Professional Documents
Culture Documents
Packet LM02-ESEN
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Learning Module
English Skills
Enhancement
Course Module 02
Speaking Skills
The faculty are advised to introduce themselves to the learners to establish a social presence by providing
a brief background about themselves—their educational background, line of specialization and other
major accomplishments.
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Course Module 02
Speaking Skills
Course Packet 01
Conversation Flow
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Course Packet 01
Course Packet 01
Conversation Flow
Introduction
The Learning Packets in this module are designed to guide the learners in practicing oral
communication skills in both semi-structured and structured settings. Learning Packet 1 allows
the utilization of various conversation styles.
Objective
After completing this learning packet, the students must be able to utilize appropriate
conversation style.
Duration
Learning Packet 1 may be completed in seven (7) hours.
Delivery Mode
Three (3) hours is allotted for the synchronous online class and the remaining four (4) hours
will be spent on independent learning tasks.
For objective tests, one item is equivalent to one point unless indicated in the activity. For
projective tests, the rubrics below will be the basis of the student’s score:
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highlight its
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main points.
The response
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The response
demonstrates The response
demonstrates
the conventions demonstrates the
some
Language in the use of features of No response
conventions in
syntactic informal
formal
structure and writing/speaking.
writing/speaking.
vocabulary.
Readings
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Introduction
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Conversation is a significant part of our everyday lives. We always feel the need to
converse to express our thoughts. In fact, there are times when we like to keep the conversation
Course Packet 01
going with someone who gives us the feeling of great happiness but, without the ability to
maintain interaction and the lack of topics to talk about, that person bids goodbye sooner than
we want.
Maintaining the conversation flow going and substantive is an essential skill that can
be learned through practice. Conversation flow is the smooth exchange of ideas moving from
one topic to the next continuously as the speakers take turns.
Turn-taking occurs in a conversation when one person listens while the other person
speaks. As the conversation progresses, the listener and speaker roles are exchanged back and
forth in the cyclical process of communication.
Get ready to plunge into this packet and learn how to engage in a conversation
effectively. Impress as you express!
Pre-Assessment. Choose the letter of the best answer. Write your answers on the activity sheet.
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Lesson Proper
Review. You have learned various listening strategies from Module 01. You can certainly
understand and organize information better than you used to. After improving your listening
skills, you are now a step closer to effortlessly carrying a conversation with another English
speaker. But how long can you keep the discussion going? The reason this question is
important is that, ultimately, this is exactly what you hope to accomplish: you want to gain the
level of proficiency that will allow you to engage in a meaningful and productive conversation.
To reach this level of proficiency, the ability to take longer turns and turn-taking skills are
absolutely essential.
Before we move to the turn-taking techniques, here are some reminders about conversation
dos and don’ts:
• Keep your purpose in mind. Your purpose must guide you in asking the right
questions and giving correct responses in a conversation.
• Prepare your questions. Make sure that you have prepared an outline of what
to ask either written down or in your mental notes.
• Be specific. Asking definite questions leads to getting definite answers.
• Use deductive approach. After throwing a general question or giving out a
broad answer, follow it up with specific ones.
• Use open-ended questions. This type of question will likely develop an open
conversation.
• Connect. Use words from other speaker’s statements in the formulation of your
questions or responses.
• Avoid leading statements. Use unbiased statements to keep the conversation
fair for everyone.
• Never open a topic that is too personal. Respect other people’s privacy the
same way you want yours respected.
• Do not cut speakers. Allow the speaker to finish their statements in order to
fully understand what they want to say.
• Drop unfamiliar words. Avoid using technical words that are not in the area of
your listeners. Use layman’s terms.
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• Activity. If you were to ask three (3) questions to the couple who appeared to have a
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misunderstanding, what would those be?
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Let us find out how powerful your questions are using this self-assessment checklist.
Is the question: Yes, because… No, but here’s how I can make it
better.
• on topic? Will it give me
information I need?
• respectful? Will it be
appropriate to ask the
question?
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After accomplishing the self-assessment checklist, you may want to revise your questions by
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rewriting them down here:
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The ability to create and process good questions is one of the skills everyone needs in order
to start a good conversation flow. We are going to tackle those skills one-by-one as we go
along.
