Dr

.A.
P.J.Abdul
Kal
am Techni
cal
Uni
ver
sit
y

Ut
tam I
nst
it
uteofManagementSt
udi
es,
Agr
a
Submi
tt
edf
ort
hepar
ti
alf
ulf
il
lmentofdegr
eeof

Mast
erOfBusi
nessAdmi
nist
rat
ion

Sessi
on-2022t
o2023

TOPI
C
I
NTERNSHI
PREPORT

ON

HUMANRESOURCEDEPARTMENT

OF

ELSESDI
GITALSYSTEM PVTLTD

Submi
tt
edTo Anuj
Sheopur
i

Submi
tt
edBy Pr
iyankaKushwaha
 Tabl
eofCont
ent
EXECUTI
VESUMMARY

CHAPTERI
:INTRODUCTI
ON

 Backgr
ound

 Obj
ect
ive

 Det
ail
sofI
nter
nshi
patEl
sesdi
git
alsy
stem pv
tlt
d

I
ntr
oduct
ionofEl
sesdi
git
alsy
stem pv
tlt
d

 Backgr
oundofEl
sesdi
git
alsy
stem pv
tlt
d

 Mi
ssi
onoft
heor
gani
zat
ion

 Vi
sionoft
heor
gani
zat
ion

 El
sesGoal

 ELSESCust
omerSer
vicePhi
l
osophy

 HRDepar
tmentSt
ruct
ure

 Ar
eaofOper
ati
on

CHAPTERI
I:ACTI
VITI
ESUNDERTAKEN

 Act
ivi
ty

I
ntr
oduct
ion

 TTT–Tr
ainTheTr
ainer

 Recr
uit
ment

 Pr
ovi
dentf
undandempl
oyeest
atei
nsur
ance
  Pay
rol
l
ing

 Recommendat
ions

CHAPTERI
II
:PROGRAM WORKPLACERELATI
ONSHI
P

 A.
Organi
zat
ional
Behav
ior

 B.Manager
ial
Communi
cat
ion

CHAPTERI
V:CONCLUSI
ON

BI
BLI
OGRAPHY

CERTI
FICATE
 ACKNOWLEDGEMENT

Thisdisser
tati
onwouldnothav ebeenpossiblewithouttheguidance
and the help ofseverali ndiv
idual
s who in one wayoranot her
contr
ibutedandextendedt heirval
uableassi
stanceinthepreparat
ion
andcompl eti
onofthi
sst udy .

I would l
ike to express my gr ati
tude t
o Ut t
am Inst
it
ute of
ManagementandAKTUf orincludi
nginter
nshipprogr
am asat hr
ee
cr
editcour
sewhi chhaspr ovidedanoppor tuni
tytogai
npr acti
cal
worki
ngexperi
enceintheorgani zat
ion.

Mysi ncer
egrati
tudetoMr.
vikas,HumanResourceDevelopment&
Trai
ningManagerforgi
vi
ngmeachancet odomyint
ernshipi
nthe
HRDepar tmentofthi
sorganizat
ion,ELSESDIGI
TALSYSTEM PVT
LTD.

Iam t
hankf
ult
oMr
s.SONAM SHARMA–Recr
uit
er,Mr
s.KHUSHI
RATHORE–Seni orSuper visorandMr .RAJENDRASI NGH JEENA,
SAGARSANKHALA–seni orexecut iveandexpl ai
ninghow wor kis
beingdoneinHRDandassi gni ngmewi thvarioustasksduringthese
45weeksofi nt
ernshipper iod.Iwouldal sol i
ket oextendspeci al
thankstotheent i
rest af
ff ort hei
rfullco-operati
on,guidanceand
supportdur
ingmyi nt
ernship.

Lastl
y,Iwoul
dl i
ketothankMr.AnujSheopur
iProgr
am Coordi
nat
or
ofUttam I
nst
itut
eofManagementforthei
rval
uableI
nst
ruct
ionsand
Guidancedur
ingtheI
nter
nshi
pprogr
am.

Si
ncer
ely
,

Pr
iyankakushwaha

EXECUTI
VESUMMARY

Thecor eobject
iveoft heinter
nshipi
st oful
fil
ltherequir
ementoft he
MBApr ogram aspr escri
bedbyt heAKTU. Ani nt
ernhast oprepare
projectreportatt he end oft he inter
nship peri
od butt he main
objecti
veoft heinternshipistogett hehands-onexper i
enceoft he
realwor l
d organization.The int
ernship was compl et
ed witht he
objecti
veofget ti
ngpr acti
calknowledgeint heHR depar tmentof
ELSESDI GITALSYSTEM PVTLTDI NDORE( MP)

Thef
ir
str
esponsi
bil
i
tyIwasassi
gnedont
his45day
sofi
nter
nshi
p
peri
odwast oassistthet r
ainerfort
heTTTpr ogr am.Secondl y,Iwas
all
ottedthewor kofRecruitmentandPr ovi
dentf undandESIwast he
l
astt askIwasassi gneddur i
ngmyI nternshi
ppr ogram.Asani ntern,I
real
izedt hatIwassuccessf ult
ogat heralotofsi gnif
icantlear ning
experienceswhichwoul dbehel pf
uli nmyf uturecar eer.TheHR
depar t
mentofELSESof feredmeampl espaceandoppor t
unit
ies, not
onlyt olearnbutalsot oexhi bi
tmyski ll
sasaHRt eam member .I
couldusemyt heoreti
calknowl edgeofHR i nr ealpr acti
cewhi l
e
parti
cipati
ng in manydi scussions.Iwas act i
v el
yi nvolved int he
depar t
mentmeet i
ngs wher e Ishar ed my knowl edge and v iews
regardingtheperformancei nHRDofELSESDI GITALSYSTEM PVT
LTD.

Ialsoatt
emptedtogathermor ei
nfor
mat i
ononbasi cjobf
unctionsof
otherdepartmentsto have bett
erunder st
anding oft
he relation
betweenthem andtheHRdepar t
ment .I
twascommendabl et osee
how wholehear
tedl
ytheywel comed,acknowl edgedandappreciated
new ideasandknowl edge.Ihavepr ovidedf ew r
ecommendat ions
baseduponmyunder standi
ngandknowl edge.

Isuccessful
lycompl et
edal ltheassi gneddutiesandhandedt hem
overtotheseniorsupervi
soratt heendoft heinter
nshi
p.Ithoroughly
enjoy
edt hechall
engesthatcameal ongeverysingl
eday .Icoul
dal so
bri
ngsomemi norimprovisat
ionsdur ingmyi nter
nshipwhi chwer e
abletoleavetheirmarks.Thesel essonsthatIhavelearnedwillbea
val
uableoneformyf utureendeav orsaswell.

