© sects ® oe ‘Which of the duties should Mebren wiarmcepinly He @) | Rectvingpackares”* © i a potice board ay shld pe DED Singh ape —— (8). , DOFD. Singh @) FD.Si meas © oy ®) Singh, Fy ba) or whichof the iflowing couldateleppooe fi “aetn ee taperemae i. fo check the. of i ‘To check an address, ame IV. Todzepinestppliersof goojsand @ — Toaly s @) ‘Wand Mf only (©) ~LMand floaty P. Lia any Ti he business ofa lg wader the decision of what 1 parchage gpilly made te “ stock control 2 purchasiig bm @) cashier ET, Tu GO ON TO HE NEXT PAGEHonan - Te 20y odar tou op pue Bupou Avg (a) 17} s5re00q prTeaul $1 onboyo oTes Y "wonysod sp Bundoooe 2q you UK nok ~ JED os pue wy oy ouoydeqa, — (0) ‘Ajoo AL PUC TH TE a ‘paneyo ‘ ‘Aqwo AL pue Tt . onysod 2ipdz008 ouseo no He ‘yoo AT poe 3 - dudes uy om cr son eM) Awoar — (y) “uopenais 5 on ueidxe pie soSeuepy sip OF Poysta oq 01 sovmyd jo opmpayos “AL quads ©) ye pie uy oy O16 (¥) wonjsod s,c0Koidwg “THT : soqtme yo souaseyany TL Bunidao0e. LON 2m nok womsod + famosa) an OF puefer yA oF NOX Pinoys UOT OIA. “Sup ,Syo0H4. On UP WOH TS OF SUN . EVs om o1 pars tpoq &q uomsod 8 parayyo wreq 2aCy pu 01 Sty OW 2oquioW EIS 8 40F SONEARISAT 5. | SADpuTurGofompepwoMeMOK eoUMssy — “STE cH eae yoann B OF WoAIB oq pmnoys ‘woReULo]UL yo stuzyy SUEMONIOS ON JO YONA smoumpame (a) nl agonuue —(€) weofe pan’) x pow ~ (¥) somo ounye. (a) ian wey pew? —(y) 5 ag wag Kno ay OTS ope way poswyamd on sua otn Sis HOR WeoUMAOP OHH,“ “FL 9g Avi sonboyo ronan ‘uvagguMD ax UT Aqwo Alps int = (a) v0 ATPL ©) ater fqoo To pu t'T. (a) ene ae en ee tom wore pro om epee arama - (0) “seam amp y sossauppe een “keeshooon is om nym puodsanos sodojoato Fy oot some on ora.) Se AD Sag we mo won puos pur soouenutor ODOT pa “poajaoas sep a i m ‘oys: op ecmmmcisacot i 1 roy mun nto an sams sonepes ps oa aces 1 ee sts Sans {now etn suado oy uossad oqp Aq no pow ]o9} NOX “wOReSyUETsO FEMA Y UT 4L0]9.8 5 94 pImoys sonMp RupAOpOY Og JO YONA — “EL "FOAM IUOU puodos MOK sTyIMToMNSSY18. wo. a “Verbatim minutes’ is a/an (A) record prepared in the preseat tense (B) exact wording of the proceedingsat the meeting (© _extractof important proceedings in ‘the minutes (©) detsiledrecordingoftheChairman’s remarks A receptionist forgot to notify an executive (of an appoinument. When the cailer arrives the receptionist should = = (A) ask if the executive could see the caller (B)._Jetthe callerkmow that she forgotto tell the executive ~ (©), offer to make another appointment . for the caller (D) wel the caller that she made a mistake about the date ‘An‘ad hoc commitiee’is BEST described as acommince which (A) meets from time to time @) _issetup to camry out one particular piece of work (© supervises the work of osher com- mittees @) conducts meetings when there can- not bea quorum ‘The envelope is NOT addressed when mail is being seat in afan (a) nen envelope ®) window envelope © official envelope @) ‘Post Office preferred envelope a. ‘On opening the mail, the clerk discovers an ‘envelope markedUrgent” with nocorrespon- dence enclosed. Which of the following courses of action should be ten? (A)"- Contact the firm indicated in the reuurnaddresson the envelope aid explain the ercr, (®B) —_Plavea written reportin the pending tray 10 the head of your depart- ment, fe (© Expect that the company wilt itassoonastheerroris discovered. @) — Place the envelope in the waste basket and proceed withthe open ing of the other envelopes. ‘Which of the following arc disadvantages ‘of the ink duplicating process? L Trean be messy, Tl, _Thecopiesbecome discoloured with, age. TI The copies fade when exposed t6 sunlight. IV. Onlyalimitednumberofcopiescan ‘be produced. @) — Toaly @) Wand only © Wand IV only @) I, Hand IV only A salesman from Beverages Manufacturing Co, Lid, has arrived for his appointment to see the Manager, Mc. Hill. However, Mr. Grant