• Brief Lesson.
Effective speakers always look for ways to continuously develop their skills in starting
and maintaining good conversation flow, which means engaging in oral communication
effortlessly. A good conversation is where one does not feel anxious at any point, but rather
listens and responds with ease.
As every conversation is unique, you need to increase your awareness on the different
techniques that apply to various types of conversation. Have you experienced being in a
group where one has been talking earnestly alone for almost an hour with all the others just
listening because no one could butt in? Surely, it would be improper to say, “Can you
please shut up?” to stop the person from talking?
Given the situation above, learning how and when to raise a question seems to be the
most basic technique in keeping the conversation engaging. From a single question,
everything else may follow. Finally, the conversation can come to an end by politely
closing the discussion. So, let’s begin talking about these strategies:
A. Turn-Taking Techniques
1. Raising a question
When you ask someone a direct question, they receive a signal that they are to take their
turn and start sharing their thoughts.
2. Requesting clarification
An engaging conversation is one where everybody understands one another. So, at some
points when confusion occurs, there is a need to ask for clarifications - an act typically signaled
by an explicit expression of request, a statement with rising intonation or a direct question.
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Apparently, request for clarification is essential during a conversation to ensure that everyone
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is on the same page as the speaker.
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In addition, here are some examples of the use of rising intonation as a form of request
for clarification:
Finally, questions can be formulated to ask for clarification just like the ones below:
3. Accepting or declining
As a member of the group, you do not always have to agree with everyone. In fact, a
productive conversation is where different ideas are brought together to arrive at a balanced
view about a matter, which is possible when the act of accepting and declining are clearly
expressed by everyone. In addition, it is important to note that when you accept a suggestion
or a statement, there is a need to provide an explanation; when you decline a suggestion or
statement, you must give an alternative.
Note that we refer to the idea and not the person when we accept or decline. Some helpful
phrases for accepting a statement or suggestion are:
I appreciate the idea, but as of the moment, what we are looking for is…
I cannot categorically say yes to that… how about…
Let us consider the suggestion later. Right now, we need more suggestions that are
rather…
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4. Agreeing or disagreeing
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Another great way to encourage the people in the group to contribute to the discussion is
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by expressing that you agree with them. You can also challenge them to give more creative and
innovative ideas by disagreeing with them.
When you agree with others, you are giving support to their statements or suggestions.
When you disagree, you invite them to think further and improve their statements and
suggestions. Agreeing or disagreeing will make the conversation lively and engaging.
However, we must remember to always be polite and sensitive to the feelings of others.
Here are some phrases you can use to agree on a statement or suggestion:
On the other hand, here are some phrases you can use to disagree on a statement or
suggestion:
I get the point, but the suggestion contradicts with… so I have to disagree.
The idea was well stated, but it seemed unreasonable at this time because…
Probably, the proposal has advantages, but these are the sure disadvantages…
Opinions give new insights and different perspectives to the discussion. It is essentially
beneficial to the group if they will hear various relevant opinions when making a decision,
formulating a proposal, planning a project, and the likes.
When you want to ask for other people’s opinion, you can say:
When you have an opinion to share to the group, you can say:
6. Correcting oneself/others
Conversations are typically free flowing, so lapses are always possible. Committing
mistakes while talking is inevitable and does not make one an ineffective speaker. What
matters is what a person does after making mistakes. People often admire speakers who are
honest if they say something wrong or reacted inaccurately about a statement because they
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have the willingness to correct themselves. For others, it takes one person to realize the
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mistakes in their statements or ideas, so it is better if a member of the group will respectfully
correct them.
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B. Topic Control
C. Terminating a Conversation
Equally important as starting and maintaining the exchange of talk is terminating the
conversation harmoniously. A good conversation flow occurs not only when everybody
smoothly takes their turns and the topic is maintained but also when the conversation ends
with the feeling of satisfaction that something is accomplished and the parties involved feel
good about putting the conversation to a conclusion.
