Professional Documents
Culture Documents
1. Warm-up
Guessing the following terms or expressions
1 Untsidco
2 Pstirleci
3 ptneaym
4 relrtaie
5 ilbl of Egenaxch
6 sbet ripce
Enquiries
1. Warm-up
Guess the following terms or expression
1 Untsidco
2 osst ricpe
3 ptneaym
4 relrtaie
5 ilbl of Egenaxch
6 sbet ripce
Enquiries and Replies
1. Warm-up
Guess the following terms or expressions
5 ortepx oguetolca
6 isbrk emadnd
7 itibrsh mbeassy
8 iniualumm stfiting
9 ailsdet of tadre iscdount
10 oafnshi gnsdsie
Enquiries and Replies
11. pomprt eliverides
12. onsablecider dandem for cleitsar
13. Qotedu icepr
14. htgsi aftdr
15. Qittyuan doutnisc
16. Csha cnuotdis
17. cpetitiveom ecipr
Enquiries
1. Warm-up (Guessing skill)
1. Mepaynt no ivdeeryl
2. neop ounatcc
3. poecrtussp
4. idiausbsry
5. iliafftea
6. ersheuaradqt
7. olesawhler
8. asch tisdounc
Enquiries and Replies
1. Warm-up
9. umendoctary redcit
10. asch thwi droer
11. ferdered ptneaym
12. relrtaie
13. ilbl of egenaxch
14. sbet ripce
Enquiries
Find out the terms from the definitions below.
1. A company or organization that is part of a larger one.
2. A person who buys items from a shop or company.
3. A room where companies demonstrate their products .
4. A kind of magazine giving details of the items a company sells.
5. A prediction of how much an item or service is likely to cost.
6. A written quotation for a large job such as building a factory.
7. A kind of magazine giving details about a school, college, or
university.
8. A company or person that buys and sells items only in bulk.
Enquiries
I. Definition:
A letter asks some necessary information about
the product or service you want to
buy/purchase
II. What to write?
1. Introducing to your supplier what sort of firm
you are.
2. Telling the supplier how you obtained your
potential supplier’s name.
What to write?
3. Indicating the state of the market.
4. Asking for information (catalogues,
pricelists, prospectus, samples, patterns …
5. Suggesting some terms and conditions,
methods of payment, discounts.
6. Hoping for an early offer/ quotation/ reply
What to write?
1. Opening .
Tell your supplier what sort of
organization you are
• We are a co-operative wholesale society
based in Zurich.
• Our company is a subsidiary of
Universal Business Machines and we
specialize in ...
What to write?
1. Opening .
• We are one of the main producers of
industrial chemicals in Germany, and we
are interested in ...
• It might be useful to point out that you
know their associates, or that they were
recommended to you by a consulate or
trade association.
-
What to write?
1. Opening .
• We were given your name by the
Hoteliers' Association in Paris.
• We were advised/recommended by
Spett. Marco Gennovisa of Milan that you
are interested in supplying ...
What to write?
1. Opening .
• We were impressed by the selection
of gardening tools displayed on your
stand at this year's Hamburg
Gardening Exhibition.
• Our associates in the packaging
industry speak highly of your Zeta
packing machines, and we would like
to have more information about them.
How to write?
2. Asking for catalogues, price lists, etc.
• Could you please send your current catalogue
and pricelist for exhibition stands? We are
particularly interested in stands suitable for
displaying furniture.
• Please send us any information you can
supply, marking the letter 'For the Attention of
Professor Kazuhiro: Tokyo General Hospital,
Kinuta-Setagayaku, Tokyo, Japan
How to write?
2. Asking for catalogues, price lists, etc.
• I am planning to come and study in
London next autumn and would be
grateful if you could send me a
prospectus and details of your fees. I am
particularly interested in courses in
computing.
• Please would you send me an up-to-
date price list for your building materials.
What to write?
3. Asking for details
• I am replying to your advertisement in the
June edition of Tailor and Cutter. I would
like to know more about the steam
presses which you are offering at cost
price.
• I will be attending the auction to be held at
Turner House on 16 February, and am
particularly interested in the job lot listed
as Item No. 351.
What to write?
3. Asking for details
• Could you please give me more
information about course BL 362, which
appears in the language-learning section of
your summer prospectus?
• I would appreciate more details about
the 'University Communications System'
which you are currently advertising on your
website
What to write?
4. Suggesting terms, methods of
payment, and discounts
• We usually deal on a 30% trade
discount basis with an additional quantity
discount for orders over 1,000 units.
• As a rule, our suppliers allow us to
settle by monthly statement and we can
offer you the references if necessary.
What to write?
4. Suggesting terms, methods of
payment, and discounts
• We would also like to point out that we
usually settle our accounts on a VIA basis
with payment by 30-day bill of exchange.
• Could you let us know if you allow cash
discounts?
What to write?
4. Suggesting terms, methods of
payment, and discounts
• As we intend to place a substantial
order, we would like to know what quantity
discounts you can allow.
What to write?
5. Closing
• We hope to hear from you in the near future.
• We would be grateful for an early reply.
• Finally, we would like to point out that delivery
before Christmas is essential, and hope that you
can offer us that guarantee. If you can agree to
the concessions we have asked for, we will
place a substantial order.
What to write?
5. Closing
• Prompt delivery would be necessary as we
have a rapid turnover. We would therefore
need your assurance that you could
meet all delivery dates.
• If the product is satisfactory, we will place
further orders with you in the future.
What to write?
5. Closing
• If the prices quoted are competitive and
the quality up to standard, we will order.
• Provided you on a regular basis can offer
favourable quotations and guarantee
delivery within four weeks from receipt of
order, we will place regular orders with
you.
Sample letters:
1. Reply to an advertisement
(the customer is replying to an advertisement for
CDs in a trade journal)
Dear Sir/ Madam
Yours faithfully
(signed)
P.Gerard (Mr.)
Manager
Sample letters:
2. Enquiry from a retailer to a foreign
manufacturer
Dear Sir/ Madam
We are a chain of retailers based in Birmingham
and are looking for a manufacturer who can
supply us with a wide range of sweaters for the
men’s leisurewear market. We were impressed
by the selection of sweaters that were displayed
on your stand at the “Menswear Exhibition” that
was held in Hamburg last month.
Sample letters:
As we usually place very large orders, we would
expect a quantity discount in addition to a 20%
trade discount off net list-prices. Our terms of
payment are normally 30-day bill of exchange,
Documents against Acceptance (D/A).
Yours faithfully
(signed)