ae Jnasole trader business, who usually decides what should be purchased? (A) The cashier | (B) The proprietor (C) The stock control clerk (D) The purchasing manager Employees na lesge organization are MOST likely tohave | 1 (A) very close supervision (B) _ limited career prospects (©) abigh degree of specialization @) direct contact with management Jnanoffice where large quantities of printed saterials have to be gat to size, # would be ‘MOST usefiul to have access toa (A) guillotine @) letter opener (©) sharp-edged knife ©) _ large pair of scissors i In which of the felling situations would the relationship between employees be described as ‘vertical’? (A) One is senior to the other. (B) Each hasasimilar'status in the firm. (C)__ Onejob ismore important than the other j (D) _ Onehas been employed longer than the other. | ‘The term ‘span of contro!’ refers to the (A) manager’s inftuence, right or power to perform a particular task (B) system of grading management and ‘subordinates on different levels Ko) lines ofcommunication between the manager and his/her subordinates (D) maximum number of subordinates the manager can supervise efficiently} "GA Mulhple Chovce 6. 10. T Which of the following means of communication is the MOST efficient way of informing 100 members of staff of new rules regarding the use of office telephones? (A) Staffmeeting (B) Individual letters (C)__ Notice on the bulletin board (D) Memrandum sent by email The MAJOR difference between an operator assisted call and a direct call would be that the operator assisted call would (A) detimed (B) incur an additional'fee (©) __ be monitored by the operator (D) __ have to be poid for immediately ‘A.caller asked to speak to Mr King only. ‘What type of call should the operator make? . (A) House (B) Personal (C) Conference (DP) Person-to-person ‘A small package containing important documents is to be mailed to Canada from aCaribbeaa island. Which of the following postal services would be MOST suitable? (A) Parcel post (B) Recorded mail (© Registered mail (D) First-class meil “Anapplication for the position of despatch clerk was addressed to a company. To whom should the mail clerk forward this application? (A) Shipping Supervisor (B) Marketing Manager (©) Administrative Officer (D) Human Resouroe Manageru 12. 13. 14, Be A clerk was asked to make 900 copies of a document. ‘The minimum quantity ofpaper she should request is (A) 2reams i ®) 2 quires (C) 3 quires ©) 3 reams On receipt of an incomingletter the mail clerk’s first aotion should te to (A) codeit (B) date-stamp it (©) route it correctly D) —handitto the supervisor. A confidential letter addressed to the employer is received in a torn tondition. The mail clerk should (A return the letter to the mail department (B) refuse to accept the envelope from ‘the mail department (C) , put the letter into new envelope : and take it to his/her employer (D) attach a note to the envelope and deliver by hand to his/her employer An.unsolicited letter of application may be written when (A) acompany advertises fora vacancy (B) an application is sent enquiring + about a vacancy (©) a company’s applivation form is made gvailable (©) an epplication is sent in response to.an advertisement 15. 16. uW. 18. (A) ignore the question (B) answer ‘not applicable” (©) give the comect season ©) make a reasonable excuse Which of the following sources does NOT provide information on job opportunities? (A) Thesaurus (®) Newspaper (©) Trade journal ©) Company newsletter ‘The accounts department has requested a file ftom the central filing department. ‘Which of the following actions should the file clerk take? L Find outif the file is availabic. I. * Complete an ‘out? sheet and place ittin the file, TIL.» Ask the person receiving the fle to sign for it, (A) Lend only @®) and Wonly (© Wand Mfouly ©) Llendmt Filing through the use of microfilming is ‘valuable for the storage of (A) official ecords which are frequently used | (B) _passport-sized photographs of stalf membets 2(©) information which must be kept for many years ©) ‘customers’ accounts from which 7 statements are to be made A person who was dismissed from a previous job isifilling out an application form for another job. He is required to state the reason/for leaving the last place of employment, Itis best to19. 20. a. 22. ‘ -4- ‘Which of the following situations would cause a file to be classified as inactive? (A) Asupplier now solisia wider range of goods. (B) The organization has stopped buying from a particular supplier. (©) A company with which the organization deals has changed its name. . (©) A company with which the ‘organization deals has changed its business address. Yo maintain an efficient records amanagement system, documents are filed in chronological order, This: sysiem isused by arranging files according to (A) dates ; ®B) topics (©) numbers @) companies Before starting to set up appointments, 2 secretary should first thoroughly familiarize herself with the ' (A) __ pattern of her boss’ workday (B) _ method of recording appointments (© correct procedure for greeting callers (D) extension numbers for cach mnémaber of satt ‘Which of the following are needed to maintain a reception area? I. Comfortable chairs TL Alavishly decorated room WI. Newspapers, magazines and company literatare (A) Iand Tonly (8) _ Land if only (©) . and If only @) | Wand IT 23. 