CHAPTERI
:INTRODUCTI
ON

I
ntr
oduct
ionofHRD

Dev el
opment of human r esources i
s essential for any
organisati
onthatwouldl i
ketobedy namicandgrowth-ori
ented.
Unlikeotherresour
ces, humanr esour
ceshaveratherunli
mited
potentialcapabil
it
ies.The pot enti
alcan be used onl y by
creati
ng a climatet hatcan cont i
nuousl
yidentify
,br i
ng to
 surface,nurtureanduset hecapabil
iti
esofpeopl e.Human
Resour ceDev el
opment(HRD)sy stem aimsatcr eati
ngsucha
cli
mat e.AnumberofHRDt echni
queshav ebeendev el
opedin
recenty earst o per
form the abovet ask based on cert
ain
princi
ples.Thisunitprovi
desanunder standi
ngoft heconcept
of HRD sy stem,r el
ated mechanisms and t he changing
boundar i
esofHRD.
HRDconceptwasf irsti
ntr
oducedby  
Leonar
dNadl er 
i
n1969i n
a conference i
n US.“ He defined HRD as those learni
ng
exper
ience which are or
ganized,fora specifi
ct ime,and
desi
gnedt obri
ngaboutthepossibil
i
tyofbehav
ioralchange”.
Human Resour ceDev elopment( HRD)i sthef r
amewor kf or
helpingempl oyeesdev elopt hei rpersonalandor ganizat i
onal
skil
ls,knowledge,andabi li
ti
es.HumanResour ceDev el
opment
i
ncludessuchoppor t
unitiesasempl oyeet raini
ng,empl oyee
career dev el
opment , per for mance management and
development ,coaching, 
ment oring,
 
successi on planning,key
empl oyeeidentif
icat
ion,t uit
ion assist ance,and or ganization
development .Thef ocusofal laspect sofHumanResour ce
Dev elopmentisondev elopingt hemostsuper i
orwor kf
or ceso
thattheorganizati
onandi ndividualempl oyeescanaccompl ish
theirworkgoalsinservicet ocust omer s.
Human Resource Dev el
opmentcan be f ormalsuch as i n
cl
assroom tr
aini
ng,a col lege cour
se,oran or ganizati
onal
pl
annedchangeef f
ort.Or,HumanResour ceDevel
opmentcan
be infor
malas i n empl oyee 
coaching by expert
si nt he
i
ndustry 
orbya manager .Heal t
hyor gani
zati
ons beli
evei n
HumanResourceDev elopmentandcov eralloft
hesebases

 Obj
ect
ives
TheFacul tyofManagement ,AKTU hasi tsulti
mat eobjecti
vesof
preparingst udentsforprof
essionalpursuit
sofbusiness,industr
yand
government .Thecor eobjecti
veoft hei nter
nshi
pi stof ul
fi
llthe
requi
rementoft heMBApr ogram aspr escri
bedbyt heAKTU.apar t
from this,theinternshi
pwascompl etedwi ththeobject
iveofget t
ing
practi
cal knowl edgeintheHRdepar tmentofELSESDI GI
TALSYSTEM
PVTLTDI
NDORE.

Mor
especi
fi
cal
l
y,t
heobj
ect
ivesoft
hei
nter
nshi
pwer
easunder
:

• To gai
npracti
calexper
ienceofthejobscarr
iedouti
ntheHR
Depart
mentofELSESDIGITALSYSTEM PVTLTD
• Tocompar et hetheoret
icalknowl
edgeofHR withthepract
ical
exper
iencescarr
iedoutattheELSESDIGI
TALSYSTEM PVTLTD.
• Cl
ari
fy per
sonalint
erest
s,skil
ls,and competenci
es,and t
hei
r
i
mplementat
iont
owarddev el
opmentofcar
eergoals.
• To gainideas f
rom t
he exper
ienced peopl
e wor
king f
orHR
depar
tment.
• Tounder
standt
hechal
l
engesf
acedbyt
heHRdepar
tment
.
• To underst
and t
he di
ff
erentt
ypes oft
rai
ning pr
ovi
ded t
othe
employees.
• Devel
opmentofpersonalst
andar
dsofpr
ofessi
onalandet
hical
behav
iorr
equi
redi
ntheworkpl
ace.
• Assumpti
onof r
esponsi
bil
i
tyf
orcont
inuedl
ear
ning and
pr
ofessi
onal
devel
opment
.

Det
ail
sofI
nter
nshi
patELSESDI
GITALSYSTEM PVTLTD
TABLE1:
Det
ail
sofI
nter
nshi
patELSESDI
GITALSYSTEM PVTLTD

Nameoft
heOr
gani
zat
ionELSESDI
GITALSYSTEM PVTLTD

Addr
ess: I
ndor
e,Madhy
aPr
adesh

Websi
te. mpcgdi
git
alsy
stem.
in

Phone: 07314256555

Posi
ti
on I
nter
n/Tr
ainee

Depar
tment HumanResour
ce(
HR)

Wor
kingDur
ati
on 45day
s

Wor
kHour
s 10:
00am –6pm

Name&Desi gnati
onofMr.RAJENDRASI NGHJEENA, Tr
aini
ng
Execut
ive,
HRInternshi
pSuper
visoratELSESDI
GITALSYSTEM PVT
LTD.

Name&Designati
onofMr.NARENDRASI NGHSARASWAT,
Progr
am
Coor
dinat
orI
nter
nshi
pSupervi
soratUTTAM I
NSTI
TUTEOF
MANAGEMENT
I
ntr
oduct
ionofELSESDI
GITALSYSTEM PVTLTD

Backgr
oundofELSESDI
GITALSYSTEM PVTLTD
El
sesDigi
talSyst
em Pri
vat
eLi mit
edisa6year
s4monthsold
Pr
ivat
eCompanyi ncor
porat
edon13Jun2016.I t
sregi
ster
ed
of
fi
ceisinIndor
e,MadhyaPradesh,i
ndi
a.

TheCompany ’sstatusisActive,andithasf il
edi t
sAnnual
ReturnsandFinancialSt
atementsupto31Mar2020( FY2019-
2020).It
’sacompanyl imit
edbyshar eshavi
nganaut hor
ized
capit
alofRs0. 01crandapai d-upcapit
alofRs0. 01crasper
MCA.2Di rect
orsar eassoci
atedwiththeorganizat
ion.Gopal
KhandelwalandMay ankKhandelwalarepresentl
yassociated
asdirect
ors.

CI
N/LLPI
N/FFCRN–U64202MP2016PTC040934

CompanyLegal
Name-
ElsesDi
git
alSy
stem Pr
ivat
eLi
mit
ed

ROCCode–RoC-
Gwal
i
or

CompanyNo.–040934

CompanyCat
egor
y–Companyl
i
mit
edbyShar
es

CompanySubCat
egor
y–Non-
gov
tcompany

CompanyCl
ass–Pr
ivat
e

Aut
hor
isedCapi
tal
-₹0.
01cr
Pai
dupCapi
tal
-₹0.
01cr

I
ncor
por
ati
onDat
e–13Jun2016

Dat
eofAGM –30Dec2020

Dat
eofBal
anceSheet–31Mar2020

Li
sti
ngSt
atus–Unl
i
sted

I
ndust
ry–ConsumerGood

 Mi
ssi
onoft
heor
gani
zat
ion

ELSESDIGI
TALSYSTEM PVTLTDbel
i
evesi
twi
l
lat
tai
nsuccess
byachi
evi
ngthi
smissi
on:

“Toprov
ideGenui
nepr
oduct
stooucust
omeratev
erypoi
ntof
cont
act.
”

“Tobui l
dr el
ati
onshipsval
uablewithourcust
omers,owners,
empl oy
eesandpar t
ners,bydevelopi
ngandoper
ating:Gr
eat
Places,ForGreatPeopl
e,ToProvi
deGreat
,

Pr
oduct
s,AndDel
i
verGr
eatResul
ts”

ELSES knowst hatwhatmake up t he Br

and ofel sesar e
rel
ati
onships-Relati
onships wit
hi ts owners and operators,
employeesandt ravel
ers.El
se’salsoknowst heimportanceof
havi
ngt hoserelati
onshipsbuil
tonmut ualtr
ustandr espect.
Whent hathappens,peoplecandot hei
rbestworkandhav efun!

ELSESHotel
swillachi
evesuccessbybei
ngt
hef
ir
stchoi
ceof
:
Owners,
GuestsandEmployee–y ou!

The “Tri
angle ofExcel
l
ence”pr
ovi
des a modelphi
losophy
.
ELSE’SDIGITALSYSTEM PVTLTDWorld-
Widewil
lexceedthe
expectat
ionsof:
 Owner
s:Byexpandi
ngourcompanyandi
ncr
easi
ngt
her
etur
n
ont
heiri
nvest
menti
nEl
se’
s.

