Professional Documents
Culture Documents
Select one:
a. Extrinsic
b. Intrinsic
According to Deming, people do better work when they have intrinsic motivation.
Which of the following is not an element of Deming’s System of Profound Knowledge (SOPK)?
Select one:
a. Knowledge of Variation
b. Psychology
c. None of the above.
All of the following are elements of Deming's System of Profound Knowledge (SOPK):
Knowledge of Variation
Theory of Knowledge
Theory of Systems
Psychology
Which of the following is not one of the explicit recommendations of the Institute of Medicine as
discussed in class?
Select one:
a. Patient Centeredness
b. Efficiency
c. Low cost
The current state map in Value Stream Mapping should be mostly drawn by referring to past
documents.
Select one:
a. True
b. False
The current state map in Value Stream Mapping (VSM) should be drawn by directly observing
the current state of the process. While past documents may be useful in understanding the
process history and identifying potential improvement areas, the VSM should be based on direct
observation and data gathering to accurately reflect the current state of the process. This helps
to identify waste, inefficiencies, and opportunities for improvement in the current process.
According to Deming’s Chain Reaction, which of the following statements is not necessarily
true?
Select one:
a. Better quality costs money
b. The purpose of an organization is to create jobs and more jobs
c. Better quality helps a company grow its business
d. None of the above
The term Lean was first found in the literature in the ______________
Select one:
a. 1980s
b. 1930s
c. 2000s
Drawing extra blood samples, in case we may need to perform more tests, is closest to which
kind of waste?
Select one:
a. Waste of Defects
b. Waste of Motion
c. None of the above
External customers are always only those who pay for the product or service
Select one:
a. True
b. False
Deming’s 8th Point states “Drive out fear.” The fear he refers to is due the _________
Select one:
a. Fear of failure
b. Fear of poor quality
c. None of the above
it is not specifically referring to fear of failure or fear of poor quality. Instead, it is a more general
call to eliminate fear and anxiety from the workplace and to create an environment where
employees feel safe to speak up, ask questions, and share ideas without fear of retribution or
negative consequences.
One of the more common methods a lot of companies use for cost reduction is
_________________
Select one:
a. Reduction of waste in processes
b. Headcount reduction
c. None of the above
Value is one of the five elements of Lean. In healthcare it refers to the cost that a patient has to
pay for treatment.
Select one:
a. True
b. False
It refers to providing the highest quality care to patients with the minimum amount of waste and
resources, rather than the cost that a patient has to pay for treatment.
One of the reasons why Deming succeeded in getting the Japanese to follow his advice was
_______________
Select one:
a. He insisted on commitment from top management
b. He used sophisticated statistical methods
c. None of the above
According to the Kano model, if we provide Basic Quality attributes, customers will be satisfied
Select one:
a. True
b. False
According to the Kano model, providing Basic Quality attributes will not necessarily lead to
customer satisfaction, as these attributes are expected and taken for granted by customers. The
Kano model categorizes product or service attributes into three categories: Basic Quality,
Performance, and Excitement.