25. Which of the following gives the correct sequence of tasks that should be carried | out when rescheduling eppointments for | an executive? 1 ' | 1. Confirm new date with execative TL Obtain new date from executive | I Delete original date from diaries . | TV. Contact client, apologize and give : new date : @ Lio | @) LIL : © WuL0 ©) WWII ‘The correct procedure for a receptionist to ‘use when introducing a business visitor is to announce the person’s (A) tame andtitie (B) __ title and company (© company, title and name (D) ame, title and company [At the end of a meeting the chairperson suggested that unfinished business be discussed at another meeting. The: meeting, has therefore been (A) altered (B) —adjoumed (© amended ©) postponed ‘At a meeting on 25 November 2013 discussions were held concerning the appointment of a secretary. Whih document should be consulted to obtain the information that was discussed at the meeting so that follow-up actions can be taken? (A) The Chairman's Agenda (B) The Notice of the meeting (C) The Minutes of the meeting (D) Tne Agenda for the meeting27. 28, 29, 30. 31. An ox-officio commitice me who (A) is appointed by a’ majority vote @) votes on behalf of an absent metnber (©) attends meetings by virtue of an office (D) manages the proceedings of the meeting, ‘What action should a chairman take when there is an equal number of votes ‘for’ and ‘against’ a motion? (A) Casta vote @) Drop the motion ©) Recount the votes @) Amend the motion Which of the following items of business is NOT discussed at an Annual General ‘Meeting? (A) Declaration of dividends @) Election of directors and auditors (©) Making arrangements for a very * important person @) Presentation and adoption of the company’s reports ‘The term ‘verbatim minutes’ refers to (A) a record propared in the present tense : (B) a detailed recording of the chairman’s remarks (© amextract of important proceedings ‘in the minutes » (@) — amexactwordingof the proceedings at the meeting ‘When the 24-hour clock is showing 18:30 ‘hours, the time on the 12-hour clock is (A) 630am, @) 630pm (© 830am, (@) 830pm. 34, ‘The clerk responsible for making travel arrangements for a staff member forgot to make a hotel reservation. The officer was due to depart at 10:30 a.m. for Martinique, ‘The error was discovered at 9:30 a.m, on the same day. What should the clerk do to solve the problem? 1 Contact the officer at the local airport and inform him of the error TL. Leave matters as they are MI. Call the hotel, expiain the situation and make the reservation, (A) - Land Zonly ®) — TandIfoaly (©) Mand Il only ©) Wand Wonly Your employer is on a business trip in another Caribbean territory and urgently requires additivnal money. The BEST way to send money to her/him is by (A) debit transfer (B) credit transfer (©) international bank dzaft ) electronic money transfer Which of the following documents are required for a Caribbean national to enter the United States of America? Passport I Vise 1. Credit card (A) Tonly only @) Land Wonly (©) Wand Il only ©) 1 Wand tr35. 36. 37. 38. ‘One of the MOST important functions of the Human Resource Department is (A) introducing new employees @) receiving visitors to the firm (©) _ ensuring proper communication @) attending to the welfare of * employees There is a growing feeling among staff that concerns over their general welfare are being overlooked by management. What is the FIRST action which should be taken by staff to improve the situation? (A) Take industrial action. (B) —_Requestameeting with the human resource manager. (©) Bring the matter to the attention of the trade union. (D) Request a meeting with the head of - the organization, In which of the following situations is cross-referencing NOT needed? (A) Thename ofa supplier is changed. (B) A female customer has a name change through marriage. (C) _ Apiece of comespondence relates to more than one name. ) A document is'to be placed under aspecial name for exsy retrieval. The following information was on the salary slip of an employee: Gross Pay - $1 570,00 PAYB =" 8 115.00 NIS eo 3 43.00 Pension - ‘$33.50 ‘What is the employee's net income? ($1378.50 (B) $1412.00 (C) $1603.50 @) $1761.50 39. 41. 42. ‘The term ‘imprest? moans (A) a special sum in the bank (B) money set aside for petty cash purposes (©) ° afixed amount of money budgeted by 2 cabinet (©) a fixed amount of money used for bulk purchases Which of the following deductions can be made from wages without obtaining permission from the employee? I. Company health scheme I. National insurance HL Income tax (A) Land only (B). Iandionly (©) Wand only ©) 1, Wand 0 Clare Lee is paid a basic wage of $8.00 per hour for a 40-hour week and $9.60 per hour for overtime work. Last week Clare worked 48 hours. What was her total wage for the weak? (A) 8 76.80 ®) $320.00 © $396.80 ©) — $760.00 Which of the following is the BEST method of payment for purchasing a box of paper clips for a company? (A) Cash (B) Cheque (©) Credit