Empl
oyees:Bypromot
ingr
espect
,pr
ofessi
onaldev
elopment
andr
ecogni
ti
on.

 Vi
sionoft
heor
gani
zat
ion

TheELSESVISIONdescri
beswhattheorgani
zat
ionwant
stobe
fori
tsowner
s,guest
s,andyou.El
se’
svisi
onis:

TobethemostRESPECTEDmobi
l
erandi
nthewor
ld,i
nwhi
ch
wear
e:

• Trust
edbyourcustomersf
orourconsi
stentqual
i
ty,
rel
i
abl
eser
vice
andgenui
neproducts.
• Respect
edbyowner
sandoper
ator
s-f
orthest
rengt
hofourbr and
andourabi
l
ityt
obui
l
dval
uei
nmobilesandt
odriv
erevenues.
• Soughtoutbyemployees-
becauseofourr
eput
ati
onfori
nnov
ati
on,
foroppor
tuni
ti
eswi
thinthecompanyandourcul
tur
e,whi
chcr
eates
a,posi
ti
veworkenv
ironment.

ELSESDI
GITALSYSTEM PVTLTDGOAL

Else’
s goal is to clearl
y communi cate performance i n
expectati
ons t
o employees which ist he dist
inctl
y posit
ive
diff
erence ELSES Customers exper ience. It
’s exempl ary
hospital
it
ythatbri
ngs guests back.It’s pr
oactive cust
omer
servi
ceandapositi
veatti
tudeforsuccess.

ELSESCust
omerSer
vicePhi
l
osophy
ELSESDI GITALSYSTEM PVTsuccessf ul
lyleadsthehospital
it
y
i
ndustrywi t
hawi nningatti
tude.Wecal li
t“ YesICan!”I t
’sall
aboutwi nni
ngandbui l
dingcustomerl oyalt
ybyant i
ci
patingour
guests’needsandexceedi ngt heirexpectat i
ons.“
YesICan! ”
motivates employees and keeps y ou focused on providi
ng
excepti
onal per
sonali
zedservi
cef orcustomer s.

 HRDepar
tmentSt
ruct
ure

TheHRDepart
mentst
ruct
ureofELSESDI
GITALSYSTEM PVT
LTDisshownher
e:

Ar
eaofOper
ati
on

Duri
ngthe45day
sofinternshi
pper
iodintheor
gani
zati
onasan
i
nter
n,Ideci
dedt
owor kunderHRDepartmentwher
eIcould
l
earnsomeimport
antaspectsofHRfuncti
onsandunder
stand
thecor poratecul
tureofaELSESDI GI
TALSYSTEM PVTLTD
andal sobr i
nginsomef reshideastothedepart
ment.My
specializati
oninMBAbei ngHR, forobvi
ousreasonsItookup
i
nternshi pinHRD.Iwasf ortunat
eenought ohavethe
opportuni t
ytodot hei
nternshipprogr
am insuchawellstaf
fed
organizat i
on.

HumanResour
ceDepar
tment

TheHumanResour
ceDepar
tmenthasbr
oadlycl
assi
fi
edt
he
funct
ionsi
ntot
wot
opi
csofWhatWeBeliev
eandWhatWeDo.

WhatWeBel
i
eve

Webel i
ev ei
npr ofessionalhospital
it
yservi
cef orprofi
t.Our
HumanResour cesphi losophyistoprovideempl oyee
recr
uit
mentandr etentionpr ogr
amswhi chpr oduceopt i
mum
employeesatisfactionandper f
ormance.Wear eenablerst
hat
supportpeopleinr eachingt hei
rful
lpotent
ialbygiving
manager sandempl oyeest hetoolstodevelopandsucceedi n
thei
rroles.

WhatWeDo

1.HRrepresent
ati
vesi
nit
iat
epar
tner
shi
pswithal
lmanagers
andsupervi
sorsoft
heELSESi
nordertoser
veall
par
tiesi
n
thebesti
nter
estoft
hecompany.
2.HRrepresent
ati
veshaveacoachingrol
etoallempl
oyees,
wi
thoutcreat
ing“Thedoct
ori
sin”syndrome.Thus,
ourrol
e
i
salwaystogot othesour
ceoftheissue,
whil
elimi
ti
ngour
r
oleascounselor.
3.TheCorpor
ateHRandLegal staf
farer
esourcestoconsul
t
whenconfr
ontedwithissues,orwhenoutsi
defeedbackmay
beseenasbenefi
cial
.
4.HRRepr
esent
ati
vesshoul
ddev
elopbusi
nessst
rat
egi
est
hat
 ar
einalignmentwit
hthehotel
’
sobj
ect
ives,
byf
ocusi
ngon
al
laspectsofthehumanasset.
5.HRRepresent
ati
vesshoul
dbeconti
nuousl
yimprovi
ngthe
HRpracti
cesofthehot
el,
bykeepi
ngapulseofthecompany
scul
tureaswell
asbeingawareofwhati
scurr
entinour
i
ndustr
y.

CHAPTERI
I:ACTI
VITI
ESUNDERTAKEN

Activi
ty:Recr
uit
ment ,ProvidentfundandESI, Assi
stf
or“ Tr
ain
TheTr ainer(
TTT)”traini
ngpr ogr
am ,OVERVIEW ofpayroll
.The
fi
rstresponsibi
l
ityIwasassi gnedont hi
s45day sofi
nternship
peri
odwast oassistthetrainerfortheTTTpr ogr
am.Secondl y,
I
wasal l
ot t
edthewor kofRecr ui
tment,PF,ESIandovervi
ewof
payrollwasthelasttaskIwasassi gnedduri
ngmyI nter
nshi p
program.

I
ntr
oduct
ion

TheHRDepar tmentdeal swi ththemanagementofpeopl e

wi t
hi nt heor gani zation.Thedepar tmenti sresponsi blefor
attract i
ngempl oyees, desi
gnat ingt hem intheirposi tionsand
ensur ingt heirper formances.Al lt
heempl oy
ees’ recor dis
retrievedf rom t heSy st
em f orTimeandRecor ding( STAR)and
i
supdat edev eryday .Theat tendance, annualleav es, casual
l
eav es, sickl eav es,compl i
ment aryleav esetc.areal soupdat ed
onadai lybasi sintot hesyst em.Ther earevar i
ousact i
vi
tiesin
theHRDt hatmaket heSeni orAssi stantandSeni orSuper vi
sor
occupi edt heent ireday .HRal sohandl estheIntraDepar t
ment
trainings, Super visorTr ai
nings, TTTt raini
ngsandempl oyee
orient ation&t r
aineeor i
entationpr ograms.Medi cal Insurance
fi
leisupdatedonceineveryyear.SPPS( St
affProduct
PurchaseScheme)hadi tsfi
rstevercommencementt hisyear
atmypr esence.I
nthisscheme, employeeswit
hatl easta
completeyearoftenurecoul
dpur chaseanyproduct sl
istedby
thetwodeal er
sinanannualinstal
lmentbasis.

