required through online mode.

The following are the advantages of this application:

 The automated canteen ordering system can help in saving time for the Teachers

since they do not have to wait in queues to get the food.

 The interface will be user-friendly and easy to use by any user.

 The user can order food from anywhere and at any time without any difficulty.

 The details of the orders placed by a customer got easily through the use of this

Website.

 Developed using the latest web apps and frameworks programming protocols for

minimum server loads and ultra-fast loading and processing.

1.4 Scope and Delimitation

This research focuses on the Design and Development of an Automated

Canteen Ordering System for Teachers of Rizal High School. The study covers the online

ordering and reservation process of Foods without hassle. People are now busy visiting

stores and shops. This research will provide service to make customers shop

conveniently at their own time anytime, anywhere. Customers can choose from a wide

variety of items. The item details and, availability of the items is posted on the menu.

Customers can purchase right away by online banking debit or money transfer to

secure their orders and deliver the items in 1-2 days. Customers can also check the

status of their orders and delivery by visiting the website and logging in to their

accounts. This Study limits the Information or data gathered and collected that will be

conducted to 100 Teachers and Staff in Rizal High School, Municipality of Pasig City,

6
who will represent the population. Each of the respondents will be given the same

questionnaires to answer. The results of this research will be applicable only to the

respondents of this research. The main source of data will be the questionnaire, which

is prepared by the researchers.

CHAPTER II

Review of Related Literature and Studies

To intensify the knowledge and clarity of the perception of the problems, a

number of books and periodicals were read to gather insights that were used by the

researcher in conceptualizing this study. Those which have been found relevant are

hereby presented.

2.1 Review of Local Literature

This chapter discusses the different approaches for automating the ordering

processes of restaurants. After that, it explains the web application development tools

and technologies used in this project. This will also examine the previous literature in

detail and will see how and what sort of research work has already been done on food

ordering systems.

The term, computerized restaurant system, which is utilized throughout this

project could be obscure to the reader. The general concept for this term is an

integrated IT system that supervises, manages, and facilitates the planning operations

in a restaurant. It is not odd that such a system is often associated with a point-of-sale

(POS) system, a terminal that is used to process sales transactions – for example when

the meal bill is paid. this was derived from a simple electronic cash drawer that was

7
utilized to collect payments, then it evolved into the basic POS system to the assist

order phase and payment process. During the 1990s, much investment in IT

development focused on integrating POS with back-office systems such as accounting

and payroll systems [1].

Based on the research that has been done by L Warlina and S M Noersidik, the

effectiveness of web-based food ordering systems to solve the queue problem of

ordering food is still in doubt, but the enthusiasm of customers and employees for the

existence of web-based food ordering systems is vast. The hope of a web-based food

ordering system can help customers to place orders and assist employees to manage

food orders. Web-based ordering application is handy for customers ordering food

without having to queue up. A food ordering system can help customers to place

orders and assist employees to manage food orders. (L Warlina and S M Noersidik

2018)

Electronic Menu Card for Restaurants. This ordering system overcomes the

drawback of traditional paper-based order systems, it changes everything from paper-

based to computerized. First of all, the system will be programmed with the food

available from the respective restaurant and displayed on touchscreen devices that

have been set up at each of the tables within the restaurant. In addition, the

touchscreen device will have a very attractive Graphic User Interface (GUI) that displays

the food menu for customer to make their choices and enable a customer to place an

order by touching the particular food image that displays on the device screen. Next,

when the customer placed an order, the food order will be sent to the kitchen and the

chef can prepare the food. This system eliminates the issue of a traditional paper-based

8
system in that the waiter has to manually deliver the order to the kitchen. Other than

that, the system provides a sub-module that enable restaurant owner to update the

food details, food price and etc. It was very convenient compared to the traditional

paper-based system because the paper-based system requires the restaurant owner to

dispose of all old food menu cards and re-print the latest food menu card to serve their

customers. The system was fully relying on the gadgets and the gadgets don’t need to

leave or vacation thus it can work efficiently 24 hours per day and 7 days per week.

Therefore, it can reduce the excess manpower needed in the restaurant business by

reducing the number of employees within the restaurant.