card ©) — Money order43, 45, 46. ATs Which of the following BEST describes 44, _. In the oash book, all monies received are the purpose of the petty cash fund? indicated as a (A) To reduce clerical work (A) debit entry (B) To store cash efficiently GB) credit entry (©) For prevention of theft by (©) credit account employees @) deposit account (@) For making small payments | conveniently Item ds refers to the table below. Goods and | Cleaning [Postage ] TeaBars | Travel Services 3 $ 8 $ Totals 30.00 15.00 19.40 22.00 The totals above were extracted from a petty cash book, The petty cash float is $100.00 and it is Operated on the imprest system. Which of the following amounts should the petty cashier receive to start tae new period? (A) $ 86.40 (B) $100.00 (©) $113.60 @) $186.40 Htem 46 refers to the following transactions which oceurred on Account Number 346/981/010 Date Details Description Debits Credits ~ ; Balance Jan Balance 150.00 3Jan Interest = * 3.00 Stan Withdrawal ATM 140.00 12Jen Cheque 13572 : 200.00 15 Jan Cheque 87431 50.00 27 Jan "Service change 10.00 The diagram shown above is an example of a (A) cash book (B) summary sheet (C) statement of account : @) bank reconciliation statement41. 48. 28 ‘What is the first step’ that a businessman should take if his cash book and bank statement show a difference of $20? (A)__ Reconcile his bank statement with his cash book. (B) Regard the $20 as interes: on his current account. (©) Inform the bank that an error has been made in his account, (D) Write a cheque for $20 to balance his statement with the bank. ‘Which of the following services would usually be offered to customers who have fixed deposit accounts at a commercial bank? 1. Higher interest rate than that offered on savings accounts Tl Withdrawals on demand with interest earned TH, Permission to'write cheques on the accounts @ Tony @) Dooly (C) Tand Il only ©) 1, Wend 49. 50. 51. ‘The procedure for counting stock on 2 regular basis is BEST described as stocking thatis (A) anneal @®) ~ physical (©) pexpetual (©) unscheduled ‘The use of a perpetual inventory system in a large department store enables (A) goods that were purchased first to bbe sold first (B) goods that were purchased last to bbe sold first (©) caloulation of stock levels and ‘values at specific intervals (D) immediate updating and valuing of stock and automatic reordering From the following information, use the FIFO method to calculate the cost of closing stock at the end of May. Month Receipts Issues January 15 @835, February 15@ $30 May 20 (a) 9275 @) $300 . (C) $350 ©) $37052. 53. Item 52 refers to the table bi low which shows the information on a stationery stock card. Maximum: 50 reams : Date Details Received | Issued Balance 1 March 45 8March | Sales Department | 10 35 10 March ‘Typing Pool 12 Eas} 10March | A.S. Bounty & Sons Ltd 25 8B April Purchasing Department 8 40 12 Aptil ‘Typing Pool 10 30 23 April Personnel Department to | |20 How many reams must be ordered on 23 April to restore stock to maximum? A 2 @) 30 © 4 @) 50 ‘To cover transported goods from any risk, 54, the despatch and transport office usually obtains a (A). bill of lading (B) certificate of origin (Cc) certificate of insurance @) customs declaration form Which of the following is NOT a function of the sales and marketing office? A) @®) © @) Maintaining mailing lists Organizing promotional activities Preparing statements of accounts Liaising with advertising companies“10= qtem 58 rofers to the following document. CUSTOMER'S NAME: JOB: Twelve (12) Cushions JOBNO: 170 ‘TIME REQUIRED TO COMPLETE JOB: ‘Two (2) days: ‘MATERIALS NEBDED: cost Fabric Sponge . 250.00 ‘Thread 60.00 LABOUR REQUIRED: Stitoher * Total Cost of Labour 200.00 ‘Add:20% for Overheads ‘Total Cost of Job Cost per unit = ‘The total cost of the job is (A) $910 fi si 110 © $1360 (D) $1332 Which of the following documents 57. ‘What should the despatch cleric do if the originates from the castier as « contract jjumber of items being delivered is fewer . petween the carrier and the supplier when {han that shown on the delivery note? goods are to be shipped? ; (A) Reprimand the delivery agent and (A) Billoflading ‘refuse to accept delivery. (B) Delivery note (B) _Returnthe goods and ask for urgent (©) Despatsh note Gelivery of the correct order. (D) Consignment note (©) Accept the delivery and ask the t company to send the outstanding items. - (D) Write the shortage on the delivery note before signing for receipt of the items. \ t | 'Ste $8." The operations office is responsible for planning and organizing the (A) costs of production (B) marketing of goods (©) production processes ©) contracts of employment of workers 59. P Hawk hes a Gnanufacturing business, His raw materials cost $1 900, Rates and rent total $2.000, and factory wages amount to $2 500° ‘The number of units produced is 640, ‘What is the production cost per unit? A s4 @® sé (© sio @) 813 60. Which of the following documents is used to ‘port an accident in which an employee is inhired? A) Claims Form (B) Insurance Form (C) Evaluation Form @) Employee Liability Form END OF TEST ‘ 1 YOU FINISH BEFORE TIME Is CALLED, CHECK YOUR WORK ON THIS ‘TEST.