 TTT–Tr
ainTheTr
ainer

Thist r
ai ningi sprov i
dedt othesel ect edhead/super v i
sor/
execut iveofal lt
hedepar t
ment s.Itisat hreedaywor kshop
desi gnedt oteacheachpar t
icipantt heef fect iv
emet hodsand
techni quesoft rai
ning.Eacht raineei sprov idedwi thaf ullday
oft eam bui l
dinggamesandl ectur eonhowt otrainthe
empl oy ees/cowor kers/subor dinat es.Dur ingt hi
st raini
ng,
eachi ndi vidualhast opr epareat rainingmodul eandpr ovide
trai
ni ngt ot heco-traineeswher et heywoul dshar ether ati
ngsof
theirt rainings.Dayt woanddayt hreear eusedf orthese
i
ndi vidual practicetraini
ngs.Eacht raineei sr equiredt oprov i
de
threet rainingst otheirsubor dinat esoft heirdepar tmentwi t
hin
amont hi nor dert ogett hecer tifi
cat eofcompl eti
onof“ Train
TheTr ainer ”program.Af t
erthecompl et
ionoft histraining,HR
depar tmentmoni torsandensur est hatthenewl ytrai
nedt r
ainer
prov ideshi s/hersubor dinateswi tht hetrainingonar egular
basi s.Iwaspr i
ncipall
yresponsi bleonl yinar rangingal l t
he
requi redr esour cesf orthet r
ai ningsandassi stt hetrainer.
Howev er ,Ialsogotanoppor tuni t
yt oat t
endt het r
ainingi nmy
owni ni ti
ative.Ihadt opr epareat rainingmodul eandt rai
nt he
samet ot heco- t
rainees.Iwasgr adedwi ththebestr at i
ngs
 amongstal ltheco-tr
ainees,whichcameasapl easantsur pr
ise
tomeandev er
yone,whi chal
sobr okethestereotypical
perceptionaboutani nternwhoisgener al
l
yregar dedasamer e
l
earnerwhohasgotnot hingtooffer.However,thetrainer
sopen
heartedlyappreci
atedandr ecognizedmyef fort
s, whichwas
remar kabl
e.

 Recr
uit
ment

Whati
srecr
uit
ment
?

Recr
uit
mentr
efer
stot
hepr
ocessofi
dent
if
ying,
att
ract
ing,
int
erv
iewi
ng,
select
ing,hi
ringandonboardi
ngemploy
ees.Inot
herwords,i
tinv
olv
es
everyt
hingfrom thei
denti
fi
cati
onofastaf
fi
ngneedtofi
l
lingi
t.

Dependi ngont hesi zeofanor gani zati

on, r
ecruitmentistheresponsibil
i
ty
ofar angeofwor kers.Largeror gani zati
onsmayhav eenti
reteamsof
recr ui
ter s,whi l
eot her
sonlyasi ngler ecrui
ter.I
nsmal loutfi
ts,
thehiring
managermayber esponsi bleforr ecruit
ing.Inadditi
on,manyor ganizati
ons
out sour cer ecruit
ingtoout si
def i
rms.Compani esalmostalway srecrui
t
candi dat esf ornewposi t
ionsv i
aadv ert
isement s,j
obboards,socialmedia
sites, andot hers.Manycompani esut i
li
zerecruiti
ngsoftwaretomor e
effect i
vel yandef f
ici
entlysour cet opcandi dates.Regardl
ess,recrui
tment
typical l
ywor ksinconj unctionwi th,orasapar tofHumanResour ces

Whati
srecr
uit
ingi
nHRM?

HumanResour ceManagement ,otherwiseknownasHRM orHRf orshort

,
i
st hefuncti
onofpeoplemanagementwi t
hinanorganization.HRi s
responsibl
eforfaci
li
tat
ingtheov eral
lgoalsoftheorganizati
ont hrough
effect
iveadminist
rat
ionofhumancapi t
al —focusi
ngonempl oy
eesast he
company ’smostimportantasset.

Recrui
tmentisthef
ir
stst
epi
nbuil
dinganor
gani
zat
ion’
shumancapi
tal
.At
ahighlev
el,t
hegoalsar
etol
ocat
eandhiret
hebestcandi
dat
es,
onti
me,
andonbudget .

Whatdoesr
ecr
uit
menti
nvol
ve?

Whiletherecruit
mentprocessisuniquet
oeachorganizati
on,ther
ear e15
essenti
alstepsoft hehi
ri
ngprocess.We’
veli
stedthem here,
butfora
detai
ledexplorati
onofthesesteps,
checkoutourpageonHi ri
ngPr ocess
Steps:

I
dent
if
ythehi
ri
ngneed
 Dev
isear
ecr
uit
mentpl
an
 Wr
it
eaj
obdescr
ipt
ion
 Adv
ert
iset
heposi
ti
on
  Recr
uitt
heposi
ti
on
 Rev
iewappl
i
cat
ions
 PhoneI
nter
view/
Ini
ti
alScr
eeni
ng
I
nter
views
 Appl
i
cantAssessment
 Backgr
oundCheck
 Deci
sion
 Ref
erenceCheck
 Jobof
fer
 Hi
ri
ng
 Onboar
ding

Ty
pesofr
ecr
uit
ing

Ther
ear
esev
eral
typesofr
ecr
uit
ing.Her
e’sanov
erv
iew:

Int
ernalRecr
uit
ing:
int
ernal
recr
uit
ingi
nvol
vesf
il
li
ngv
acanci
eswi
thexi
sti
ng
employeesfrom wi
thi
nanorgani
zati
on.

Retai
nedRecr ui
ti
ng: Whenor ganizati
onhir
ear ecr
uiti
ngf i
rm,thereare
severalway stodoso; retainedrecrui
ti
ngisacommonone.Whenan
organizati
onr et
ainsar ecruit
ingfi
rmt ofi
ll
av acancy ,
t heypayanupf r
ont
feetof i
ll
theposi t
ion.Thef ir
mi sresponsi
bleforfindingcandidatesunti
l
thepositi
oni sfi
ll
ed.Theor gani
zational
soagr eestowor kexcl
usivel
ywith
thefi
rm.Compani escannot ,
inotherwords,hi
r emultiplerecr
uit
ingfi
rmsto
fi
llt
hesameposi tion.

Conti
ngencyRecruit
ing:l
ikeret
ainedrecr
uit
ing,cont
ingencyrecr
uit
ing
requi
resanoutsi
def i
rm.Unli
ker et
ainedr
ecruit
ing,t
hereisnoupfrontfee
withcont
ingency
.Instead,t
herecruit
mentcompanyr eceivespaymentonly
whent
hecl
i
ent
stheyr
epr
esentar
ehi
redbyanor
gani
zat
ion.

Staf
fingRecruit
ing:st
affi
ngr
ecrui
tersworkforst
aff
ingagencies.Staf
fi
ng
recr
uiti
ngmat chesquali
fi
edappli
cantswit
hquali
fi
edj obopenings.
Moreov er
,st
affingagenci
esty
pical
lyfocusonshort
-term ort
empor ar
y
employmentposi ti
ons.

OutplacementRecrui
ting:
outpl
acementistypical
l
yanempl oyer-
sponsored
benefitwhichhel
psformerempl oy
eestransi
ti
onintonewjobs.
Outplacementrecr
uit
ingisdesi
gnedtopr ovi
dedispl
acedempl oyeeswit
h
theresourcestofi
ndnewposi t
ionsorcareer
s.

Rev erseRecr uit

ing:ref
erst otheprocesswher ebyanempl oyeeis
encour agedt oseekempl oymentwi thadiffer
entorganizationthatoff
ersa
bet t
erfitfortheirskil
lset.Weof ferReverseRecruit
ingDay stohelp
wor kerswi ththisprocess.AtourRev erseRecruit
ingDay swer ev i
ew
resumes, conductmocki nterv
iews,andof f
erdeepdi v
esi ntospecifi
cjob
roles.Clickher eformor einformati
on.

Ti
psf
oref
fect
iver
ecr
uit
ing

Recr uit
mentisanuancedprocesst hatrequir
esextensi
veresearch,
thoroughpr ocedur
es,andfi
nesseinor dertoproducehi
gh-quali
tyhir
es
withr egul
arit
y.Wit
hthatinmind,hereareoutt op-
thr
eeti
psf oreff
ecti
ve
recruitment:

Lookinternal
lybeforeexternall
y:ther
e’sagoodchancet hebestcandi dat
e
foryourpositi
onisal r
eadywor kingforyouror
ganizati
on.Internal
candidatesarealreadyfamili
arwi t
handcont r
ibuti
ngtoyourcor porat
e
cult
ureandgoal s.Giventheirpastsuccesswithinyourorganizati
on,i
tis
reasonabletoexpectt heywill
cont i
nuetoexcelinanewposi t
ion.

