aoe Yo] Sane ole ney Z “In the business of a sole trader the decision of what to purchasé is usually made by the (A) cashier ®) proprietor stock control clerk (D) purchasing manager Item2 refers to thé following diganizational chart of James Co Ltd, pos Sharcholders | ‘Board of Directors You are Your coi is the seowa athe eid of the organisation js me te fog that some cone ‘can belsiade in the filing systent. Whil ae ie floated 1s the MOST abi 6 dotion for you'to take? (a) j ith i ®) pia Schl vo # ice : f ef plganager Oh! | © your i @) oe eaten esa ete pylon, it Ae tbe f I: fi i + ‘; es | |4. Which of the following pieces of computer hardware is an output device? iexn § refers to the diagram below. 80 @ cru a @) - Mouse ee ©) Monitor S54 @) Keyboard Bey S30. 20 5. When dealing with members of the public 10 which attitude should you adopt in you: job? . fs 0. S A SO gt re “(A) The customer is always right @). Be polite to customers who are 8. ‘The means of communication illustrated in ‘polite to you: the above diagrath is BEST described as (©) Work hard, but do not go the extra i oral © Ihky deserve toibe B)..-- waitten | i: ©) j visual ©)! | electronic . 1 Hig ane machin if Jodo [eee is (0) | despatch cuigoihy mait @)| | record the tid of arrival of |) Sincoming mail). © | indicate that a person has seen the 1.1 Somtespondence : | (D);." | give an impression of the value of : “3 ‘i ( pobtags | : i %s whomsh¢) applioatio} A) @), © ®) { 4 Tl okdocs i GOON TO THE NEXT PAGE12. 13. a4. 15. 16. On receipt of an incoming letter, the clerk’s first action should be to (A) code it (B) — date-stamp it (C) route it comectly: (D) hand it to the supervisor A confidential letter addressed to your gmploycr is received in 2 tom condition. ‘You should (A) return the letter to the mail department (B) _ attach a note to the envelope and deliver by Hiand to your employer (© | pet the leer into a new envelope and take it to your enlployer @) ipt- the, “ehvelope ‘Wheajthe 24-hour 18:30 Rotits, the titnd on] is * A @) © @) Ms ah dclsed Bathi “ a sample oa ire about he factinsed pany, to raptor fees toh = ee fused to 4 19.04 A file is said to be inactive when (A) itis of no further use ®) it bas not been seleased for filing (©) _ithhas been withdrawn for refer- ence purposes @) the comrespondence is too little ta open a'new file Which of the following characteristics is the MOST important when choosing a filing system? (A) \ Ease of operation @) Capability of expansion (©) Availability offiling equipment and supplies @) Suitability for the nature of the ‘business ‘Yitibg throhgh bs ise of microfiliing is, - valuable for the’ teas of ingen peesorprot information whictt must be kept for miatly years i fofficiel fecords which are i ‘froquentiy ased” ‘customers! dccounts frémn which | statements are to be made 20: i iin file shout be ase co (A)... [serves a | @) |: keep temporary reebrds’ ' ©) , keep permimenit records | @D) | | store conifitiential information es wok2, : JB Which order should the foto ie eee aaa cee for each day should be be filed? written in a. diary L Capt. Richard P. Dundee (A) atregular intervals H. The Dundee Cake Co ®) inthe comect time ‘Sequence TL Dundes and Dandee Lta (C) clearly and concisely with a peri TV. James Dundee & Sons @) in pencit and when confirmed, in, ink A Lomw @ Lowa O umywvy 26. The wp weet procedure for a receptionist to (Dy Iv, 0,1 ‘use when intioducing a business Visitor is ‘to announce. ‘the person's ocean lt reso ‘Management, ) name aad title documents are filed in, ‘chronological order (By title and company This eystem is used by arranging files (company, title and name according to j ‘| ©) — name,title and company “ i : @) The BESTHosation forareceptionist’s deck © isniear to dhe! @) : ¢ a & A records msnagl © described as én ints t @) A) eo Before . ‘Secretary @) rise bers cy 2A); {B): > The © i Pipe : fonts fp The term ciossetacng Fefers to files ) Pee Humber} for each that are filed. under | |”. méinbetof salt { fa } tA) inactive fling ae ; I {the samme Heading © Ee { «© dierent ides nef @) miscellandou fling * | { - up. * ze beanie © i | G0 ON TO THE NEY Dae \ , \29, 30. 