L E S S ON 2

LOCAL AND GLOBAL

COMMUNICATION IN

MULTICULTURAL

SETTINGS
ALING - AVILA

BSN 1 - B
 T OP I C 1

COMMUNICATION

STYLES IN VARIOUS

MULTICULTURAL

CONTEXTS
Learning Objectives:

1. Describe the styles in

communication

considering various

multicultural settings.
 WHAT IS

COMMUNICATION

STYLE?
Communication Style

Refer to the choices people make and

the strategies or tools they use in the

process of communication.
A style sometimes depend on the

demands of the communicative

situation, as well as on the needs and

requirements of the target recipeints

of the information.
 BENEFITS OF UNDERSTANDING

COMMUNICATION STYLE

Improves your
Helps you interpret

interaction with
others' behaviour
others Influences your

Helps others
success
interpret your

behaviour
 DIMENSIONS OF STYLE

A S S E R T I V E N E S S L E V E L EMOTIVENESS LEVEL
People who tend to
ow

People who u sually sh

s a nd

tell or instruct others their r ea l f e e ling

f ac ial

to do and emo tion s t hr o u g h

what , t on e o f

io n s
sometimes even how expr e ss
to do it. voice, or language use.

THE COMMUNICATION STYLE MATRIX

DIRECT COMMUNICATORS

Low expressiveness +
High Assertiveness
Verbal: Direct Speech
Paraverbal: Loud Tones DIRECT
Body language: Firm

handshake
Personal Space: Keeps

physical distance
Strength: Presents

position stongly
SPIRITED COMMUNICATORS
High expressiveness +
High Assertiveness
Verbal: Persuade
Paraverbal: Lots of

Voice Inflection SPIRITED

Body language:

Enthusiastic handshake
Personal Space:

Cluttered Workspace
Strength: Good on

telling stories
CONSIDERATE COMMUNICATORS

High expressiveness +
low Assertiveness
Verbal: Support language
Paraverbal: Soft tones
considerate
Body language: Gentle

Handshake
Personal Space: Carries

sentimental items
Strength: Listens Well
SYSTEMATIC COMMUNICATORS
Low expressiveness +
low Assertiveness
Verbal: Precise language
Paraverbal: Even Delivery
SYSTEMATIC
Body language: Avoids

Touching
Personal Space: Tidy

Desktop
Strength: Seeks

Information
What do you
DIRECT
think your

predominant

SPIRITED
CONSIDERATE

style is?
SYSTEMATIC
STYLE TROUBLE
SPOTS
Style
DIRECT IS A POOR LISTENER

Trouble

Spots SPIRATED TENDS TO EXAGGERATE

TELLS OTHERS WHAT

CONSIDERATE
THEY WANT TO HEAR

FOCUSES TOO MUCH ON

SYSTEMATIC
DETAILS
So how do we get along

with those different

styles?
DIAMETRICALLY OPPOSED STYLES
DIAMETRICALLY OPPOSED STYLES
What is their
style?
 There is no right or

Add
wrong style. a
We need all four

Communication

types.
The best teams are

Styles in teams ones that have

similar

representation from

all four styles.

Success when we

flex!!
 Add a
How do the four styles

get to "B"?

DIRECT
SPIRITED
SYSTEMATIC
CONSIDERATE
Style Flexing
How can I Speed read

others' style?

DIRECT SPIRITED CONSIDRATE SYSTEMATIC

Doesn't offer

TALKING Gets to the point Tell good stories Practice

opinions.

Doesn't her
Sympathetic

LISTENING Poor Listener Seeks Facts

details Listener

HANDSHAKE Firm Enthusiastic Gentle Brief

PERSONAL
Maintains

Likes to be close Likes hugging Avoids Touching

SPACE Distance
How can I Speed read

others' style?

DIRECT SPIRITED CONSIDRATE SYSTEMATIC

Movement Bold Quick Slow Controlled

Workspace Suggest Power Cluttered Displays Photos Tidy

REMEMBER!!!
 TIPS FOR PEOPLE WITH A SPIRITED
COMMUNICATION STYLE
Respect decisions and agenda that have been agreed upon, as well as time
1.
limits during meetings or any communicative situation.
Try to limit your sharing of personal anecdotes that may take the
2.
discussion off-topic.
Make sure you are allowing others to contribute their ideas and suggestions
3. – and that you are genuinely listening to them.
Be certain that any request you make is clear and that you convey the
4. reason for such request.

5. Communicate your appreciation for others’ work and input.

TIPS FOR PEOPLE WITH A CONSIDERATE COMMUNICATION STYLE

Recognize that other people’s opinions about a topic are separate from their opinions
1 about you.

2 Realize that not everyone is comfortable discussing personal topics with colleagues.

3 Allow others to open personal matters before asking questions of that nature.

4 Respect your own opinion as you respect that of others’.

Recognize that you don’t have to be friends with everyone, but you should treat
5 others – and be treated – professionally.
TIPS FOR PEOPLE WITH A DIRECT
COMMUNICATION STYLE
1 Make an effort to listen carefully to others. Avoid interrupting

2 Allow time for ‘chatting’ at the beginning of a meeting

Recognize that others may also feel the need to express

3
themselves

Recognize that brainstorming can be effective and is not a waste

4
of time.

Take some time to show your appreciation for others’

5
contributions.
TIPS FOR PEOPLE Recognize that for good working relationships,
WITH A 1 consideration for others’ feelings is
important.
SYSTEMATIC
COMMUNICATION Learn to ask qualifying questions that will
2
STYLE help you get the information you need.

Make sure you understand the background of the

3 discussion or scope of the conversation so no
time is wasted.

Politely ask other questions about themselves

4
if you want to build rapport.

If you need to ask for more time to know,

5 analyze or discuss something, explain the
benefit of the information you need to know.