Reachoutto“
passi
ve”candidates:t
herei
sagoodchancey ourideal
candi
datei
snotact
ivel
ylookingforanewj obandwil
lnotrespondt oyour
j
obboardad.Why?Becauset hey’
reli
kel
yalreadyempl
oyedel sewhere.
Aft
erall
,whywoul
dn’ty
ourcompet it
orsalsowanttoemployy ourideal
candidat e?Ther efore,eff
ectiver
ecr ui
ti
ngr equiresy outolookout sideof
yourappl icantpool f
ortopt al
ent.Encouragingy ourst afft
oatt endindustr
y
conferencesandpar ti
cipateinprofessionalorgani zati
ons;developing
rel
ationshi pswi thlocaluniver
sit
ybusi nessschool s( orotherrelevant
depar t
ment s);searchingsocialmedi asit
es( i
.e.LinkedIn)forst r
ong
resumesf rom candi dateswhomi ghtnotbeact i
velylookingforanewj ob;
andencour agi
ngy ourempl oyeest oreferpeoplet heyknoworar e
connect edt oareallimportantmechani smst hroughwhi chtoexpandy our
recruit
mentnet work.

Hiret
hesurething:accor
dingtotwoauthorsandexper
ts,
youshouldhir
e
thepersonwhoi sal
readyexcell
i
ngdoingtheexactj
obinyouri
ndustr
y.
Pastsuccess,
inotherwords,isthebesti
ndicat
oroff
utur
esuccess.

 pr
ovi
dentf
undandempl
oyeesst
atusi
nsur
ance

PROVI
DENTFUND

TheEmpl oy ees’Pr ov i
dentFundOr ganisati
on(EPFO)i soneoft hetwomai n
stat
utorysoci alsecur it
ybodi esundert heGov ernmentofI ndia’
sMi nist
ryof
LabourandEmpl oy mentandi sresponsibleforregulationandmanagement
ofprovidentfundsi nIndia,theot herbeingEmpl oyees’ StateInsurance.The
EPFOadmi nisterst hemandat oryprovidentfund.Italsomanagessoci al
securi
tyagr eement swi t
hot hercount r
ies.Int
ernati
onal workersare
coveredunderEPFOpl ansincount r
ieswher ebil
ateralagr eement shave
beensigned.AsofMay2021, 19suchagr eementsar ei nplace.TheEPFO’s
topdecision-maki ngbodyi stheCent r
alBoardofTr ust ees(CBT) ,
a
stat
utorybodyest abl i
shedbyt heEmpl oyees'ProvidentFundand
Miscell
aneousPr ov isi
ons( EPF&MP)Act ,
1952.Asof2018, mor ethan₹11
l
akhcr ore(US$157. 8bi l
li
on)ar eunderEPFOmanagement .
On1October2014theGov
ernmentofI
ndi
alaunchedaUniversal
Account
Numberforemploy
eescov
eredbyEPFOtoenableProv
identFundnumber
por
tabi
l
ity
.
Empl
oyeePr
ovi
dentFundOr
gani
sat
ion
Cal
cul
ati
onofEPF

EmployeeProvidentf
undint
erestiscal
culat
edont heCont ri
buti
onsmade
bytheemployeeaswel l
astheempl oyer
.Contri
butionmadebyt he
employeeequals12%ofhis/herBasicPayplusDear nessAll
owance( DA).
Whent heBasicPay+DAi slessthanorequaltoRs15000, t
heempl oyee
contr
ibut
ionis12%ofBasicPay+DA, whereastheempl oyercontr
ibut
ion
i
s3.67%oft heBasicPay+DA.

Not
e12%Employercont
ri
but
ionwi
llbedi
videdint
o2partsi
.e.8.33%
t
owardsEmpl
oyeespensi
onschemeandrest3.67%towar
dsPr ov
ident
f
und)

Ty
pical
l
y,Empl
oyer12%Cont
ri
but
ioni
sdi
vi
dedasf
oll
ows:

3.
67%i
ntoEmpl
oyeePr
ovi
dentf
und

8.
33%i
ntoEmpl
oyeespensi
onscheme

0.
5%i
ntoEmpl
oyees’
Deposi
tLi
nkedI
nsur
anceScheme(
EDLI
S)

0.
01%t
owar
dsEDLI
SAdmi
nist
rat
iveChar
ges

I
ftheempl
oyeei
ncomei
sbel
oworequal
to15,
000/
-(Compul
sor
y)

Empl
oyees’
Basi
cPay+DA:
Rs15000.

Empl
oyeecont
ri
but
iont
owar
dsEPF:
12%x15000=Rs.
1,800/
-

12%Empl oy
ercontr
ibut
ionwi
l
lbedivi
dedi
nto2part
si.
e.8.
33%towar
ds
Employeespensi
onschemeandrest3.
67%towar
dsEmployeePr
ovi
dent
fund.

Butempl
oyercont
ri
but
iont
owar
dspr
ovi
dentf
undi
sRs.
15,
000x3.
67%=
Rs.
550.
5/-

Remai
ning8.
33%towardsEmpl
oyeepensi
onscheme(
EPS)t
hati
s15,
000/
-
x8.
33%=Rs.1249.
5/-
.

I
ftheempl
oyeei
ncomei
sabov
e15,
000/
-(Exempt
edbutVol
unt
ary
)
Ther
ear e3met hodsofcomput
ingt
hecontri
buti
onsifthei
ncomei
sabove
thet
hresholdofRs15000.Anyoneofthesemethodscanbeadopt
edbyan
employer.Themostcommonlyusedisthefi
rstmethod.

EMPLOYEESTATEI
NSURANCE

ESIcal
cul
ati
oni
sdoneont
hebasi
soft
hewagespai
dtot
heempl
oyee.

TheESIorEmployeesSt ateInsuranceSchemeisaninsur
ancecov
er
prov
idedtothewor ker
stoai dthem inuncer
tai
nandchall
engi
ngti
mes.I
tis
acontri
but
oryfundgov ernedbyt heEmployeeStat
eInsur
anceCor
por
ati
on
andcomesundert heESIAct ,1948.

Thisfundincl
udescontr
ibut
ionsfr
om bothempl
oyer
sandempl
oyeesand
provi
desinsuranceandcashbenefi
tsl
ater.

Aspert heESIact,al
lestabl
ishmentswi t
hmor ethan10empl oyeesar
e
cov er
edundertheESIActandhav etomai nt
aintheESIfund.All
the
factori
es,shopsandestabli
shment sarecoveredunderESIActunless
otherwisespecif
iedbytheAct .Al
so,theemployeesarecov er
edonlyi
fthei
r
salaryisbelowRs.21,
000permont handt heorgani
sati
onisCov er
edunder
ESI.

Howar
eWagesdef
inedaspert
heESIAct
?

TheESIcontr
ibuti
onofboththeemployerandt heemployeeiscalcul
ated
onthebasisoftheemployee’
swages.Todet erminetheeli
gibi
li
tyandthe
wagesonwhi chESIcontr
ibut
ionshoul
dbecal culat
ed,somei t
emsar e
i
ncluded,
andsomeoft hecomponent sareexcluded.
Gi
venbel
owistheli
stofthei
temsthatshoul
dbei
ncl
udedandexcl
uded
whi
ledoi
ngESIcal
culat
iononsal
ary.

