SUMMARY OF FINDINGS

1. From a total of 404 young adult participants from the selected City of Cavite, 310 were

aged from 21 to 30 years old. There are 26, 67, and 1 respondent belonging Below 21

years old, 31 to 40 years old, and 40 years old and above, respectively. The majority of

the respondents were female which accounts for 52.7%and the rest are male. Out of 404

young adults 146 of them state that they belong to a family whose monthly income is

10,000 and below while two participants state that they have a monthly income of Above

50,000. There are a total of 314 respondents for GrabFood and 354 respondents

FoodPanda indicate they use these apps once to thrice a month only.

2. Five indicators to determine the level of Delivery Service Quality of GrabFood and

Foodpanda were tested. Tangibility, Reliability, Responsiveness, Assurance, and

Empathy garnered a total mean of 3.35, 3.30, 3.37, 3.39, and 3.37, respectively for

GrabFood Application. For FoodPanda the overall computed mean per indicator is 3.38

for Tangibility, 3.31 for Reliability, 3.39 for Responsiveness, 3.40 for Assurance, and

3.34 for Empathy. The overall computed mean for the Delivery Service Quality of

GrabFood and Foodpanda is 3.35 and 3.36, respectively.

3. A total of nine Determinants for Continuous Intention On Using Food Delivery

Applications of GrabFood and Foodpanda were implied. Information Quality,

Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions,

Hedonic Motivation, Price Value, Habit, and Continuous Intention are the determinants

to determine the extent to of respondents continue to use GrabFood and FoodPanda

Applications for their purchases online. An overall computed mean of 3.31 for GrabFood

and 3.33 FoodPanda indicates that participants perceived to continue using these apps.