TS.

Lê Hồng Linh
T: 0903 97 85 52

E: lehonglinh.ftu@gmail.com
E: linh.lh@huflit.edu.vn
TTTM- ENQUIRES- NOTES
SAMPLE

1.

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PARTS OF ENQUIRIES

I. OPENING:
II. ASKING FOR CATALOGUES, PRICE LIST, PATTERNS,
PROSPECTUSES
III. INDICATING THE MARKET DEMAND
IV. SUGGESTING TERMS AND CONDITIONS
V. CLOSING

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PARTS OF ENQUIRIES

1.1. Introducing to your supplier what sort of firm you are.

1.2. Mentioning how you can obtain your potential supplier’s name.
2. Asking for information (catalogues, pricelists, prospectus, samples,
patterns …)
3. Indicating state of markets.
4. Suggesting terms, methods of payment, discounts.
5. Hoping for an early offer/ quotation/ reply.

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PARTS OF ENQUIRIES

A. Opening
1. Tell your supplier what sort of organization you are
1. We are a….
2. We are one of the top/ leading… specializing in ….
3. We are ….. based in…..
4. We are … specializing…. based in …

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PARTS OF ENQUIRIES

A. Opening
1. Tell your supplier what sort of organization you are
1) We are a co-operative wholesale society based in Zurich.
2) Our company is a subsidiary of Universal Business Machines and we
specialize in ...
3) We are one of the main producers of industrial chemicals in Germany,
and we are interested in ...
4) How did you hear about the company you are contacting? It might be
useful to point out that you know their associates, or that they were
recommended to you by a consulate or trade association.

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PARTS OF ENQUIRIES

A. Opening
1. Tell your supplier why you know the supplier
1.We are given your name by…
2. You are introduced to us by…
3. We have got your name and address from….
4. We are impressed by…
5. We are attracted

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PARTS OF ENQUIRIES

A. Opening
1. Tell your supplier why you know the supplier
1) We were given your name by the Hoteliers' Association in Paris.
2) You were recommended to us by Mr John King, of Laws Om & Davies,
Merchant Barkers.
3) We were advised by Spett. Marco Gennovisa of Milan that you are
interested in supplying ...
4) We were impressed by the selection of gardening tools displayed on
your stand at this year's Hamburg Gardening Exhibition.
5) Our associates in the packaging industry speak highly of your Zeta
packing machines, and we would like to have more information about
them. Could you send us ...

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PARTS OF ENQUIRIES

2. Asking for catalogues, price lists, etc.

1) Could/ would you send us
2) We highly appreciate it if you could do ….

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PARTS OF ENQUIRIES

2. Asking for catalogues, price lists, etc.

1) Could you please send your current catalogue and pricelist for
exhibition stands? We are particularly interested in stands suitable for
displaying furniture.
2) Please send us any information you can supply, marking the letter 'For
the Attention of Professor Kazuhiro; Tokyo General Hospital,Kinuta-
Setagayaku, Tokyo, Japan
3) I am planning to come and study in London next autumn and would be
grateful if you could send me a prospectus and details of your fees. I am
particularly interested in courses in computing.
4) Please would you send me an up-to-date price list for your building
materials.

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PARTS OF ENQUIRIES

3. Asking for details

1) I am replying to your advertisement in the June edition of Tailor and
Cutter. I would like to know more about the steam presses which you
are offering at cost price.
2) I will be attending the auction to be held at Turner House on 16
February, and am particularly interested in the job lot listed as Item No.
351.
3) Could you please give me more information about course BL 362, which
appears in the language-learning section of your summer prospectus?
4) I would appreciate more details about the 'University Communications
System' which you are currently advertising on your website

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PARTS OF ENQUIRIES

4. Asking for samples, patterns, and demonstrations

1) When replying, could you please enclose a pattern card?
2) We would also appreciate it if you could send some samples of the
material so that we can examine the texture and quality.
3) Before selling toys we prefer to test them for safety. Could you therefore
send us at least two examples of the 'Sprite' range?
4) I would like to discuss the problem of maintenance before deciding
which model to install in my factory. Therefore I would be grateful if
you could arrange for one of your representatives to call on me within
the next two weeks.
5) Where can I see a demonstration of this system?

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PARTS OF ENQUIRIES

III. INDICATING THE MARKET DEMAND

1. We have a great demand/ market for …
2. There is a great/ brisk demand/ market for ….
3. I am very interested in .....

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PARTS OF ENQUIRIES

V. SUGGESTING TERMS AND CONDITIONS

1. We often deal on……….. basis
2. Please quote … prices
3. Please contact us on.....

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PARTS OF ENQUIRIES

5. Suggesting terms, methods of payment, and discounts

1) We usually deal on a 30% trade discount basis with an additional
quantity discount for orders over 1,000 units.
2) As a rule, our suppliers allow us to settle by monthly statement and we
can offer you the references if necessary.
3) We would also like to point out that we usually settle our accounts on a
D/A basis with payment by 30-day bill of exchange.
4) Could you let us know if you allow cash discounts?
5) As we intend to place a substantial order, we would like to know what
quantity discounts you allow.

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PARTS OF ENQUIRIES

6. Asking for goods on approval, or on sale or return

1) The leaflet advertising your latest hobby magazines interested us, and
we would like to stock a selection of them. However, we would only
consider placing an order if it was on the usual basis of sale or return.
If this is acceptable, we will send you a firm order.
2) In the catalogue we received from you last week, we saw that you are
introducing a new line in synthetic furs. While we appreciate that
increasing pressure from wildlife protection societies is reducing the
demand for real furs, we are not sure how our customers would react to
synthetic alternatives. However, we would like to try a selection of
designs. Would it be possible foryou to supply us with a range on an
approval basis to see if we can encourage a demand? Three months
would probably be enough to establish a market if there is one.
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PARTS OF ENQUIRIES

V. CLOSING
1. We look forward to receiving ….
2. We hope to receive ….
3. We hope that ….

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PARTS OF ENQUIRIES

7. Closing
1) We hope to hear from you in the near future.
2) We would be grateful for an early reply.
3) Finally, we would like to point out that delivery before Christmas is
essential, and hope that you can offer us that guarantee. If you can
agree to the concessions we have asked for, we will place a substantial
order.
4) Prompt delivery would be necessary as we have a rapid turnover. We
would therefore need your assurance that you could meet all delivery
dates.

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PARTS OF ENQUIRIES

7. Closing
5) If the product is satisfactory, we will place further orders with you in
the future.
6) If the prices quoted are competitive and the quality up to standard, we
will order on a regular basis.
7) Provided you can offer favourable quotations and guarantee delivery
within four weeks from receipt of order, we will place regular orders
with you.

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• SAMPLES
1. Enquiry in response to an advertisement
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• SAMPLES
1. Enquiry in response to an advertisement
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• SAMPLES
1. Enquiry in response to an advertisement
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• SAMPLES
1. Enquiry in response to an advertisement
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• SAMPLES
1. Enquiry in response to an advertisement
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THANKS!

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