For a casual conversation, using the marker “so” and expressing how you feel about
the conversation is good enough as an ending. You may also add your anticipation of possibly
meeting the person again. For formal meeting, presenting a summary is a perfect way of ending
the discussion. You may say:
Thank you for the very productive discussion. So, it is decided that…
Your contribution to the discussion is definitely helpful. Before we end, please allow
me to reiterate the following…
It is such a breath of fresh air listening to all your ideas. As we end the meeting, let
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me read to you my notes to make sure I don’t miss any important details.
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• Enhancement Activity. Form a group with at least four (4) members and plan a 5-
Course Packet 01
minute discussion about the topics below by writing a script. Highlight the turn-taking
techniques, topic control strategy, and your style of terminating the conversation.
Practice the script and record yourselves doing the online discussion. Post the video of your
group on your Google Classroom. The rubrics for grading is provided in the preliminary pages
of the ESEN module.
• Generalization.
1. Does everybody in your group/class possess the same style of talking? Why do you
say so?
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Relate the quotation above with carrying a conversation. What does it imply about taking your turn in
the discussion?
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References
References
How to Improve Your Communication Skills by Understanding the Flow in Conversations. (n.d.).
Https://Www.Universalclass.Com/Articles/Business/Understanding-Flow-in-
Conversation.Htm#:~:Text=While%20flow%20is%20defined%20as,Was%20accomplis
hed%20through%20your%20conversation. Retrieved August 8, 2020, from
https://www.universalclass.com/articles/business/understanding-flow-in-
conversation.htm#:~:text=While%20flow%20is%20defined%20as,was%20accomplishe
d%20through%20your%20conversation.
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Learner’s Feedback Form
Learner’s Feedback Form
In what particular portion of this course packet, you feel that you are struggling or lost?
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To further improve this course packet, what part do you think should be enhanced?
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Course Module 02
Speaking Skills
Course Packet 02
Parliamentary Procedures
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Course Packet 02
Course Packet 02
Parliamentary Procedures
Introduction
Learning Packet 2 actively engages the learners in parliamentary procedures. Aside from the
technical and procedural guidelines in conducting formal and structured business meeting, the
packet also introduces the learners to useful expressions aligned with parliamentary rules.
Objective
After completing this learning packet, the students must be able to exemplify order and
harmony in formal communication.
Duration
Learning Packet 2 may be completed in eight (8) hours.
Delivery Mode
Four (4) hours is allotted for the synchronous online class and the remaining four (4) hours will
be spent on independent learning tasks.
For objective tests, one item is equivalent to one point unless indicated in the activity. For
projective tests, the rubrics below will be the basis of the student’s score:
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highlight its
main points.
The response
Course Packet 02
The response
demonstrates The response
demonstrates
the conventions demonstrates the
some
Language in the use of features of No response
conventions in
syntactic informal
formal
structure and writing/speaking.
writing/speaking.
vocabulary.
Readings
While working on a learning packet, additional reading/reference materials may be provided
by the professor when necessary.
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Introduction
Pre-Assessment. Read various references and look for relevant information about the questions below.
Write the answers on the activity sheet attached to this learning packet and turn it in on the Google
Classroom.
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a. True
b. False
10. Name the five (5) ways to vote.
Course Packet 02
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Lesson Proper
Review. How does parliamentary procedures sound to you? Complicated? Controlling? Boring?
Intimidating? Why do we need to know all the rigid rules for conducting a meeting? Why
can we not just run the meetings however we want to? Who cares if we do not follow
parliamentary procedures?
One of the best ways to help us realize the significance of parliamentary procedures is to
recall how many times we have attended a meeting that ran on and on and did not
accomplish anything. The meeting jumped from one topic to another without arriving at a
specific decision. Group members disrupted the meeting with their own personal agenda
as arguments erupted here and there. A few people make all the decisions and ignore
everyone else’s opinions. Everyone leaves the meeting feeling frustrated. These are the
same scenarios that can happen without parliamentary procedures.
Let’s begin by identifying what you know about this topic and what other things you may
want learn.
Activity. Fill-out the table below. In the first column, write what you already know about parliamentary
procedures. Write what you want to know about it in the second column and explain why you want
to know about it in the third. Use the worksheet attached to this packet.