2.2 Review of Local Studies

Mayurkumar Patel proposed an online food order system that is fulfilling the

basic need to order food in a restaurant. His aim is to make ordering easy for both

customers and waiters. To overcome the device and operating system-centric approach

for automating restaurant operations, K et al. (2016) proposed an online web

application that can be accessed through the internet. For using this application, a

computer screen will be placed on each table of a restaurant for customers to order.

Customers can order food for takeaway and make payments through the application.

However, the idea is innovative, but a little bit weird as computers need to be installed

on every table. Sometimes it may create a complex problem rather than making a

solution. Technology advances have allowed POS systems, which previously use

multiple software packages for different operational purposes, to evolve into fully

[2].
integrated solutions that automate restaurant operations The all-in-one system,

9
including front-desk service control to back-office planning, is actually a computerized

restaurant system. Some drivers behind such evolution, are highlighted by the [3].

Following:

 network connected system allows instantaneous connection to services and

information;

 Real-time communication increasingly important to meet customer

satisfaction;

 data warehouse and data mining emerge as important tools for decision

making; and

 rapid technology changes have challenged the IT capabilities of restaurant

stakeholders.

This clearly indicated a close relationship to IT advancement, which in turn

introduced more possibilities to restaurant operations. For instance, networking

technology allows remote data access in IT systems compared to what was previously

restricted access on an embedded database previously. The restaurant industry quickly

gains benefits from the phenomenon and relies upon IT solutions to remain

competitive in the industry.

The advancement and innovation of technology help people to manage their

tasks easily and efficiently. Many other industry areas have used management systems

to assist their business growth for a long time ago, therefore it is also a trend that

causes the F&B industry to make use of a management system for their business.

10
2.3 Review of Foreign Literature

The computerized canteen ordering system has received a lot of attention.

Previous studies and products on the subject of automated ordering systems for

canteens are shown in this section.

11
The project sets o to develop an online ordering system for a restaurant.

Many industries now quickly adopting technologies. The restaurant industry also

embraces different types of technologies which make daily processes easier and faster.

But the adoption of technology in the restaurant industry is slower compared to other

industries (Saeed et al., 2016). Restaurants can use technology in different ways. One of

them is to build an online presence through a web application which may also help in

online ordering. Because the use of internet-based ordering systems is on a rise in

today’s world. Since 2014, about 30% of customers aged between 18 and 54 have

ordered food from a restaurant’s website via their phone or tablet in the USA. On the

other hand, QSR Web found that digital restaurant ordering is growing 300% faster

than dine-in traffic (Beltis, 2016). So, the market for online food delivery now remains

as large as ever. Nevertheless, a huge section of this market is still overwhelmingly

offline.

According to Bhatnagar (Bhatnagar, 2006 the innovation of the kiosk and

computerized tabletop ordering screen will force the restaurant industry to redefine

the frequently used acronym quick service restaurant. The kiosk and the internet allow

customers to obtain information and search for recipes. Additionally, the kiosk and

internet accept orders and payments via credit and debit cards. As a result, incorrect

11
orders and long queues can be avoided, and order staff can be reassigned to other

tasks in order to focus on expediting delivery orders. On the other hand, a table-top

touchscreen order system can accept customer orders, handle additional customer

requests such as refilling drinks, summoning a waiter, and accepting payment via credit

or debit card.

Bytes, a restaurant in Canterbury, has successfully differentiated itself from

competitors by implementing online service ordering and payment concepts. Bytes'

system enables customers to place an order via touch screen, which is then routed to

the bar or kitchen. Additionally, the system offers games after a customer place an

order, and in the future, customers will have access to the internet. Ordering via touch

screen eliminates the need for a waiter. Additionally, the system maintains a database

of customer habits and preferences, generates management reports, conducts analysis,

and enables the menu to be uploaded instantly. (Brickers, 2006).

According to the study, it is possible to implement an online food ordering

system in Nigeria's fast-food restaurants and canteens. This is because the system can

increase workplace efficiency, restaurant sales, and order accuracy. As a result, it is

worthwhile to invest in the system, as this can reduce the time required for a return on

investment.