I
temsI
ncl
uded I
temsExcl
uded

Basi
cPay
. Ent
ert
ainmentAl
l
owance

Dear
nessAl
l
owance. Leav
eEncashment

Ci
tyCompensat
oryAl
l
owance. Compensat
ionf
orRet
renchment

HouseRentAl
l
owance. Gr
atui
ty

Sal
esCommi
ssi
on Deduct
ionf
orHeal
thI
nsur
ancePr
emi
um

Meal
All
owance. TaxDeduct
ions

Medi
cal
All
owance Annual
Bonus

Speci
alAl
l
owanceandOv
ert
ime Annual
Commi
ssi
on

NewspaperAl
l
owance. Pet
rol
All
owance

Educat
ionAl
l
owance

Conv
eyanceal
l
owances

TheSupr emeCourthaspassedanorderrecentl
y(dated8March2021)
stati
ngthatconvey
anceall
owanceortravelall
owancedoesnotfal
lunder
thedefi
niti
onofESIwages.Hence,
empl oyershavetoexemptconveyance
all
owancef r
om ESIcont
ri
buti
onsandforcomput ingthecei
l
ingl
imitofRs.
21,000permonth.

Thi
sisappl
icabl
etoyouonl
yifyouareusi
ngcust
om sal
arystr
uct
ures
whi
chincl
udeanall
owancecall
ed“Convey
anceAll
owance”.
ESIcal
cul
ati
on

TheESI
Cact
,1948,
hasfi
xedthepercent
agecont
ri
but
ionoft
heemployer
at3.
25%oft
hewagesandthatoft
heempl oy
eeat0.
75%ofthewages.

ESIcal
cul
ati
onf
ormul
a

ESIi
scal
culat
edontot
alear
ningsev
erymont
h( excl
udi
nganyempl
oyer
cont
ri
but
iontoPF/
ESI,
ifi
ncl
udedintheempl
oyee’sCTC).

Thewagesar
ecalcul
atedbyaddi
ngthebasi
cpayandtheAl
l
owances(
DA
+HRA+Medical+CityCompensator
yAl
lowance,
etc.
).

 Pay
rol
l
ing

Whati
spay
rol
lsof
twar
e?

Payrollsoftwareisanon- premisesorcl oud-basedsolutiont hatmanages,

maintains,andaut omatespay ment stoempl oy
ees.Robust ,i
ntegrated,and
properl
yconf iguredpayrollsof
twar ecanhel porganizationsofal lsizes
maintaincompl iancewitht axl
awsandot herfi
nanci
al regulations,and
reducecost s.Thisfr
eeshumanr esources( HR)teamsf rom r outi
net asks
sothatt heycanspendmor eti
meonpl anning,budgeting, andot her
business-forwardini
ti
ati
v es.

Expl
oreOr
acl
eCl
oudHCM pay
rol
lsol
uti
ons

Howdoespay
rol
lsof
twar
ewor
k?

Payrol
lsoftwareint
egrateswithothercorebusi
nesssy stemstoensure
thatemployeesreceiveaccurat
e,on-t
imecompensat i
oni ntheappropr
iat
e
manner( suchasdirectdeposit
,check,orpaymentcard).Employeescan
typi
call
yaccessthesof t
waret oeditt
heirper
sonali
nformat i
on,payment
prefer
ences,andotherdetail
s.

Foremployer
s,pay
rol
lsyst
emsneedt
ober el
i
abl
e,easyt
oconfi
gur
e,and
fl
exi
bleenoughtomanageandaut
omatepayment
stoworker
sofallt
ypes
(i
ncludingsal ari
edandhour lyemployees,temporar
yandgi gworkers,and
others),atdifferentlocati
onsaroundt heworld.Payr
oll
sy st
emsshoul d
si
mpl if
yt asks, makingi teasi
erforst
af ft
omanagecompl exrul
es,payrol
l
fl
ows, andcheckl i
sts,andmai nt
aincompl i
ancewi t
htaxlawsandot her
fi
nancial regulati
ons.

Whydoor
gani
zat
ionsusepay
rol
lsof
twar
e?

Mil
li
onsofor
gani
zati
onswor
ldwi
derel
yonpay r
ollsof
twar
etost
reaml
i
ne
andmanageemploy
eecompensat
ionandensure

Timeli
nessandaccur acy.Especial
lywit
hmer ger
sandacqui si
ti
ons,new
hi
res,andshi
fti
ngr egulat
ions,paymentstoemploy eecanbecompl i
cat
ed
andtimeconsumi ng.Wi t
hpayrollsof
tware,
organizati
onscanbesur et
hat
employeesarepaidther i
ghtamountandont i
me, ever
ytime,hel
pingto
buil
demployeetrustandconf i
dence.

Transpar
ency.Formostorganizati
ons,per
sonnel costsarethesingl
e
hi
ghestexpense.Payr
ollsof
twar ei
ntegrat
eswi t
hot herl
inesofbusiness,
suchasfinanceandaccounti
ng, pr
ovidi
ngtransparencythathelps
organi
zati
onsstayonbudget,createti
melyreports,andplanforthefutur
e.

Fl
exibi
li
tytoadaptandscale.Whenbusinesschanges,payrol
lsof
tware
makesiteasytoadapt.Forexampl e,
whenanof f
iceopensinanewr egi
on
wit
hdiffer
enttaxesandregulat
ions,t
hesoft
wareautomatical
ly
i
ncorporat
esthenewr ul
es,sodat adoesnotneedtobeent er
edforeach
employee.

Moret i
mef orhigh-
level
tasks.Comparedtomanual andoutdat
ed
al
ternati
ves,payrol
lsoft
war ecansav
eor gani
zati
onshourseach
mont h—ti
met hatcaninsteadbedevotedtoothercr
iti
cal
business
i
nit
iativ
es.

Howdoespay
rol
lsof
twar
ehel
pbusi
nesses?
Thebenefit
sofimplementi
nganef
fi
cient
,compli
ant,andconfi
gur
abl
e
payrol
lsoft
war
esol ut
iongobey
ondthetact
ical
tasksofpayingempl
oyees.
I
talsohelpsor
ganizati
ons

Impr
ovemor al
e.Avoidi
nst
ancesi
nwhichemployeesarepaidthewrong
amount
, ar
enotpaidforov
ert
imeorot
herwork,arepai
dlate,orar
enot
pai
dinthei
rprefer
redway.

Tightensecurity.Payr
ollsyst
emshel pensur ethatther i
ghtpeopl ehave
accessonl ytotheappr opri
ateinformationf orthei
rrole.Especiall
ywith
manyempl oyeesandgi gwor kerswor ki
ngf rom home, i
tiscri
ti
cal for
organizati
onst ohavesof t
war einplacet hatpreventsdoublepay ments,
confirmsthatev erypaymentiscor rect,
andaut omatical
lycalculatesthe
appropriat
ebenef it
sandt axpay ment sforeachempl oyee.Deepen
businessinsights.Whenpay rollsystemsar eintegrat
edwi thothercor e
businesssy stems,

Howdoespay
rol
lsof
twar
ehel
pempl
oyees?

organizati
onsgaindeepinsightsthatcanhel
pt hem devel
opmor eaccur
ate
budget sandforecast
s.Inminutes,organi
zat
ionscan,forinst
ance,i
dent
if
y
thereal-t
imepersonnelcostsforeachdepart
mentandt herevenue
achievedforthatcostoverdif
ferentperi
odsoftime.

I
mprovereport
ing.Aut omatedpayrol
lsof
twar
epr ov
idesreal
-ti
meinsight
s
t
hatcaneasil
ybet ranslat
edint
ochar t
sandgraphsthatexecuti
vescanuse
t
omakecr i
ti
cal businessdeci
sions.

Payr
ollsof
twareisnotonl
ygoodforbusi
ness.I
t’
salsogoodforemployees.
I
thelpsensur
et hatempl
oyeesarepai
dtheri
ghtamount,att
herightt
ime,
vi
athepaymentmet hodtheypr
efer
—allwi
thami ni
mum ofti
meandhassl e.

