SHAHAL MOHSIN

CONTACT
   143 Duplex 1, Tower Road, Sliema
SLM1603
   +35699899035
  itsmeshahal@gmail.com
   11/11/1987
OBJECTIVE
Enthusiastic customer service professional
with overall 6 years of experience working in
Uae ,India and United Kingdom . Skilled
communicator and listener with a knack for
remedying conflict, and keen organizational
EXPERIENCE
Cognizant Technologies, Chennai India 25/05/2021 -
• Senior Process Associate 25/03/2022
Answering questions about a company's products or services.
Processing orders and transactions.
Resolving issues and troubleshooting technical problems.
Delivering information about a company's offerings.
Providing proactive customer outreach.
Handling customer complaints.
Collecting and analyzing customer feedback.
• Senior Customer Service Associate at Accenture
Solutions, Bangalore , India from (23/05/2018-
28/04/19)

skills which allow for effective delivery of

outstanding service. Maintain the highest • Senior Customer Service Associate at Alliance
level of integrity; dedicated to providing
Cornhill Trivandrum , Kerala , India (05/10/16-
reliable and friendly service without ever
compromising the reputation or
05/01/18)

competencies of the organization. Highly

motivated and outgoing individual with about • 7 months Experience as a Senior Customer Sales
1 yearof hospitality and around 3 years in Advisor in Central Reservations, Jumeirah Group,
Customer service . Competent team player Dubai (22/11/2015-02/05/2016)

who can successfully inspire fellow colleagues
SKILLS
5 Months Industrial Internship Training (Food
and Beverage-Banquets) at Mascot Hotel
Trivandrum, a 5-Star KTDC (Kerala Tourism
Development Corporation Limited) Venture.
(6/6/2008 - 15/10/2008)
REFERENCE
Sabari Girish Operation Manager Allian
Cornhill
Responsible for responding to inquiries, discussing product or
service specifications, helping them understand procedures,
providing step-by-step instructions, or referring other services
when necessary
work with clients throughout all stages of strategy-based
projects to identify, clarify and resolve complex issues critical to
clients' strategic and operating success.
Assisting customers with emergency problems or unexpected
situations.
Providing solutions for customer problems.
Ensuring customer issues are resolved in a timely manner.
Developing and maintaining customer relationships.
Maintaining records of customer interactions. 

Phone Number : +918106323454

Akram Khan
• Captain (Food & Beverage) in Atmosphere,
Lead personal Administration- HRSS india Burjkhalifa Dubai, UAE (21/8/2013-20/10/2014)

Accenture Solution private Limited Telephone

:08041060001
• Restaurant Supervisor at Spice
Ali thannithorakkal

MerchantMalmesbury, Unitedkingdom. (1/5/2012 –

Managing Director
23/6/2013)

Spice Merchant Group of Restaurants

Phone Number : +44 79765599189

• Event/Banqueting Assistant at Q Norton Park
Hotel Winchestor, UnitedKingdom (16/4/2011 –
Karen callan

Human Resources Manager

1/4/2012)

Norton Park
Prepare restaurant tables with special attention to sanitation
www.QHotels.co.uk ,Phone DL : +44 1962 and order.
763010
Attend to customers upon entrance.
Present restaurant menus and help customers select
JakobYamac
food/beverages.
Manager-Atmosphere Take and serve orders.
Phone Number:+971556163501
Answer questions or make recommendations for
www.atmosphereburjkhalifa.com
complementary products
 preparing and refilling beverages, assisting servers with
processing payments, removing trash, and sanitizing restaurant
menus. 
INTERESTS EDUCATION
Cooking
Traveling JohnsonDiversey India.
Hazard Analysis and Critical Control Point (HACCP)
implementation certificate .
LANGUAGE
Oriental School of Hotel
  Hindi, Malayalam,and English. Management,Wayanad,andKerala,India. (Under
Calicut University)

Bachelor in Hotel Management

Park Royal college London

Completed Post-Graduation Diploma in Tourism and Hospitality
Management.

PROJECTS
Hindi, Malayalam,and English.