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    1) Bagas Sugarbo wrote a letter to Mr. Heru Rumambi, the manager of PT Modem Express, to complain about the poor customer service he received from their customer service officer Rizkiawan Abdian. 2) When Bagas called to get help with his recently purchased Modem Express type 21-ZE, Rizkiawan did not seem to be listening and made Bagas explain his problem repeatedly. 3) Dissatisfied with the service, Bagas will return the modem for a full refund and tell others about his negative experience.

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    1) Bagas Sugarbo wrote a letter to Mr. Heru Rumambi, the manager of PT Modem Express, to complain about the poor customer service he received from their customer service officer Rizkiawan Abdian. 2) When Bagas called to get help with his recently purchased Modem Express type 21-ZE, Rizkiawan did not seem to be listening and made Bagas explain his problem repeatedly. 3) Dissatisfied with the service, Bagas will return the modem for a full refund and tell others about his negative experience.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    7 views1 page

    Inn Gris

    Uploaded by

    era
    1) Bagas Sugarbo wrote a letter to Mr. Heru Rumambi, the manager of PT Modem Express, to complain about the poor customer service he received from their customer service officer Rizkiawan Abdian. 2) When Bagas called to get help with his recently purchased Modem Express type 21-ZE, Rizkiawan did not seem to be listening and made Bagas explain his problem repeatedly. 3) Dissatisfied with the service, Bagas will return the modem for a full refund and tell others about his negative experience.

    Copyright:

    © All Rights Reserved
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    of 1

    Perintis kemerdekaan street Gg.

    22
    Tegal - Jawa Tengah 52125

    April 20, 2017

    Mr. Heru Rumambi


    Manager
    PT Modem Express
    Jendral Sudirman, 224
    Bandung, 40214

    Dear Mr. Rumambi,


    Through this letter, I would like to complain about the service I have recently received from PT
    Modem Express customer service officer, Rizkiawan Abdian.
    I called PT Modem Express on March 29 to find out how to solve the problem with the Modem
    Express type 21-ZE that I had just purchased. After I waited for a few minutes, Rizkiawan finally
    picked up the phone. I had to explain my problem several times as he didn't seem to be listening,
    so I asked him the same question over and over again. Rizkiawan asked me to wait for a few
    minutes and then said he couldn't help me. All in all, I was quite frustrated.
    I expected a high level of service from your company, and I was quite disappointed. Since I don't
    want to spend much time on this issue, I will be returning the Express Modem Type 21-ZE
    immediately, and I expect a full refund. I will tell my friends and family about this experience.

    Sincerely,

    Bagas Sugarbo

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