Additionally, the system should be backed up by the taste and services of the food's

origin to ensure customer loyalty and satisfaction. However, the widespread adoption

of automated canteen ordering systems may result in an influx of labor as wait staff is

eliminated in the restaurant industry. While the system is critical to implement, there is

12
still some risk associated with other factors such as direct interaction and restaurant

design concepts that must be considered in order to ensure the system's success.

Gan (Gan, 2002) proposed to develop an online fast-food restaurant ordering

system that allows customers to place orders anytime at any place. The system helps to

manage orders from customers as well as advertise promotions. It allows kitchen staff

to view ordering information, management to manage fast food raw materials, and

staff to search customer delivery and profile information. This system helps to reduce

queue issues during peak hours, speed up food preparation and increase customer

volumes. As a result, the market share of the fast-food restaurant can be boosted and

increases the return on investment for the investor.

The system assists in managing customer orders as well as advertising

promotions. It enables kitchen staff to view orders, management to manage raw

materials efficiently, and staff to search for customer delivery and profile information.

This system contributes to the reduction of queues during peak hours, the acceleration

of food preparation, and the increase in customer volume. As a result, the market share

of fast-food restaurants/canteens can be increased, which increases the investor's

return on investment. According to De Leon (De Leon, 2008), there are several

components that should be included in a well-designed, automated ordering system.

The system should be straightforward to navigate, devoid of clustering, and

simple to order. (Sharma, 2007) was created for professionals with search engine

optimization capabilities and is available 24 hours a day. Additionally, the system

should include a secure payment gateway that allows them to protect their customers'

13
credit card information, track orders, and sales history easily, and generate a

comprehensive sales report. (Sharma, 2007).

The trade of products and services through the internet and other computer

networks is known as e-commerce, or electronic commerce, according to Garrett

(1996). In e-commerce, consumers and sellers trade products and services using

computer networks. Aspects of electronic commerce also include the transmission of

business data across communication networks, the management of business

connections, and the execution of commercial transactions. It includes interactions

between companies and their consumers, as well as between businesses and their

customers (business-customer).

In contrast to the dominance of B2B e-commerce in the present market, customer-

oriented e-commerce accounts for less than 10 percent of total volume, despite the

fact that they are all increasing rapidly (Vladimir, 1998). E-commerce benefits

consumers. They may compare prices and make purchases from the comfort of their

own homes or workplaces 24 hours a day, seven days a week.

For sellers, e-commerce offers a way to cut costs and expand their markets.

They do not need to build staff or maintain a store or print and distribute mail-order

catalogs. Because they sell over the global internet, sellers have the potential to market

their products or services globally and are not limited by the physical location of a

store.

A. History of Automated Canteen ordering system

1. Pizza Hut was the first restaurant to accept online orders in 1994. In the United

States, 40% of individuals have ordered food online at least once,

14
 demonstrating the growth of the online meal-ordering sector. Meals made by

establishments and by people are both available on the online food ordering

market. There is also the option of having groceries delivered or picked up at

the convenience of your home.

2. The first online meal-ordering business, Worldwide Waiter (now known as

waiter.com), was created in 1995. The service, which began in northern

California, has now grown to include cities throughout the United States.

3. Several large pizza companies had built their own mobile apps by the end of the

2000s and were doing around 20%-30% of their business online at that time.

Food delivery start-ups have become increasingly popular as a result of the rise

of apps like uber and the sharing economy.

4. In 2010, snap finger, a restaurant ordering website, saw a 17 percent increase in

mobile food orders in a single year.

5. Ordering food over the internet has overtaken ordering by phone by 2015. From

0.15 billion yuan in 2014 to 44.25 billion yuan in 2015, China's online food

ordering and delivery sector has grown significantly. The percentage of all

restaurant transactions in the United States that were completed online in

September 2016 was 61 billion.

B. Full-Service Restaurant

The traditional food order process used in most full-service restaurants starts

when a waiter brought the guests the paper-based menu and then waits for the guests

to choose items from the menu and inform the waiter of the order items. The process

typically required the guests to be seated in the restaurant and a waiter to assist with

the ordering. One of the most widely used food ordering systems is the conventional

15
paper-based system. In this system, all records are stored on paper. The main drawback

of this system is papers can get easily lost or damaged. There is also a waste of money,

time, and paper. Paper-based systems do not provide any form of dynamicity. Even a

small change requires the re-print of the entire menu card. Also, a large amount of

human effort is required, this system is not working properly because it has some

errors and from a customer’s point of view it is time-consuming.

