wr! ow 3 offce i Which of the following documents gives in~ formation on the lines of authority ina com- pany? A) Orgenisationchart (B) Director's report (C) Listofdirectors (PD) Jobdescription 2, Inthe business of a sole trader the decision of what to purchase is usually made by the (A) stock eoatrot clerk (B) purchasing manager (C) proprietor (D) cashier 2. Inan office where large quantities of printed materials have to be cut to size, it would be MOST useful to have access toa (A) sharp-edged knife (B) large pair of scissors, {C) guillotine (D) letter opener 4, Yourimmestiate supervisor has asked you to getsome informationand bring ito his office prormpily. You have all that is required, but another senior executive is now with him. What is the best course of ection for you to take? (A) Waituntif ne is free and take it in to os him (B) Slip quietlyinto bis attract his ateeniion (C) Knock on his door and ask him ifhe would like to have it now (D) Obtain permissicn on his extension to take in the inforriazion 5 ice and try to Procenute Se L 20 us is Which of the following are likely to be at a high level if there are good interpersonal re- lationships between the supervisor and their employees? 1. Production I, — Staffmerale Hl, Staff welfare TV. — Labour turnover (A) Land only (B) Land fl only (C) Wand MM only (D) Mand [V only In business a memorandum is used (A) forshort letters (B) in place of post-cards (C) forinternalggmmunicaiion (D) asa memory aid Which ofthe following shouldbe sed to ob- tain postage rates? ee (A) Post Office Guide (B) Ready Reckoner (C) ABC ShippingGuide (D) — FronkingMachioe . Which of the Following procedss is NOT proper telephone etiquene?™ * Answer, the, telephone as soon as jt rings: : (B) Thank the custonier for ailing, (C)_ Allow the, persona called to end the conversation.” (D) Answer the,.phone, with, a. cheery “hello” (Ay 3 a9 1 . the foto; A PBX aystem is used to facilitate “(AD orai communication (B)"—weittencommunication (C)retrievalof éoou (D) storage df documents “The: Th ‘ance foreman of an organization, -ysually nas tobe moving around the building 1s seldam in the affiée, Which of ving instruments should he have 10 ate glfive contact with hirn? and ist A (A), Extensiontelephione (B)"” Intercom (C) Apagingslevise {D) A telerest Whiel of the following machines would pe vide the MOST effective service for eomea fies which iréquently requiveimnmedistele patch and receipt of written infos (a) Telex (B) Telafox (C) telson (2) Compr it a bettar awhicls fad A customer en ‘been sent to the flew a snonth che loner could nat be f the follewing shouts! the m jetermine if it were seceived? (A) © Correspondence dig (B) — Mailregister (C)_ ° Postage book (Dy Mailing list > ave ih eurh coe 13, When the mail instruction "poste restante! is used it indicates that che mail is te be (A) returned 10 the sender ifendelivered (B) _sentoy special detivery {C) collected from the post affice {D) dispatched immediately 90095 1/F 2003 15. Which of the following are advantages’ of & franking machine? 1.7 There is no need wskerp large quan tities oF stamps UL, Less money is spent an postage. LI, A recard is, made of where the mail is being sev. iv. Stamps do not have to be pasted on te the envelopes. (A) Land Ionly (@) Land 1Y only (C) Wand Itt only {0)_liland iV only WhieW ofthe following items received in the mail MUST be recorded in the Remittances Book? A receipe WA cheque I, Amoney order {Y Abank statement (Ay Land IY only (8) Wand Utoaly (C) U1, HLand IV only (D) 4,01, Ht and tv You have been asked (9 make copies OF re- ports lor different members of scat. They have indicated the dates aacl tines by which they would like co have the copies, Which of the following procedures should you use to ensure thac staff members receive their ce ports on cime? (A) Deal with all work in the order re- ceived (B) Arrange all work in order of re quested priority and work in that order (C) Do shorter and simpler tasks first {D) Deal with the requests from the s ior officers first. (GOON TOTHENEXTPAGE18. 