ENGLISH FOR FOOD AND BEVERAGE

SCRIPT OPERASIONAL RESTORANT

Member Of Group :

1. Aditya Adji Prasetya 22135049

2. Afif Al Sayid Ramadhani 22135050
3. Ferisko Dwi Andana 22135126
4. Icha Rizal 22135072
5. Lathifa Azzahra. W 22135133
6. Naila Dwinta Marosa 22135029
7. Rafki Hidayatullah 22135150

Lecture :

Sukma Yudhistira, M.Pd

Rahmi Fadilah, M.Pd

Hospitality Manajemen

Fakulty Of Toursm And Hospitality

University Negeri Padang

II

2023
 SCRIPT RESERVATION BY PHONE

Waiter : Good afternoon Lathifa Speaking. Ranah Minang restaurant, how may I assist you?

Guest : I'd like to make a dinner reservation Please.

Waiter : Alright Sir,For what date Please?

Guest : At 12 May

Waiter : And for what time sir ?

Guest : 8.30 PM

Waiter : May i have your name, please sir ?

Guest : Yes, it’s Rafki

Waiter : Sorry Sir, can u spell your name sir?

Guest : R-A-F-K-I

Waiter : Well Mr.Rafki,and for many people Mr.Rafki?

Guest : For 2 People

Waiter : Alright Sir, So that's a table for two, at eight-thirty, on 12 of May could may have a contact number
Please?

Guest : Yes, it’s 0811234

Waiter : Alrigh Mr.Rafki Thank you For choosing and calling our restourant, Well Mr.rafki see you on the
12 May, and have a nice day Mr.Rafki.
 Script Sitting Guest

W : Good evening, welcome to Ranah Minang Restaurant, may i sist u?

G : yeah, i had reservation before in ur restaurant

W : Excuse me sir, May I know in whose name?

G : On behalf of Rafki

W : Alright Mr.Rafki please wait I will check first.

G : sure

......

W : Thank you for waiting sir, order on behalf of Mr. Rafki is on our booking list, please follow

me i will escort u to your table

G : okey

W : Well Mr. Rafki, Is it right that this is your table?

G : ya

W : please allow me madam

G ( Girl ) : thanks

W : Excuse me madam ( sambil meletakan napkin ke paha tamu cewe )

W : Alright sir, Your waiter will be with you shortly. I hope you have a good diner.
• . After guests are seated at their table, the restaurant staff will hand over the

menu and give an explanation of the menu.

Waiter : This is our restaurant menu. Have you eaten at our restaurant before or is
there anything I'd like to tell you about the menu?
Guest : No, thank you. We'll take a look at the menu first.
Waiter : Alright, I'll leave you to choose your menu. Don't hesitate to ask if you
have any questions about the menu or need a recommendation.

• . After guests order their food, the restaurant staff will confirm that the order

has been received and will bring the food to their table.

Waiter : Your food is ready. Does everything look

delicious? Guest : Yes, everything looks delicious. Thank
You.
Waiter : Alright, please enjoy your meal. Don't hesitate to contact us if you need
anything else.
. When guests have finished eating, the restaurant staff will give the bill and

say goodbye.

Waiter : Is everything ok with the food? (While giving the bill)

Guest: Yes, they are all delicious. Thank You.

Waiter : Alright, glad to hear your response.