C. Automated Food Ordering System

In order to reduce service costs and enhance customer experiences, few

restaurants have invested in the service automation system. The automation system

used to capture the food order from guests ranged in many forms but mostly

comprised of electronic conductive material. One more disadvantage of the capacitive

touch screen is it is expensive, offers less durability, and short life. The drawbacks of a

resistive touch screen include its inability to support multi-touch gestures, its poor

visibility in direct sunlight, and its less durability. The technology can be susceptible to

data noise, and it may be affected by large amounts of dirt and dust in the

environment.

D. The Existing System

All procedures are conducted manually by a waiter carrying paper and noting

down the customer's order or ordering over the counter under the non-computerized

operating system currently in use. Because of this, the waiter may offer the client food

from a different menu than what the customer intended. This might generate a lot of

embarrassment for the waiter if the client takes it personally.

16
E. Problems of Existing System

Because of the manual menu, it is extremely difficult to satisfy the wants and needs of

the customers.

The majority of the issues are as follows:     

1. Customers' orders are taken incorrectly, and mistakes are made.

2. Customers' purchase orders which are a time-consuming process. It is

impossible to deliver goods on time as a result of this.

3. It results in a lack of communication between customers and employees.

4. The system's record-keeping is inadequate. As a result, there have been reports

of vital records being lost in the past. Furthermore, preventing unauthorized

access to the system file system is a problem with a muddled solution.

5. Unnecessary time is spent passing information up the of command.

6. Management occasionally requests a copy of the customer's order form, which

can take a long time to obtain.

7. It reduces the flow of production

8. Wasting time to fall-inline and wait to address your order.

2.4 Review of Foreign Studies

According to Monik Shah, Shalin Shah, Mohd Danish Shaikh & Kaustubh Tiwari

in today’s age of fast food and take-out, many canteens have chosen to focus on quick

preparation and speedy delivery of orders rather than offering a rich dining experience.

Until very recently, all of these delivery orders were placed to the waiters or over the

phone, but there are many disadvantages to this system, including the inconvenience

of the customer needing to have a physical copy of the menu, lack of a visual

17
confirmation that the order was placed correctly, and the necessity for the canteen to

have an employee answering the phone and taking orders. What, we propose is a

Canteen Automation System, which is a technique of ordering foods online applicable

in any food delivery industry. The main advantage of this system is that it greatly

simplifies the ordering process for both the customer and the canteen. When the

customer visits the ordering webpage, they are presented with an interactive and up-

to-date menu, complete with all available options and dynamically adjusting prices

based on the selected options. After making a selection, the item is then added to their

order, which the customer can review the details of at any time before checking out.

This system also greatly lightens the load on the canteen’s end, as the entire process of

taking orders is automated. Once an order is placed on the webpage, it is entered into

the database and then retrieved, in pretty much real-time, by a desktop application on

the canteen’s end. Within this application, all items in the order are displayed, along

with their corresponding options and delivery details, in a concise and easy-to-read

manner. This allows canteen employees to quickly go through the orders as they are

placed and produce the necessary items with minimal delay and confusion. Monik

Shah, Shalin Shah, Mohd Danish Shaikh & Kaustubh Tiwari (Vol.5 Issue:1 2018) Canteen

Automation System. International Research Journal of Engineering and Technology

(IRJET)

The development of the economy and information technology in foreign

countries occurs very rapidly. This of course affects the efficiency of technology

utilization and people's lifestyles which tend to be consumptive. The tenants began to

improve and provide the best facilities for the convenience of the crowds of customers.

One place that is always brimming with customers is a place to eat, such as a food court

18
or canteen. A canteen is a room or place in a building used by customers for eating or

drinking. The canteen is always crowded during lunchtime. The crowds of customers

coming makes it difficult for tenants to serve customers because, at the same time,

they must serve both customers who want to place an order and also customers who

want to pay for the order. Furthermore, there are customers who prefer cashless

payments and this makes it difficult for tenants to maintain the quality of orders,

leading to declining in the quality-of-service Tenants’ difficulty in serving customers will

certainly lead to missed orders and errors in calculating transactions. Another issue

caused by manual or conventional payment and ordering systems is a long queue which

results in losses for both tenants and Costumers. (Kim, Moreo, and Yeh 2005).