31. 32. In what order should a secretary complete the following procedures when preparing fora meeting? a Collect stationery for use at the meeting, Ensure that a venue is booked. + Send notices of the meeting end agenda to all inembers. Collect information required for lise at the meeting, & BR @® LMM @) T,MLIVi © “ULILLIv ©) Nua discdsted af da EXCEPT"! (A) | | declaration ) | | election 6 (| | milking hits f | Jmaportant Barson | aie @) "| presentation ina adoptionof the | Sompany é epos nf acount Efe i ‘Wheh idiere! is an egal number dé votes “for ahd ‘agains? a motion the Cllairmian fg ; (A) |: dastiatyote! @) |< drop the motion (©) |) recount the votes ©) |. amend the motion 33. 34 350 4 For which of the following reasons would a chairman of a company’s board postpone améeting? (A) Two ofthe directors ofthe company are absent, ) The secretary has misplaced the list of members. (©) The chairman's agenda has not ‘been prepared. @) The number of persons needed to form a quorum is not present. ‘The term ‘verbatith minutes’ refers to alan (A) record prepared in the presenttense ®) — dotailedrecording ofthe chairman's i remarks (© extract of important proceedings in the minutes “ . @) exact wording of the proceedings at the meeting" es i j i [Ab ckeoutive hids td attend fan-Sverseas {meeting aid will Have to makd reference correspondence ‘on filé. Which of following abtioas Would be! MOST |Spproctias to allow him to’ have the [pelevant informatica?“ i ‘Miike copiel of tie coiresposidence. |@) ¢ Mdke'a summaty of the! dorres- 4 * poudence! 1G) © 'Give him tle relévint files'and adie : him to sign for them. 1): Givehim a ‘correspondence from, Pl the files abd'askhim'to sign forit,27 36. ‘Traveller’scheques should becountersigned 37. Your emplayer is on anot (A) as scon as they are issued requires additional (B) before taking them to the person os Scccpting payment or cashing ond money to her is by 2 business trip } ther Caribbean teziitory and urgently money. The BEST way A) debit teanster © ° Ww the presence of the person () credit transfer ecepting payment or cashing © intemational bank draft them @) ctectronic money transfer ©) at the hotel before taking themn " fo the person accepting payment, or cashing tren Pane Pov 38. Some fonts offer aprogramnme which aims Purchasing Cer) | ‘Purchhsing i ! it Purchasing Assistint spe eas Services for the | Maintaining stpet records | Maintaiing. fatatiase ori suppliers 8.00atn - 4.00. ee Friday: To assist ia the}prbeivement higeetss any! 39. Phe dckdumene above ig i (B) [job description ; OQ) fieb specication | | i (A) |job netysis i f fole ofa “fe | ' | ' ' fis tori eet otrt regan, - I t Bi i D) [personel Specification: |. | | : i a oaraese A) appraisal @B) induction cr ‘deployment (D) Tecruitineat: fae i the followiig dba. ri :40. Which of the following Sequences should * Item 44 refers to the diagram below, be used when. planning interview appoint- i ments? : MUTUAL TRUST BANELID 10 High Street ‘qxt-of Spain, Trinidad . L Inform each applicant of the date and time of the interview, TL Give the receptionist the names of applicants and the time each is expected. m1. Plen that each interview lasts at Jeast halfan hour. WV. Make a note of the exact time set* for cach applicant, 44. The above cheque is payable to (A) anyone who presents it a @) _ . the person wi has endorsed it | (©) anyone with én account at the bank @) ‘the ¢esount of the persdanamed on i 41. thé cheque i UI 7 rood 45..]