19. 21. oie Which of the foliowing is NOT an advantage © of the decimal numeric filing system? (A) {t allows for removai’ of files for transfer. (B) _Divisionsare possible. . (©) There is little possibility of over- crowding inthe files. (D) __Ithesuntimited expansion, For what purpose should a tickler file be used? (A) + Keeping ternporary records (B) Serving as a reminder (C) Storing confidential information (D) Keeping permanent records ‘When a file has been requisitioned, important information about the loan of the file should be recorded on a/an (A) index card @) — outeard (©) cardindicator @) guide card Tn which order should the following names be filed? 1 Capt. Richard P, Dundee I. The Dundee Cake Co III, Dundee and Dandes Lid TV, James Dundee & Sons (4) LU, mL 1v @) LULU (C) WM IVL @) M1 To find a file in a numerical filing system one must FIRST refer to the (A). visible index @) Index cards (©) stripindex (D) —routingsiip 22, 24, 25. > ©) Find outifthe person: A job specification gives the (A) general description of the duties ‘which are to be performed (B) _tistoFqualificationsnd skills required for performingthe job ~. (©) identification of tasks and specific times required for performing ajob () evaluation of a job to determine the wages for its performance ‘A file clerk in a new organisation has been handed a bundle of documents and asked to set up the filing system. Which of the fol- lowing items of supplies are required? 1. Dividers "Out cards DL File jackets IV, Cross-reference sheets (A) Land iV only @) Mend Mealy (©) 4, Bland TV only (D) 1, Wand Iv Mr. Smith, a vaived'cistomer, visits the of fice a day before his scheduled appointment because he is iu the area, What should the receptionistdo? (A) Suggest, to Mr Smith that he sees someone eise. (B) Tell Mr Smith that the person he isto see is out,. (©) Remind Mir Smith politely of tie date ofhis appointment. luhowhom Mr Smith bas the appoisunent ean gee bim, Which of the following is used to record in- formation about visitorsto a firm? (A) Atickler file (B) Aschedule of activities (C) A reception register (D) A business card27. 29. An urgently required piece of equipment was delivered (o'the-office in a damaged condi- tion. Which of the following actions should the receptionist take? (A) Refusé to accept it on the grounds ‘hat the item is damaged (B} — Make'a note of the damage on the delivery note, sign it, and Inform the supervisor of the damage (©). Phone the supplier, report the dam- age, and Follow hiis or her advice (D) —Sign,the delivery note and at che First opportunity inform the supervisor of the damage. ‘Assume that'you are employed as a recep tionist and an. executive tells you at the be~ gining of the day that he will be unable to keep 23:00 p.re. appointment with aclient in his office. What action MUST you take? (A) Write the client, apologize and ask him to suggest an alternative date. (B) © When the client arrives, apologize and offer him another appointment (©) Whentheclientarrives apologize and suggest that he might wish to see someone, “Telephone ihe client, apologize and suggest the time fora new appoiat- ent, @) Which of the following actions should be taken at a meeting if the same number of persons who voted Fora motion voted against the motion? (A) Amember will submica closure. (B) The motion will ‘ie on the table’ (C) The meeting will have to be ad- joumed. ‘The chairman will be allowed a cast- ing vote (D) A term used to desctibe a committee which has been set up to deal with a specific cat (A) ad hoe 5) central (C) general (D) administeative 60095 1/F 2003 31. As secretary of your school clu, which of the following actions should you take AFTER, ameeting? 