2.5 Existing Canteen

All procedures are conducted manually by the Staff asking what are the
teacher’s order or ordering over the counter under the non-computerized operating
system currently in use. Because of this, the Canteen Staff may offer the client food
from a different menu than what the customer intended.

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2.6 Flow Chart
The Automated Canteen management system design is the most significant
and efficient part of software development. Designing framework applications that
satisfy the needs of most teachers is exceedingly waiting to accommodate the canteen
staff.

The following diagram.

20
(Fig.1) shows the workflow of the Automated canteen management system project.

2.7 Definition of Terms

Automated Ordering System – This allows the user to directly order their food online

without going through the trouble of calling the waiter repeatedly.

Capacitive touch screen - A capacitive touchscreen is a control display that uses the

conductive touch of a human finger or a specialized input device for input and control.

Computerized Restaurant System – A restaurant computer system is really a POS

system a combination of a cash register, inventory management system, reporting &

analytics tool, and employee management platform.

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Database – An organized collection of structured information, or data, typically stored

electronically in a computer system.

Data mining - Data mining is the process of analyzing dense volumes of data to find

patterns, discover trends, and gain insight into how that data can be used.

Data warehouse – A data warehouse, also known as an enterprise data warehouse, is a

system used for reporting and data analysis and is considered a core component of

business intelligence. DWs are central repositories of integrated data from one or more

disparate sources.

E-commerce – Electronic commerce is the activity of electronically buying or selling

products on online services or over the Internet.

Electronic menu cards – The most convenient way for customers to select and order

their favorite items. The electronic menu card is placed on the table or integrated into

the table. No need to use one's own smartphone or outdated paper menus.

Enthusiasm – refers to intense enjoyment, interest, or approval expressed by a person.

The term is related to playfulness, inventiveness, optimism, and high energy.

Graphic User Interface – Graphical user interface, is a form of user interface that allows

users to interact with electronic devices through graphical icons and an audio indicator

such as primary notation, instead of text-based UIs, typed command labels, or text

navigation.

Gcash - is an internationally-acclaimed micropayment service that transforms the

mobile phone into a virtual wallet for secure, fast, and convenient money transfers.

22
Gcash can be used to buy prepaid loads, pay bills, send money, make donations, shop

online, and even purchase goods without the need for any cash.

International Research Journal of Engineering and Technology (IRJET)- International

Research Journal of Engineering and Technology (IRJET) is a peer-reviewed open-access

high Impact Factor, Multidisciplinary journal in English for the enhancement of research

in various disciplines of Engineering, Science, and Technology.

Kiosk – A small structure in a public area used for providing information or displaying

advertisements, often incorporating interactive display screens or screens.

Operating System-centric – A program that, after being initially loaded into the

computer by a boot program, manages all of the other application programs in a

computer. The application programs make use of the operating system by making

requests for services through a defined application program interface (API).

POS System – Point-of-sale system used to refer to the cash register at a store. Today,

modern POS systems are entirely digital, which means you can check out a customer

wherever you are.

Remote Data Access - Remote access is the ability of users to access a device or a

network from any location. With that access, users can manage files and data that are

stored on a remote device, allowing for continued collaboration and productivity from

anywhere.

Uber - Uber is a technology platform that connects drivers and riders. As a driver, you

use your vehicle to pick up riders and drive them to preferred destinations. Drivers earn

23
money based on trips completed using the Uber app. Learn more about driving with

Uber.

CHAPTER III

Research Methodology

In this chapter, the research methodology used in the study is described.

The geographical area where the study was conducted, the study design, and

the population and sample are described. The instrument used to collect the

data, including methods implemented to maintain the validity and reliability of the

instrument, are described in this study.

3.1 Research Design

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 Descriptive research aims to accurately and systematically describe a

population, situation, or phenomenon. It can answer what, when, where, when,

and how questions, but not why questions. To determine cause and effect,

experimental research is required. A descriptive research design can use a wide

variety of quantitative methods to investigate one or more variables. The

Researcher conducted a survey in the Rizal High School For the teachers of

senior high. Descriptive design was used to analyze the role and impact of the

Automated Canteen Ordering System.