. To, pay bis:aécount in cash, facastomer| ji] tendered a “i paces ALE 5-20.00 ns . 1 Fae ‘ iu ie [i f : aes i I HH LS Sef on : 42, ‘What sum of 58a) $18960 ©) $1904 «Cy $191 » @) S195 43. bikin cinshdosnl 4 1 | : [employee use to familiscse | iis | | eto? 1 Vs (2) 5 Bosecaa) ses | . Rotipany sectetary 1 (C} . « Company manual " | ©)” Contact of Eaipleynledt > , | | Hea46. 49, Items 46-47 refes to the following document, Nodol | LINGQBANKETD | uNGO BLyD oy 2u9R0u ; LINGO In favour of Pay fo the j Be erder of ‘Mr Bruce. Me Brae Bey ! | tesum fe ee hundred and fifty dollars a T er Joan Wiipaymor I 47. On 2 October 2011, Mr Hall ‘attempted to ‘ash the abovecheque at his bank, Savings Banks Lid. His. Tequest was denied because wo @) HAD, © i)” Q 12) 1) ‘ideniisicetion wf A tins {Which ofthe following is the BES‘ method “of pidcessing inventiry date?’ | (A) ® (A) } Meaual / Oo 3); Physical} o) C} |. Electron ey | Media is cert \ i f al ena ‘The Joy High }o0l wants'to buiida new: pcre el aujieen arid has zeceived promotiinal ma. |, fetal fom fimis. In ordénto select L FI i ‘themdst suitable fortilejob; te schoo! HH aca i Pg Hs ioe (A) tenders F TIL) || Reatpissi¢n to iit choad i bY | price listy ar. 5 | ©) . cataloguds ; wt laa ft @) . statement } . 19; | | thonly i (©) | Lanai only : } © friresa i j : | bese ‘ 60 oN fo rim mar hacks52. ‘Item 52 refers to the table below which shows the information on a stationery stock card. -10- ‘Maximum: 0 reams ‘Minimum: 20 reams Date Details Received [Issued [Balance 1 March: ss 8 March Sales Department 10 Le | 10 March | Typing Poot 7 2 23 10March_ | A.S. Bounty & Sons Ltd. “as 4B April | Purchasing Department 8 40 12 April ‘Typing Pool 10 30 23 April f ae 10. 1 20 erignkel Departneat vite ’ Eph nk) | ‘the closing stock atthe ‘Win using the LIFO method? 1 “eh @y! sso f @B) [1 95" jf FO RRESL @) ; | s390' ihe 54, - oD The 7 Bip deter blaoniag and supine @ costs, of ostction marketing of goods Or 3 production. processes contracts) of employment of the oworkers, | | | i | i | | { responsi fora= 55. The duties ofacleck inthe transportoffice 58. include XZ. maintaining a database of couriers I accepting orders from customers providing customers with inforniation about the elivery of their orders (A).~ Land Honly () Land Monty (© Wand Monly @) Lend ur oe 56. Anunsolicited letter of application may be written when i A @) os) @) 87. It is now 60. @) Welte a tester to folios’ ‘up the lication, IF YOU FINISH BEFORE TRMEIS IE : A person who wes dismissed from a previous job is filling out an application form for another job.. He is required to state the reason for Ieaving the last plece of employment. It is best to (A) ignore the question (B) answer ‘not applicable” (©) give the comrect reason: (D) make a reasonable excuse ‘Which of the following should be done ifno mention is made of promotion opportunities when you are being interviewed for a job and you are interested in having such information? (A) Ask aboiit it in 2 follow-up lettet after the interview. B).. Visit the office and question the employees.) ~ (©) * Assume that promotion will be automatic, ! ; Ask abcutit Before the close ofthe i) interview: | ‘Which of tie following is NOT a requize- ment of a letter of application? (A)! + Ieshould be typed. (B)| | The grammiarlused should be |) gomect, (©): ; H should requést 2h opportunity for |) dwinterview. | (D)):" Rishould indicate the position or Tes.