1. Prepare the minutes of the mesting Justconcluded. HL. ” Draft the agenda for the next neet- ing. TH, Bnsure! that decisions taken at che meeting are carried out, 1¥. Change any motions made if neces- sary. (A) TandIonly (B) Land ITonly (© MandItronly (D) -MandTV only What FINAL aétion MUST be taken before the minutes of a board mesting can be Geclarad an accurate record of the masters discussed at the meeting? (A) A draft of the minutes must be seen by the chairman before they are circulated. (8) A draft of the minutes must be circulated to all members for their comments. (C) The minutes must be compared with the chairman's agenda, (D) The minutes must be confirmed at the next board meeting. ‘The term ‘matters arising thereon’ on an agends provides for discussion of topies {A) listed on the agenda (B) which members want so add (©) eelated to the minutes (D) on correspondence presented GOONTOTHENEXTPAGE,34, 36. Minutes of meetings are important because. they provide [A (By «c) «D) detpiledinfonmation on the items listed on the agenda the exact wording of all discussions a plan for the meeting a record of all matters discussed Which of the Foliowing items of information could be obtained from an airline schedule? 1 ict UL Iv. (A) (B) i @) You The cost of fares for the airline ‘The flight kumber of the airline fora particular route at a specified time ‘The identification ofthe aircraft used by an aicline ‘The times at which the aicline flies to und from different airports 1, 11and Ut only 4, Tand LV only TMI, and [V enly U3 1only re uravelting with TYS1 690. If this amount is converted to ECS! = TT$3.00, i¢ will be equivalent to re) @) o @) $495.50 $500.00 $500.50 $550.00 in the Caribbean, travellers’ cheques may be a) (B) © (D) Plrchased from a/un ‘commercial bank aitline office travel agent hotet 31. 38. 39. 49. Which of the Following services is NOT pro- vided for by the Human Resources office’? (Al Health and safety (B) Education and training (©) Induction anderientation ~ (D) Production anid maintenance Which one ofthe following statements applies socontiacts of employment? (A) They are not binding on employee of employer. (B) They are binding on empioyee and employer. (©) They are binding on employer only. (D) They are binding on employee only. Which of the following records would show an employce's duties, grade and salary? 1 The employment contract Bi, The job specification TI, The compariy manual (A) Land only (B) Land UL onty (CQ) Wand MM only QD) i Mand ut Which of the following duties would be car- ried out by a clerk, who works in the Human Resource department of an organisation? 1 Recruitment of new staff Drawing vp contracts of employment HT Receivinglattictes for the company’s magazine T¥. Recording information on staffrecdrd cards. (A) Sand {lL only (8) Wand I only, (Cy Ulend 1¥. orgy: (D)' 1, fland 2V only Sent\ t 42. 43. 44. Which of thie: following deductions can be made from wages without obtaining permis- sion from the employee? 1. Company health scheme Ul, National insurance I. income tax 1. Unica dues {A} Fand ifoaly (B) Mand Monty (C) I,land I onty @) WW Mand cv customer who has creditfacilities by a firm should expectto receivea record of payments and purchases made each month on aan (A) invoice (B)* advice note {C) statement of account {D) _recontiliationstatement Which of the following bank services should a company use to pay specified personal tills each month? 1 Ask thé bank to act as an executor Il. Use standing order facilities TH. Askethe bank to pay the creditors on demand ~ IV, Lodge post-dated cheques for credi- tors with the bank (A) Land it onty (8) Mand {11 only (C)- Ul and 1V only (D)- 1Vandt onty Youremployerhas eeceived an vrgentrequest for $70 from a sales representative who is outoftown, Which of the following means of payment would allow the salesmar: to re- ceive the money quickly? (A) Money order (B) —Standingorder {C) Postal order {D) Telegraphic Money order C095 1/2003 46. 47. 43. To pay his account in cash, a custhiner .