Employeescanal sotakeadvantageofuser-f
ri
endl
yinter
facestovi
ewthei
r
paymenthistoryandeasilyadj
usttheirper
sonali
nfor
mationandpayment
pref
erences.Ift
heyhav equesti
ons,theycangetanswersquickl
y,
mini
mi zi
ngwor kdisr
uptions.

 Recommendat
ions
Ther
earefewrecommendat
ionsbaseduponmyunder
standi
ng
andknowl
edge.Theyar
e:

1.TTTprogr
am shouldbear egularexerci
sei
nthe
Organi
zat
ionwhereothersupervisorshoul
dal
sogett
he
opport
uni
tytoenhancetheirskil
l
s.
2.Moreteam buil
dingandcrossdepart
mentalexercises
shoul
dbeintroducedsothatthedepart
mentscani nt
eract
andcomeupwi t
habet t
erpackageproductt
of ascinatethe
guest
s.
CHAPTERI
II
:PROGRAM WORKPLACERELATI
ONSHI
P

Theinter nshippr ogram wasat rulyrewar di

ngexper i
ence.I
encount eredwi threal li
feHRact ivit
iesandal sor eceiv edt he
opportuni t
yt oper f
ormi nt hoseact i
vit
ies.Myknowl edgeofHRwas
hel
pful toaddnewper spectivewhi l
ewegat heredf ordepar tment
meetings.Iwi t
nessedt heexecut i
onofal lt
heHRf unct ionsi nreall
i
fe
howev erIonl yhadt het heor eti
cal knowl edgeaboutt hem whi ch
answer edmany“ why s”ofmi ne.Itwascommendabl et oseehow
wholehear tedlytheywel comed, acknowl edgedandappr eciat
ednew
i
deasandknowl edge.Ial soat tempt edtogat hermor ei nformat i
onon
basi
cj obf unctionsofot herdepar t
ment st ohav ebet ter
understandi ngoft her elati
onbet weent hem andt heHRdepar tment.

Thecompanyof fer
edaf r
iendlyandcooper ati
veenv ironment .
EveryoneintheHRDwasoccupi edwi ththeirownr out i
newor kwhi ch
Ibeli
evelimit
edmyl earni
ngpossi bil
ities.Howev er,thisinter
nship
hashelpedmet obridgethegapbetr ealli
fepractice.Mypr i
mar y
objecti
vewast oobser ve,evaluateandcompar et her elati
onship
betweent heknowledget hatIhav egai nedinmyMBAandwor kpl
ace.
Thiseightweekinternshiphascer t
ainlyhelpedmel ear nhowt asks
areperformedinawor kplace.Howev er,someoft hepr acti
cesofthe
HRdepar tmentduringmyi nternshi
pr aisedmyconcer ns.
IfIam tohi ghl
ightont hemostsi gnifi
cantaspectofmyi nternship
l
earning,theni twoul dbet hei mpor tanceofcommuni cation.Good
communi cati
oni scr ucial i
nanyor ganizati
onandi tholdsmor e
i
mpor tancei nbi ggeror ganizat i
onwi t
hsignif
icantnumberofwor kers.
Itwasqui tesur prisingt oseehowt heHRdepar tmentofacompany
employ i
ngwor ker slackedef fectivecommuni cati
onpr ocedures.It
wast hebi ggestf lawt hedepar t
menthad, sot osayandIdi dl earna
l
otf r
om theer ror scommi tt
edbyt heot her
s.Thej uniorHRper sonnel
l
aggedt remendousl ybehi ndwheni tcamet oef fecti
ve
communi cati
on.I nt hisr egar d,i
twashar dtoputmyf reshlyacqui r
ed,
updatedacademi cknowl edgei ntopr acti
ce,yetIsucceededi n
l
earningmanynewt hingsf rom thisexper i
enceaswel l.

Asprover
bgoes,“abookcannotbejudgedbyit
scover
”,i
tisdif
fi
cul
t
t
otell
whereanorgani
zati
onstandsjustbyl
ooki
ngatit
sphy si
cal
i
nfr
astr
uct
ureunl
essyougetintoit
.

Andthisexperiencehasgivenmear areoppor t
unit
ytot akeacloser
l
ookatawor kplaceandunder standthedifferencesbetweenthe
cl
assroom knowl edgeandr ealcorporateworld.Natural
ly,i
na
countr
ylikeours,wecertai
nl yhav eabiggapbet weent hebookish
knowledgeandt heoneear nedf rom exper
ience.Itisextremel
y
dif
fi
cultf
orthoset ounderstandt herealwor l
dwi t
houtanypr i
or
worki
ngexper i
ence.

Ourcurri
culum hasprovi
deduswi thanextr
emelyrelev
antacademi
c
knowledge.Allt
heacademi clear
ningmayhav enotbeenappl
iedi
n
practi
ce,Icoul
dstil
lseetheneedofi t
simplementat
ionandhowit
couldbri
ngaboutposi t
ivechangestotheHRdepar t
ment.
A. Or
gani
zat
ional
Behav
ior

Organizati
onalBehav ior(
OB)i sthest udyandappl icat
ionof
knowledgeabouthowpeopl e, i
ndi
viduals,andgr oupsactin
organi
zat i
ons.Itinter
pret
speopl e-organizati
onr el
ati
onshipsinterms
ofthewhol eper son,wholegr oup,wholeor ganizat
ion,andwhol e
social
sy stem.Itspurposeist obuildbet t
errelati
onshipsbyachi ev
ing
humanobj ect
ives,organi
zationalobjecti
v es,andsocialobject
ives.

Mypr eviouswor kexper i

enceshadpr eparedmewel l tofitinan
organi zationandunder standt hei rorganizational cultures.So, Iwas
prepar edandst artedper f
ormi ngt hev erydayIj oinedasi tdidn’ttake
met ool ongt ounder standmyr esponsi bil
it
ies.Iwasi mpr essedby
theni ce, welcomi ngambi enceandev enmor ewi ththef r
iendly
behav i
oroft hecoor dinatorswhi chdemonst rat
edt hatt heHR
depar tmentwassuccessf ulinkeepi ngast ressf reewor king
env ir
onment .Theyexpl ainedandf ullyassistedmet olear nthe
dif
fer entsy st emsoft herecor dingi nformat i
onoft heempl oyees.
Theywer ev er ypat ientwi thme; Ineededt oi mpr ovisebecauseof
whi chImadeal mostmi stakesatal l.TheHRDev elopmentand
TrainingManagerwasv erymot ivati
ngandappr eciative.Myi deas,
effortsandwor kwer ealway sacknowl edgedandappr eciated.Iwas
ablet omakeani mpr essionont heHRseni orsbymyt echnol ogical
knowl edgewhi chatt imessol v edev ensomeoft hecompl ex
problems.

B. Manager
ial
Communi
cat
ion

Eff
ectiv
ecommuni cati
onisoneofthekeycomponentsoftheHRin
anyorganizat
ion,
especiall
ythehospi
tal
it
ybusi
ness.Anditbecomes
part
icul
arl
ymor eimpor t
antforacompanytohaveagood
communi cati
onbet weenthemanagementandthestaffwi
llbe
passeddownt hel inei nt hef orm ofgoodcommuni cati
onbet ween
thest affandt hecust omer s.Also,i
tbr ingsamor eopenand
professi onal
lyrelaxingwor kingenvironmentt ransformingempl oyees
i
nt oloy alandmor ecompet entstaf
fmember s.Maki ngsur ethatst aff
hasal lthe‘toolsoft hei rtrade’ t
odot heirjobtot hehighestst andar ds
i
showev erat wo-wayt hing–empl oyeeshav et ocommuni cate
clearl
yandont i
mewhatt heyneed, andmanagementshoul dlisten
andmakesur et heyar ewel li
nformedofal ltheirstaf
f’srequirement s
andneeds.So, i
ft hisex istsi nawor kpl ace,t
heni tcreatesaposi ti
ve
atmospher eandbot ht heendscancommuni cat ewitheachot her
withcl arit
yperfect l
ywhi chwi l
lencour agestafft ogivetheirbestand
alway sal it
tl
eext rat hant heyarecapabl eof.

