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  • Alvin Rusli 40020520650098 Pertemuan 14

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    Alvin Rusli
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    This document appears to be notes from a student on customer service techniques. It includes: 1) Steps to help relax a customer and learn their needs to make a sale. 2) Answers to a multiple choice questions with the steps out of order. 3) Examples of customer interactions, some showing proper customer service and others needing improvement.

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    This document appears to be notes from a student on customer service techniques. It includes: 1) Steps to help relax a customer and learn their needs to make a sale. 2) Answers to a multiple choice questions with the steps out of order. 3) Examples of customer interactions, some showing proper customer service and others needing improvement.

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    © All Rights Reserved
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    6 views1 page

    Alvin Rusli 40020520650098 Pertemuan 14

    Uploaded by

    Alvin Rusli
    This document appears to be notes from a student on customer service techniques. It includes: 1) Steps to help relax a customer and learn their needs to make a sale. 2) Answers to a multiple choice questions with the steps out of order. 3) Examples of customer interactions, some showing proper customer service and others needing improvement.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Name : Alvin Rusli

    Student ID Number : 40020520650098

    Page 152
    2. 1. Help the customer relax.
    2. find out what the customer wants
    3. show product knowledge and expertise
    4. close the sale
    5. post-sales contact

    3. a. 3 b. 1 c. 4 d. 1 e. 5
    f. 2 g. 2 h. 2 i. 5 j. 4

    4. a. I can really recommended this sports at winter.


    b. May I help you?
    c. I’m sorry for the lack, there seems to be a misunderstanding, can we repeat that
    information again?
    d. Would you like to make a meet? We’ll let you know about the schedule of
    meeting later.
    e. I’m so sorry for inconvenience, Can you repeat again your question? To make it
    clear?

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