of Healthy Féods Co. is meeting with ‘Mr, Hill, Which of the following would be the BEST response for the receptionist to make? (A) “Lam sony, Mr, Hill is busy at present, Heishavingadiscussion ‘with Mr, Grant of Healthy Foods + Co. ®) “Ms Hillisbusy. You will have to ‘wait, Please take a sea.” *(C) “Tam sorry, Mr. Hill will be busy fora few minutes, Will you have seat?” @) “Mr. Hillis busy with acaller. You can either wait a few minutes or ‘make a new appointment.” GO ON TO THE NEXT PAGEWhich of the following information should ‘beincluded ina production planning master? L —"The description and quantity of ‘material required * » TL The machines and equipment to be -used WI. . The labour required TV. The time allowed for completion (A) TandHoniy @) Wand Manly (© Mand V only @) 40, andIv ‘On January 1 Margaret Niles had an over- draft of $200 with the Netional Bank of ‘Commerce. During the period, January 01 - 16, the following transactions occurred: January 2. Thebankcharged $Sinterest. 5 She deposited $500 cash at ‘the bank. 12 She received a cheque for $200 from Tom Dew, which she banked, 15” _ She drew a cheque for $100 in favour of E. White. 16 Thebankleviedabankcharge ofS10. | What will be the balance in her account ‘atthe bank on January 172 A. $200 (B) $385 ©) $500 @) $585 ‘When is a statement of account sent to a castomer? 1A) Aftereach credit transaction (B) — Attheend of the financial year (©) Atfixed intervals, usually monthly (D) Whenever payment is made on the ‘account * : Which of the following groups shows the titles of files in correct order for alphabetical filing? (A) “DaCosta,Roberto DaCosta, Edward ‘Moore, Mary, Anne Delusus, Peter (®B) McAllister, Thomas ‘McGregor, the Rt. Hon, Hugh MacNeal, Peter ‘MacNeal. Christopher ©) O'Neal, Suzan Oneall, Sue Roach, Ann Standford, Peter (©) Se Angela’s Infant Schoot St. Andrew's Parish Church ‘St. Leonard's Boys” School Saint, A. * A ticker file is used to ” (4) "keep temporary records @) —serveasareminder (©) store confidential information @) keep permanent records Members who cannot attend a meeting at ‘which officers will be efected but who wish tw vote can do sa by (A) pot . @) order ‘ © ballot ©) proxy ‘Which of the following machines would ‘provide the MOST effective service far com- anies which frequently require immediate despatch and receipt of written infoimation? @ Telex @) Telefax oO ‘Teleprinter @) = Compuer GO ON TO THE NEXT PAGE31, In which of the following situations should 35. Periodically checking stock on a rangom the customer's account be credited? sample basis is called 1. Damaged goods were retumed by (AY perpetual inventory the customer. +B) annual stock taking TH. Containers, on whicha deposit was. (©) anmualinventory charged, were returned by the {D) stock contol . customer. : TH, The customer was undercharged for goods supplied. 36, A business sells goods for $600 on January TV. Thecustomer was charged twice for O1, subject to trade discount of 10 per cent the same goods, and 24 per ceat cash discount within a month, ‘Which ofthe following is the correct () only amount to be paid if the account is setled on ®) and Ionly Taduary 17, of the same year? (© Land V only ©) = 1. ,MandIv (a) $525.00 ®) $526.50 32, For which of the following reasons would a C000 Sieg begespanat? ‘ 1D) = S850, ( Teofewmentesar pret a oe flowing apes ely ob (©) The agenda of the meeting was not vendor's copy of the purchase order? sent to the members. . (D) . Minutes of the last meeting werenot A) Thepurchasing agentsigns itbefore gear mailing itto the supplicr. (®) _Itfanctions as acounter-check with i the invoice. 33, Which of the following are advantages of a (©) __ It is used to check the goods when ‘ranking machine? they are received. ©) Wisfiled withthe requisition andjor 1 Stamps do not have to be bought invoice among “OrdersReceived.” and stored. : TL The amount spent on postage is ra reduced. 