3.2 Respondents of the Research

The Respondents of this Research are the teachers of Rizal High school

The total number of respondents is eighty (80). The respondents are fitted to

take the survey questionnaire this is all about the Automated Canteen Ordering

System probability sample whereas the respondent is selected based on the

characteristics of the population and the objective of the study.

3.3 Research Instrumentation

In this research, the researchers will be using a questionnaire. The

questionnaire is a set of orderly arranged questions carefully prepared to answer

by a group of people designed to collect facts and information. The first part of

the questionnaire is about using handout questionnaires given to the

respondent. The second part is the questions to be answered by the

respondent. Researchers used Ordinal Scale Method in the survey

questionnaires to specify the level of agreement of the respondents to the

statement.

25
3.4 Source of Data

The researcher conducted a Survey questionnaire to the Teachers of

Rizal High School to get accurate data.

Name (Optional):________________________
Question:
1. Are you using an Online Food Ordering System like Grab or Food Panda?
 Yes  Sometimes
 No  Others
2. Do you prefer a Traditional Canteen Ordering System?
 Yes  Sometimes
 No  Others

3. Do you like to Experience an Automated Canteen Ordering System at your

School?
 Yes  Sometimes
 No  Others

4. Do you think using an Automated Ordering System is much more helpful

than Traditional Ordering System?
 Yes  Sometimes
 No  Others
5. Does using an Automated Ordering System will have advantages for both
producers and consumers?
 Yes  Sometimes
 No  Others

6. Does this Ordering system reduce the queue time when ordering
compared to the traditional ordering system?

 Yes  Sometimes
 No  Others

7. Do you think it’s more convenient to use an Automated canteen Ordering

system than a traditional one?
 Yes  Sometimes
 No  Others
8. Does the Automated canteen Ordering System must be more reliable to
use than the manual Canteen system?

 Yes  Sometimes
 No  Others

26
9. Do you think Automated Canteen Ordering System It’s most helpful to you
to use on a daily basis?

 Yes  Sometimes
 No  Others

10. Would you like to recommend Automated Canteen Ordering System to

others?

 Yes  Sometimes
 No  Others

27
 BIBLIOGRAPHY
Chapter 2

Review of Local Literature:

[1] D. Ansel and C. Dyer, "A Framework for Restaurant Information Technology," Cornell Hotel
and Restaurant Administration Quarterly, vol. 40, pp. 74-84, June 1, 1999, 1999.

Designing Web-based Food Ordering Information System in a Restaurant

L Warlina and S M Noersidik
IOP Conference Series: Materials Science and Engineering, ISSN: 17578981, eISSN:
1757899X, Volume: 407, Published: 26 September 2018 IOP Publishing. Article

Review of Local Studies

Patel, Mayurkumar, "Online Food Order System for Restaurants" (2015). Technical
Library. 219.
https://scholarworks.gvsu.edu/cistechlib/219
K, S. R. et bv nal. (2016) ‘An Online Food Court Ordering System’, Journal of
Information Technology & Software Engineering, 6(4), pp. 1–3. doi: 10.4172/2165-
7866.1000183.
[2] C. R. Oronsky and P. K. Chathoth, "An exploratory study examining information
technology adoption and implementation in full-service restaurant firms," International
Journal of Hospitality Management, vol. 26, pp. 941-956, 2007.
[3] M. D. Olsen and D. J. Connolly, "Experience-based Travel How Technology Is
Changing the Hospitality Industry," Cornell Hotel and Restaurant Administration
Quarterly, vol. 41, pp. 30-40, 2000.
Review of Foreign Literature
Saeed, H. et al. (2016) ‘Near-field communication sensors and cloud-based smart
restaurant management system’, in 2016 IEEE 3rd World Forum on Internet of
Things (WF-IoT). 2016 IEEE 3rd World Forum on Internet of Things (WF-IoT), pp.
686–691. doi: 10.1109/WF-IoT.2016.7845440.

Beltis, A. J. (2016) 9 Advantages of an Online Food Ordering System. Available at:

https://pos.toasttab.com/blog/online-food-ordering-system (Accessed: 7 July 2017).

