Muhammad Naeem Yousaf

House # 22-Agrics Town Cell: 03018444118

4-km,Raiwind Road, Lahore Email: naeem.usaf@gmail.com

Career Summary;
Being in Telecom industry for more than 11 years, having diversified experience of customer services, sales, S&D,
Special Projects and MFS segments.
I started off as Customer Services Representative in zong lahore flagship business center in 2008, then I worked as
backup Manager for CSC and handled sales & CS teams, ensured that all teams meet monthly assigned targets which
will in return keep CSC in profitability compared to its OPEX cost.
joined Mobilink back in 2013 in MFS retail segment as Channel Development Executive, worked closely with sales
team and distribution team in developing retail channel in Central region which is the tough/most potential market,
marking competition footprint, covering product availability gaps and monitoring 24/7 availability.
In my last role, I was given even tougher role of supervising BDEs for the central region that includes managing Sales
BDOs, MFS BDOs and accomplishing monthly targets.
Specialties:
Sales & Target Management
Team Management
Retail channel development
System & Processes value addition
Training & Presentations
Business Development

Professional Experience

Regional Mobile Financial Services Executive (Mobilink PMCL) May 2013 till Jan 2019(5.7
Years)

Managing MFS BDO:

Managing MFS BDOs Team of 12 members and meeting below KPI Targets,
MFS C2C Transactions
MFS Customer Mobile Wallets
Active Agent Base
Channel Development
Retailer Commitments
Retailer Trainings

Managing Commercial BDO:

Managing and achieving commercial business development officers team of 34 members and ensuring achievement
of below targets,
Prepaid Sim Sale Postpaid New Sale Pre to Post Conversion
MNP MNP Postpaid Handset/Wi-Fi Dongles

PVTC Project (Govt. Disbursement Project Rs.1 Billion)

I have also supervised/Lead Govt. Disbursement project to its vocational training institute students from Jazzcash in
Punjab and north, it includes student’s account opening activity, new sim sale and collection of necessary
documentation from 134 locations across Punjab and north.
Subsequent to above activity, coordination with waseela bank for disbursement as per Govt. instructions
World Women Bank Project:
Developed and executed WWB rural women empowerment project in Kasur District, which led to a 1.2 million Dollar
project collaboration between Jazzcash and WWB.

Regional Channel Development Executive (MFS)

As pioneer team member of Mobicash, JD keeps on changing as per situation and guidelines from HQ, below were
the Job Descriptions
• Market Visits to keep retailers motivated, know the issues at first hand and keeping track of Sales BDO
Feedback from retailers which enable me to identify the core issue and its remedy, on job retailer training
on SOPs, Promotions.
• Agent Onboarding Target setting, coordination with sales for achieving AOB targets.
• Supporting Regional Sales teams in Jazzcash Operational Issues
• Managing agent data base through RD, RRM and sales channel
• Highlighting gray/problematic areas of Jazzcash and inducting/developing retail channel
• Supporting/Supervising MFS BDO channel in daily operations, DR issues, UBP issues, System issues
• Supporting/Supervising MFS BDO channel for monthly target achievement (DR, MW, Active Retailers)
• Supporting Retail network for smooth operations of Jazzcash transactions platform
• Resolving Quarries of retailers and franchises
• Monitoring market cash floats, its proper utilization and maintaining floats in retail channel through sales
• Conducting Trainings for Retailers/Franchises /sales teams on new developments in system & processes
• Responsible for devising the communication plan to ensure timely communication to sales teams
• Responsible for regional development of retail channel by identifying opportunities and gaps, Competition
Foot Print.
• Responsible to keep regional teams motivated and on track as per HQ guidelines.
• Responsible for interdepartmental communication between sales and HQ support teams
• Responsible for smooth service being provided to all customers using Jazzcash medium at retail channel
• Managing Mobile Wallet accounts at franchises and retail channel
 • Achieving assigned targets of channel development

ZONG Customer services & Sales Executive Feb 2008 to May 2013(5.5 Years)

Job Responsibilities:

• Acted as Floor Supervisor for 3 months (Oct-09 to Dec-09)

• Achieved/sustained monthly Sales Targets (Prepaid, Postpaid, MNP, VAS, Recharge)
• Inventory Management and Issuance
• Financial Reconciliations on Daily/monthly/annually with finance Department
• Fortnightly, monthly and surprise audits to ensure 100% inventory control
• Corporate Account Management
• Sales Analysis and remedies
• Team Management for Target Achievement
• Stall Sale Activity Management
• Earned highest KPI’s during FS tenure
• Anticipated Quality Audits consistently
• Providing FCR to customers
• Regional Reporting (Financial and Performance Report)

Education:
MBA (Marketing) Institute of Management Sciences – Lahore
Achievements:

Best Team Play Award

Silent worrier Award
Won All MFS Target Promos 2018 (Target Base)
Winner of MFS Agent on boarding promos (Oct 2014 & April 2015)
Represented ZONG in International Book Fair in 2009
Personal Information:

Marital Status Married

D.O.B April 10TH 1984