Job Description for the position of Customer Engagement Executive

Position Customer Engagement Executive Experience Required 0 – 2 Years

Job Location Gurgaon Compensation Best in Industry

Qualification BBA/MBA Joining Time 15 days (early joiners are preferred)

Primary skills Good Communication, Handle Desired Skills Experience working in startups is preferred
incoming and outcalls, Answer calls
asap

About Cilory:

Cilory has been a premium platform for e-commerce shopping since 2010. Cilory is not a marketplace, we sell our own private labels and a few selective
brands which are new age, trendy and fashionable. Cilory offers a wide variety of products including men /women apparels, accessories, home decor etc.
We curate our collection especially for our customers and keep our services top notch.

About Dew Solutions:

Founded in 2010 with the objective of developing next generation technology solutions. We are an IT Service Company founded by IIT'ians to provide full
360 degree solutions to our clients across the globe. Our team count has crossed 650+ now and is expanding further. Please visit www.dewsolutions.in for
more insights.

Life at Dew Solutions:

Cross team learning and development. Transparency and inclusiveness.

Career Growth. Learning is fun.
Hackathon for new ideas and innovations. Exposure on multiple skills and industries.
Off sites, parties, team engagements. Continuous coaching,training and mentoring.

Job Description:

This role is centered on responding to customer enquiries with efficiency and timeliness, by providing an outstanding experience to our customers.

General Tasks:

 Handling Incoming calls/ Outbound calls

 Replying to customer emails
 Chats
 Coordination with logistic partners related to order deliveries
 Follow up on customer complaints and other e-commerce related tasks
Requirements:

 Strong communication skills

 Comfortable with shifts
 Quick learner
 Ability for multitasking
 Self-motivated
 Patience and calmness when dealing with angry customers