GOVERNMENT COLLEGE OF MANAGEMENT SCIENCES, MANSEHRA

MID TERM EXAMINATION (FALL 2021)

Program: BS Commerce Section (A, B and C) Semester: 3rd

Subject: Business Communication Max. Time: 2 Hours

Course Instructor: Malik Muhammad Naveed & Ifthikar Zafarani Max. Marks: 50 Marks

Note:

1. Attempt All Questions. All questions Carry equal marks or weightage.

2. Part A must be completed in 15 Minutes and it must be handed over to invigilator. Cutting,
overwriting will get negative marking.
PART A (10 MARKS IN 15 MINUTES)

Candidate Name: ___________ Roll No. ____________ Date: ____/____/2021

Class: _______________ Section ___________ Signature: ______________

Q 1: Circle the correct/suitable answer. No marks will be awarded for overwriting,

erasing and double marked choices. (15)

1) What is non-verbal communication

i) communicating with someone by using gestures
ii) Getting messages across with facial expressions
iii) Using your body language to convey something to someone else
iv) All of the above
2) Which of these is NOT an example of a verbal communication skill
i) The speed of our speech ii) Eye contact iii) Language used
iv) Volume of speech
3) A response from a receiver is called
i) Feedback ii) Communication iii) Medium (channel)
iv)Context
4) Communication between 2 people
i) Interpersonal ii) Intrapersonal iii) Interference
iv)Context
5) Noise barrier/Interference
i) a conflict with another person ii) the way a message is transmitted
iii) Blockage of communication iv) sending messages with words
6) The medium (channel) in the communication process is ___________.
i) Person who responds to the communication
ii) Person who started the communication
iii) The location communication takes place
iv) The tool being used to communicate
7) Who was the proponent of the previously shown communication model?
i) Wilbur Schramm ii) David Berlo iii) Edith Hamilton
iv) Cheryl Hamilton
8) How does the interactive model of communication differ from a linear model?
i) The communication process in the linear model begins with the speaker as the
encoder.
ii) The message in the interactive model passes through a channel.
iii) The interactive model takes into consideration the feedback coming from the receiver,
making it collaborative and circular.
9) What element was introduced in Schramm's interactive model, which set it apart
from the linear models?
i) Channel ii) signal iii) feedback iv) field of experience
10) Which of the following is NOT a transactional model of communication?
i) Barnlund's model ii) Dunn and Goodnight's model
iii) Dr. Wood's model iv) Shannon-Weaver's model
11) Who introduced the concept of the transactional model of communication?
i) Cheryl Hamilton ii) Dean Barnlund
iii) Dunn and Goodnight iv) David Berlo
12) He introduced the transactional model in 1970
i) Barlund's model ii) Aristotle's model
iii) Laswell's model iv) Frank dance's model
13) Which part of a business report provides background for the report?
i) Executive summary ii) Introduction
iii) Conclusion iv) Appendix
14) An analytical report contains
i) Analysis of results ii) Recommendations
iii) Information iv)None of the above
15) What is Informal Report?
i) Incomplete Reportii) Report used for internal communication
iii) Report used for person to person communication iv) Both B and C
 GOVERNMENT COLLEGE OF MANAGEMENT SCIENCES, MANSEHRA

MID TERM EXAMINATION (FALL 2021)

Program: BS Commerce Section (A, B and C) Semester: 3rd

Subject: Business Communication Max. Time: 2 Hours

Course Instructor: Malik Muhammad Naveed & Ifthikar Zafarani Max. Marks: 50 Marks

SECTION B

Note: Attempt three questions in all. All Questions carry equal marks. (30)

Q 1: Write in detaildifferent components of non-verbal communication.

Q 2: Elaborate the process of communication in detail.

Q 3: What are different barriers to effective communication? Describe in detail.

Q 4: Write 7 c’s of effective communication in detail.

GOVERNMENT COLLEGE OF MANAGEMENT SCIENCES, MANSEHRA

MID TERM EXAMINATION (FALL 2021)

Program: BS Commerce Section (A, B and C) Semester: 3rd

Subject: Business Communication Max. Time: 2 Hours

Course Instructor: Malik Muhammad Naveed & Ifthikar Zafarani Max. Marks: 50 Marks

SECTION B

Note: Attempt three questions in all. All Questions carry equal marks. (30)

Q 1: Write in detail different components of non-verbal communication.

Q 2: Elaborate the process of communication in detail.

Q 3: What are different barriers to effective communication? Describe in detail.

Q 4: Write 7 c’s of effective communication in detail.