MEAAR

Jl. Jendral Ahmad Yani No. 7

North Sumatera, Indonesia, 20111

3 May 2021

Attn: Mr. Sukirman

Toko Seopa
17 Jl. Sudirman
Jakarta, Indonesia. 30373

Dear Mr Sukirman

Re. Order No. ST03733

On 23 April 2021, I bought fax machine with a total seven items at Toko Seopa for one million
five hundred thousand rupiah each.

Unfortunately, your product has not performed well because the fax machine can’t turn on. I
disappointed because the item was unusable and I spent a lot of money on it and spent my time
ordering a replacement for the fax machine.

To resolve the problem, I would appreciate your response to repair the fax machine or refund the
purchase of the fax machine.

I look forward to your reply and a resolution to my problem and will wait until 30 May 2021.
Please contact me at the above address or by phone at 061-7577333.

Sincerely,

M Rizky Hsb
Purchasing Manager