Wor kingclosel
yasapar tofHRDepar t
mentf ore45day spr ovided
mewi thanoppor t
unitytoseet herelevanceofmyacademi c
knowl edgeandi t
spr act
ical i
mpl ement ation.Almostev erythingt hat
wewer ecoveredinourcur riculum, aboutv erbalandnon- ver bal
communi cati
on,customerser vi
ces, tel
ephonehandl inget c.wer eall
extremelysuppor t
ivedur i
ngmyi nt
ernship.Likewise,Ifoundmy self
mor econf i
dentandbet terpr eparedt ogivepr esent
ationsduet o
regularpresentat
ionwear esupposedt odoi nourcour se.Thus, the
varioussubjectstaughtbyAI M byhi ghlyexper i
encedf aculty
member sprovedunpar all
el andadv ant ageous.Thisinternshi palso
helpedmeunder standthel ev elofmyknowl edgeandi tsusei nr eal
l
ife.

Asthenat ureofi nt
ernshipisnottofi
llapositi
onandf uncti
onli
kean
employeebuti st omaket hebestoftheoppor tunit
yandgatheras
muchaspr ofessionalexperi
enceandknowl edgeasonecan.AndI
beli
eve,Ididsucceedt oagr eatlev
eltobroadenmyunder st
anding,
honemyski l
lsandunder standthepracti
calrel
ev anceofmy
academicknowl edge.Itdi
dcreatealotofdiffi
cultl
yformet o
compr ehendt heappr oachoft hestaffuni
onsduet ot heirl
imitedor
nointeractionwi t
ht het rai
neesandi nter
ns.Also,i
twasundesi redt
o
askorexpr esscur iosityaboutt heinter
nali
ssuesint heirpresencei
n
theHRdepar tment .So, Icouldonlygatheri
nformationbasedonmy
observation.AndIf eltthattheHRdepar tmentofELSESDI GITAL
SYSTEM PVTLTDv erymuchneededanat mospherewher ethey
couldhav egoodcommuni cationwi t
heachotherwithoutbei ng
scrut
inized.Ifitcont i
nues, t
hent heremightbeahugegapbet ween
thestaffandt hemanagementaf fecti
ngperf
or mancesawhol e.

Itr
ulyappr eciatethesuppor tIreceivedf r
om mycol l
eget hroughout
theint
ernshi pperiod.Iwasputi naconst anttouchwi ththecol lege
supervi
sorandwasobser vi
ngcl oselyallmyact ivi
ti
eswhi ch
encouragedmet oputmor ehardwor kev eryday ,asIment ioned
earl
ier
,itdidr efl
ectinmydut i
eswhi chgotnot i
cedbyt heseni orsof
theHR.Andwor kingindiverseandmul ti
culturalenvironmenthadme
anoppor tunitytout i
l
izeandi mpr ovisemycommuni cat i
onski ll
sby
i
nteracti
ngwi thempl oyeesofv arioushier ar
chy ,nati
onal i
tyand
cult
uralbackgr ound.I nconclusion,Iam abl et ostatet hatthis
i
nternshippr ogram gav emeapl atformt oappl ymyt heoretical
knowledgei npr acti
cal l
if
e.Andt hispr acti
cal i
mpl ement ationofmy
academi cknowl edgehashel pedmet ounder standthecompl exiti
es,
chall
engesandpr ospectsthatlieinar eal corporatewor l
d.

CHAPTERI
V:CONCLUSI
ON

Itwasanabsol ut
ewor thwhil
eexper i
encewor kingatthe
ELSESDIGITALSYSTEM PVTLTD.Thef ri
endlywelcomi ngstaffand
thespacetheyhav ecreatedforatrainee/i
nternall
owedmewi th
ampleoppor t
unit
iestolearnandknowmy selfasaI nt
er.Thi s
experi
encebroughtoutmyst rengt
handal sot heareasIneededt o
i
mpr ovi
se.Itaddedmor econf i
dencet omypr ofessi
onal approach,
buil
tastrongerposit
iveatti
tudeandt aughtmehowt owor ki
nt eam
asapl ayer.Thepr imaryobjecti
veofani nter
nshi pi
st ogatherareal
l
ifewor ki
ngexper ienceandputt hei rtheoret
icalknowl edgein
practi
ce.Iam gr atefult
otheent i
ret eam ofHRDoft hecmpanyf or
thei
runpr ecedentedsuppor ttomakemywor kingexper iencetr
uly
rewarding.Especiallyworkinginthi sdepartmentmademer eal
izemy
compet enciesandl evelofunderst andingregardingt hehuman
resources.Oncompl eti
onoft hi
si nternshipperiod,Icamet oknow
aboutt heimportanceofhumanr esour cesandt herol eofHR
manager ,Traini
ngExecut iv
e,HRSeni orSuper vi
sorandHRSeni or
Assistantinanor ganizati
on.

Asani ntern,thoughIhadal imit

edspacet owor k,Isti
l
lmanagedt o
grabplenti
f ulofexperiences.Imadet hebestofev eryopportunit
yI
wasgi venandmadet heut mostuseofmyabi l
it
iesandknowl edgeto
ful
fil
lallmyr esponsibil
iti
es.Icouldimplementmyacademi cski l
ls
i
ntopr acti
ceandmyef fortswerehighlyacknowledged.Therei s
howev ersomegapbet weenourt heoreti
calknowledgeandr eal l
ife
practi
ce,yett hemanager i
all
evelstaffmember sisquiteopen
towardsupgr adingcur rentapproach,whichwasext remelymot ivat
ing.

Hence,Icansum upbysayingthatmyinternshipexperi
encewasa
mil
estonetomyacademi candprofessi
onal experi
ence.Ithoroughly
enj
oyedthechall
engesthatcamealongev erysingleday.Icouldalso
bri
ngsomemi norimprovi
sati
onsduringmyi nternshi
pwhi chwere

abl
etoleav
ethei
rmarks.Thesel
essonst
hatIhav
elear
nedwi
l
lbea
val
uabl
eoneformyfutur
eendeavorsaswel
l.

BI
BLOGRAPHY

 htt
ps:/
/www. gadget
s360.com/ser
vice-
center
s/oppo/mpcg-di
git
al-
syst
em-priv
ate-
li
mit
ed-
6521
 ht
tps:
//economi
cti
mes.i
ndiat
imes.com/
company/mpcg-
di
git
al-
system-
pri
vat
e-l
i
mited/U64202MP2016PTC040934

 ht
tps:/
/connect
2indi
a.com/
MPCG-
DIGI
TAL-
SYSTEM-
PRIVATE-LI
MITED/3441361

 ht
tps:/
/www.
li
nkedi
n.com/
company
/el
ses-
digi
tal
-sy
stem-
pv
t-l
td/

 https:
//www.
what
ishumanr
esour
ce.
com/
human-
resour
ce
-devel
opment

 ht
tps:
//www.
what
ishumanr
esour
ce.
com/
tal
ent
-
management

 ht
tps:
//t
vrao.
weebl
y.
com/
hrd.
html

 htt
ps:/
/ www. studocu.
com/ i
n/document/dr
-apj
-abdul
-
kal
am-t echnical-
uni
versi
ty/master
s-of
-busi
ness-
administrat
ion/human-resour
ce-devel
opment-
notes/
14516603