Bhatnagar, P. (2006, march 28). Dining Trends: self-service=Quick-service.

Brickers, J. (2006, July 24). Is Fast Casual Self-Service at the Tripping Point?

Gan, C.C. (2002). Online Fast-Food Restaurant Ordering Systems.

28
De Leon, E. (2008, August 23). Best Online Food Ordering System. Restaurant Checklist.
Sharma, I. (2007, June 22). How Online Food Ordering System helps you run more
efficiently.
Garrett, S.G.E., Skevington, P.J. An Introduction to Electronic Commerce. BT Technology
Journal 17, 11–16 (1999). https://doi.org/10.1023/A:1009612000420
Vladimir, Z. (1996). Electronic Commerce: structure and issues. International Journal of
Electronic Commerce Research, VOL.1 (1), PP 3-23.
Review of Foreign Literature
(1) Monik Shah, Shalin Shah, Mohd Danish Shaikh, Kaustubh Tiwari, “Canteen
Automation System”, “International Research Journal of Engineering and Technology”,
(Volume 4, Issue 2 2018)
Kim, Yen-soon, Patrick J Moreo, and Ronnie J M Yeh. 2005. “Journal of Foodservice Business
Customers’ Satisfaction Factors Regarding University Food Court Service.” Journal of Foodservice
Business Research 7:4 (November 2014): 97–110. https://doi.org/10.1300/J369v07n04.

29
 CURRICULUM VITAE

Profile: Name: Janus Ricardo Santos

Student No.: 20193669

Address: 667 Dao st. San Jose, Rodriguez (Montalban), Rizal

Email: jrcsantos1199@gmail.com

Date of Birth: November 11, 1999

Nationality: Filipino

Marital Status: Single

Gender: Male

Educational Background:
Tertiary
Present
ICCT College
Senior High
Asian Institute of Computer Studies
Junior High
Tagumpay National High School
Elementary
Little Guardian Learning Center

Training Courses Attended:

30
 CURRICULUM VITAE

Profile: Name: Bryan Mark C. Flores

Student No.: CA202000290

Address: Area - 6, Brgy. Botocan Q.C

Email: floresbryanmark10@gmail.com

Date of Birth: Birthdate: October 10, 2001

Nationality: Filipino

Marital Status: Single

Gender: Male

Educational Background:
Tertiary
Present
ICCT College
Senior High

ABE International College

Junior High

Quirino High School

Elementary

Quirino Elementary School

Training Courses Attended:

31
 CURRICULUM VITAE

Profile: Name: RHEA MAE N. ESPOCIA

Student No.: CA202003043

Address: BLK 22 Creekside Exodus Floodway Sta. ana taytay Rizal.

Email: Rheamaenoriosteespocia@gmail.com

Date of Birth: July 20, 2001

Nationality: Filipino

Marital Status: Single

Gender: Female

Educational Background:
Tertiary
Present
ICCT College
Senior High
ICCT COLLEGES
Junior High
BAGOLATAO HIGH SCHOOL
Elementary
BAGOLATAO ELEMENTARY SCHOOL

Training Courses Attended:

32
 CURRICULUM VITAE

Profile: Name: Jennevie D. Balisi

Student No.: CA202001362

Address: DSAA Maybunga Pasig city

Email: Jennevieb74@gmail.com

Date of Birth: September 15, 2000

Nationality: Filipino

Marital Status: Single

Gender: Female

Educational Background:
Tertiary
Present
ICCT College
Senior High
Rizal High School
Junior High
Rizal High School
Elementary
Sta. Maria Isabela Poblacion 1

Training Courses Attended:

NCII

33
 CURRICULUM VITAE

Profile: Name: John Supatan

Student No.: 20142892

Address: ME T. CONCEPCION MARULAS VALENZUELA CITY 1441

Email: JHONSUPATAN0077@GMAIL.COM

Date of Birth: September 7 1996

Nationality: Filipino

Marital Status: Single

Gender: Male

Educational Background:
Tertiary
Present
ICCT College
Senior High

Junior High
DAVID M. PUZON MEMORIAL NATIONAL HIGH SCHOOL
Elementary
CURVA ELEMENTARY SCHOOL

Training Courses Attended:

34