Social Media Executive

Customer Delight

Gurugram, India

Why we exist What you will do

Imagine needing something when you are at
home and getting it before you have tied your
shoelaces to step out. Blinkit is revolutionising A social media executive must monitor
e-commerce by making the stuff most the brand's social media accounts to
important to you, available to you in a blink of respond promptly and professionally to
your eye.
customer inquiries, complaints, and
feedback
We are already one of the largest e-grocery Managing customer service ticket
companies in India. Our ambition however, is Developing and implementing social
to be 100x this size in the next five years. media customer support strategie
They must monitor social media
sentiment related to the brand to identify
Qualifications potential customer service issues and
respond proactively to prevent negative
publicity
Bachelor's degree in Business,
Collaborating with other department
Communications, Marketing, or a related
Track and analyse social media customer
fiel
support metrics to identify areas for
Excellent communication skills with the
improvement and report their findings to
ability to communicate effectively with
the customer support team and other
customers and team member
stakeholders.
Strong problem-solving skills, with the
ability to quickly and accurately identify
customer issues and provide effective
solution
Ability to work in a team environment and
adapt to changing priorities and
responsibilitie
Ability to work in fast paced environment
and meet deadlines

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