38. Which of the following gives the procedure PML A record is made of where the for filing in correct sequence? mai] is being sent. TV. Stamps do not have to be pasted on L | Check” to the envelopes. 1 Son = ay UL. Code ~ Land tony . IV. Cross-reference~ (8) TandIVonly v. Fis, (©) Wand Mfonly VL @). Wand IVonly a @ - “LVEmLIVILV Tn which of the following situations would ®) 0,1, VL, 0L1V,V the relationship between two employees be © MLILIW.VALV described asa “lateral relationship"? ©) M,VLLILW,V (A) Eachhasa similar staus inthe firm, B) Ones more senior than the other, (©) Onehasbeen employed longer than the other, @) Each has an important job in the company. GO ON TO THE NEXT PAGE39. 40, 41. 42, Assume that you have just filled out a + company’s Application For Employment Form, Which of the following documents would be MOST appropriate to send along with this form? L, _- Personal Data Sheet I. Copies of certificate(s) TH, Letters of recommendation @) — Wonly ®) —‘Tand HTonly (©) Wand only ©) = 1, fend ‘Atthe end of a job interview the chairmen of the committee says, “Thank you for coming, you willbe hearing from us,” What should the applicant reply? (A) “You're welcome.” (B)’ “When can I expect to hear from you?” (©) “Goodbye.” ©) “Thank you.” In which of the following situations should the Chairman advise thatthe meeting proceed ‘with the next business? I. "No decision can be reached'on the - item under discussion, TL Discussion on an item has been completed. IL." A motion has just been moved, IV. Allitems on the agenda have been completed, ()— Wonly @) landdonly + (©) Wand IV only @) = LU,Wandiv Accaller comes into the office and asks o see senior staff member about a routine matter. "What should the receptionist do? (A) Sond him to the senior staff mem- der. (B) Refer him to the person who deals with such matters. (©) Suggest that he writes lester about the matter, D) —_Tellhim thathe would have to make ‘an appointment to see the senior staff member, 43. 45. ‘There is a growing feeling among staff that concerns over their general welfare are being over-looked by management, What is the FIRST action which should be taken by staff to improve the situation? ; (A) ~ Requesta meeting with the person- nel officer, (B) Take industrial action, (©) Prepare a suggestion box. (D) —_ Request a meeting with the head of ‘the organisation. ‘Which of the following items of information ‘could be obtained from an airline schedule? 1. The fares for specific fights on the __ airline Tl. The type of alrcraft used for each flight UL, The ightnumberfor each fighton the schedule IV. The times at which each fight will depart from and arrive at specific airports (A) Mand IV only @) Mand IV only © — U,Wand IV only ©) Lt Mandv Which of the following types of paper must beused toprepare copies from an ink stencil? (A) Carbon ®) Flimsy © — Gloss @) Absorbent Which ofthe following are likely tobe high if here are good interpersonal relationships between the supervisor and subordinate em Ployees? 1. Production t, Staff morale Staff welfare TV. Labour wmover (A) Land Itonly @) land Monly (©) Wand if only ©) Wand IV only GO ON TO THE NEXT PAGE50, Sh. 52, 53. -9- ‘Which of the following items received in the’ 54. mail MUST be recorded in the Remittances Book? 1 Areceipt : H — Acheque . UL A money order TV. Abank statement ) — Tand1V only ®) — Wand only © i, Mand IV only ©) 1,0, Wandiv Original poty cash was $25.00, Expenditure totalled $23.00 and $2.00 was received for 55 callsmade, The nextimprestistobe increased by $5.00, How much money will be required when the petty cash fund is replenished? ) © $23.00 @) $25.00 © — $2600 ©) $28.00 For which of the following means of com- munication is itadvisable that letier be sent asa follow-up? L