* tenders: Five 2 $20.00bitls Three = — $10.00biils Ter = = -$5.00bills Nine - —$1,00bills Twenty - — 5¢ pieces ‘What sum of money does the customer pay? (A) 3189.00 (B) $190.00 (C) s191.00 (D) $195.00 In the cash book, all monies received are in- dicated asa (A) creditentey (8) cebitentey (C) depositaccount (D) credit account A petty cashier whose imprest is $100, has $20 cash in her tin, IF she has four petty cash vouchers for $15, $25, St0and315, what is the amount of money NOT accounted for? (A) 515 @) 320 ©) m5 () 380 ‘The term ‘carriage paid means that the (A). carrlermust be paid by the purchaser before the goods can be despatched (B) price quoted does not include over- seas transport (C) _cattierimust be paid before the goods are delivered (D) price quoted includes delivery to the customer's door GOONTOTHENEXTPAGE51 52. -3- ‘The Joy High Schoo! wants to build a new canteen, In order to select the MOST suit- able firm for the job, the school should invite firms to send (A) price lists B) catalogues (©) statements (©) tenders Which of the foilowing sets of information is NOT required when preparing purchasing requisitions? (A) Date, zeference, quantity (B) Description, department, signature (C} Transport, tax, arrival time (D) Sendes, catalogue number, supplier ‘What is the correct action to be taken by @ receptionist who has ear low on stationery? (A) Send immediately to suppliers fora further order. (B) Ask ihe Petry Cashier for money to buy stationery. (C) Complete a requisition and hand itto the stock clerk. (D) Buy the stationery ather expense and make a claim later. In a sales transaction the comect sequence for the flow of documents between the pur~ chaser and the supptier is (A) order, quotation, inquiry, invoice (B) © Inquiry, order, quotation, invoice © order, inquiry, invoice, quotation (©) inquiry, quotation, order, invoice 54, ss A sum of money given to a cashier at the start of aduy to make change is called (A) adeposit (B) —animprest. © afloat (0) arefund ‘Which of the following terms of sale would BEST influence retailers to buy some arti- cles i large quantities? (A) 2% Cash discount (B) 2% Tradediscount (©) Cashondelivery (D) — 2ediscount.on sale prices ‘The function of the factory office is to (A) assemble goods for despatch (3) pugchase and manufacture goods (©) organise the production pracesses (D) _establishtinks with reputable seppli- ess A person who was dismissed from a previ- 05 job, is now requested (0 give on the appli- cation form for angther job, the reason for leaving the last place of employment. It is best to (A) answer ‘not applicable’ {B) ignore tke question (C) give the correct reason (D) make a reasonable excuseTem ST refers to the following invoice: 3 No. 198 GARDEN SUPPLIES & PLANT CARE SERVICES 21 Happy Steet _ Bushey Pack Jo: = Mr. D Lee 10kh May, 1993, 50 New Lane : - Your Order No: 483 Terms: 25% Discount if paid within 7 days 10% within 14 days NGO B&O} 57, The letters ‘E.& O.B.' on the invoice indicate that (A) Me. Lee should not regard this document as a request for payment (B) Gorden Supplies & Plant Care Secvices can correct any error made when preparing the bill (C) “Mr. Lee can hold Garden Supplies & Plant Care Secvices to the terms of sale as shown on the invoice (D) Garden Supplies & Plant Care Services may not have included alt the items that Mir. Lee ordered COONTOTHENEXTPAGE58. - 10 - Mp. Johnson, the eupervisor of BLU Manufacturing Co. Ltd is responsible for all aff records in the werkehop at the factory. For whieh of the following be is NOT -zespousible? ; i, Costing of the finished product Proparing duty and holidey rooter Preparing Accident zezort Subuitting recomendations on Staff promotion AL 4 only B, i and ii only a C. ii end iii only i D. All of the above Waich of the following would te the accepted sequence of the parsgrarhs below in writing a letter of epplication: request for en interview give proof of qualification state source, experience and interest in position give references Marilyn Gordon was told atout the vacancy oduction Secretary to the Manages Gna large firm, Who should she eddress her letter of application to? A. The Generel Manager B. The Production Maneger , Tho Personnel Maneger D. The Labour Officer END OF TEST.