Telex I, Telephone UI Telegram 1, Telefax (A). Tand Honly @®) ‘Mand Monty + (©) 1, Wand Mi only ©) 1,0, Mand IV ‘What shouldaclerk do ifthe number ofitems being delivered is ess than that shown.on the delivery note? (A) Reprimand the delivery agent and refuse to accept delivery, @) —_Retum the goods and ask for urgent Aelivery ofthe comrect order. (©) Acceptthedelivery andask thecom- pany tosendthe outstanding tems. ©) Write the shortage on the detivery note before signing for receipt of the goods. . What do the terms 2/10, n/60 on an invoice mean? (A) 2% wade discount if paid within 10 days, or full amount if paid within 0 days B) 2% cash discount if paid within 10 days, or full amount ifpaid within 60 days (©) 2% wade discount, and 10% cash discount, if paid within 60 days ) 2% cash discount, 10% trade dis- count, payable within 6Q days Which of the following departments should Prepare a quotation in response to an en- quity? (A) Purchases ®B) Accounts (©) Advertising @) Sales - Which of the following would be the MOST ‘economical purchase prive? (A) S26per50kg CF B) $22 per 50 kg FOB, $1 per 10 kg carriage (©) $24 per 50g plus 5% carriage (D) $25 per S0 kg plus shipping charge $5.00 ‘Three applicants are to be interviewed for a vacant post. Whick of the following duties should be carried out by the clerk in the personnel office on the day of the interview? 1, Remind each applicant of the time Of the interview, I. Give the receptionist the names of applicants and the time each is expected. UI. Prepare the interview room. (A) Tand only (B) Land I only (© Wand i only ©) Wand tr GO ON TO THE NEXT PAGE50, Sh. 52, 53. -9- ‘Which of the following items received in the’ 54. mail MUST be recorded in the Remittances Book? 1 Areceipt : H — Acheque . UL A money order TV. Abank statement ) — Tand1V only ®) — Wand only © i, Mand IV only ©) 1,0, Wandiv Original poty cash was $25.00, Expenditure totalled $23.00 and $2.00 was received for 55 callsmade, The nextimprestistobe increased by $5.00, How much money will be required when the petty cash fund is replenished? ) © $23.00 @) $25.00 © — $2600 ©) $28.00 For which of the following means of com- munication is itadvisable that letier be sent asa follow-up? L Telex I, Telephone UI Telegram 1, Telefax (A). Tand Honly @®) ‘Mand Monty + (©) 1, Wand Mi only ©) 1,0, Mand IV ‘What shouldaclerk do ifthe number ofitems being delivered is ess than that shown.on the delivery note? (A) Reprimand the delivery agent and refuse to accept delivery, @) —_Retum the goods and ask for urgent Aelivery ofthe comrect order. (©) Acceptthedelivery andask thecom- pany tosendthe outstanding tems. ©) Write the shortage on the detivery note before signing for receipt of the goods. . What do the terms 2/10, n/60 on an invoice mean? (A) 2% wade discount if paid within 10 days, or full amount if paid within 0 days B) 2% cash discount if paid within 10 days, or full amount ifpaid within 60 days (©) 2% wade discount, and 10% cash discount, if paid within 60 days ) 2% cash discount, 10% trade dis- count, payable within 6Q days Which of the following departments should Prepare a quotation in response to an en- quity? (A) Purchases ®B) Accounts (©) Advertising @) Sales - Which of the following would be the MOST ‘economical purchase prive? (A) S26per50kg CF B) $22 per 50 kg FOB, $1 per 10 kg carriage (©) $24 per 50g plus 5% carriage (D) $25 per S0 kg plus shipping charge $5.00 ‘Three applicants are to be interviewed for a vacant post. Whick of the following duties should be carried out by the clerk in the personnel office on the day of the interview? 1, Remind each applicant of the time Of the interview, I. Give the receptionist the names of applicants and the time each is expected. UI. Prepare the interview room. (A) Tand only (B) Land I only (© Wand i only ©) Wand tr GO ON TO THE NEXT PAGE