What I know about What I want to know is… I want to know this
parliamentary procedures because…
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Processing of the Activity. The Parliamentary Procedures is an intricate set of rules that govern
a formal meeting. The previous activity helps you set your purpose for studying these
Course Packet 02
procedures and gives direction to the specific details you might be interested in knowing
about the order of a meeting. To appreciate the Parliamentary Procedures better, let us
start with the principles around which the rules are developed.
Brief Lesson
Before we continue, it is worth noting that parliamentary procedures require that each decision
to be made by an assembly be presented in the form of a Motion which is expressed by saying:
“I move that…”
o A motion that needs action of the assembly requires a second that is expressed
by saying:
1. Call to Order
o It is the term used to formally announce that the meeting shall begin.
o The chair calls the meeting to order by saying:
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“I move that the minutes of the (date) meeting of the (name of the
organization/group) be approved as printed/read.”
“I move that the minutes of the (date) meeting of the (name of the
organization/group) be approved as amended.”
5. Reports of Officers
o In some cases, the summary of the minutes of the previous meeting of the
executive committee are read by the secretary to inform the membership on
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the matters it handled. Any member may raise a question that the executives
will deal with in their next meeting or will be set as one of the agenda in the
next general meeting. This is unusual yet a positive indication of the necessary
Course Packet 02
6. Unfinished Business
o The chairperson shall remind the members of the history of an unfinished (or
old) business before discussion begins. This business is postponed from a
previous meeting or pending when the last meeting adjourned.
8. New Business
o Only the items on the agenda are discussed after all the unfinished business
has been disposed of.
o Various motions usually occur in this part of the meeting (see list below).
10. Announcements
o Committee chairs and others may be given the opportunity to make special
announcements by the chairperson.
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12. Adjournment
o To adjourn is a “privileged” motion that is neither amendable nor debatable
and is expressed by saying:
o The motion has to be seconded before the chairperson formally declares that:
Motions
Only one motion may be on the floor at a time, but more than one secondary motion
may be on the floor. Pending motions must be disposed of in descending order of precedence.
• Main Motion. It introduces business to the meeting and can only be made when there
is no pending motion. The purpose of the main motion is to propose a new idea or
action to the group. A member should be recognized before saying:
There are also main motions that bring back a matter from the previous or present
session. These are:
o Take from the Table. Its purpose is to resume consideration of a motion laid
on the table in the same meeting or the previous one. After being recognized,
the member can say:
“Honorable chair, I move that the motion made earlier to (state the motion)
be discussed.”
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• Subsidiary Motion. It is the motion that changes or affect how the main motion is
handled because the subsidiary motion is voted on before the main motion. It may be
a motion to:
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o Amend. The purpose of this motion is to change the wording of the main
motion for clarity or correctness before it is voted on. Acceptance or rejection
of the amendment leaves the main motion pending. When the amendment
totally changes the main motion, the chairperson must call for Motion to
Substitute instead. When the Motion to Substitute is passed, the substitute is
open to another subsidiary motion or debate and must be the one to be voted
upon. To make the motion, a member can say:
“Honorable chair, I move that the motion be amended by adding the following
words (specify the words and their proposed position in the statement).”
“Honorable chair, I move to amend the motion by striking out the following
words (specify the words and the phrases where they can be found).”
“Honorable chair, I move to amend the motion by replacing the words (specify
the words) with (state the replacement).”
o Postpone Definitely. It is the motion to delay action until a specific time but
not beyond the next regular meeting. After being recognized, the member can
say:
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“Honorable chair, I move to limit the discussion to two minutes (or any
specific time) per speaker.”
Course Packet 02
o Previous Question (Call for the Question). It is the motion that immediately
closes a debate on a pending proposal when two-thirds vote in its favor. It is
done when the discussion goes on for too long and voting is necessary. To
make the motion, a member can say:
o Lay on the Table/Table the Motion. It is the motion to temporarily set aside
a motion because something more urgent arises. However, it is out of order if
its intention is to avoid relevant scrutiny of the pending motion. A member
can say:
• Privileged Motion. It puts the focus on a new but urgent matter without the need for
debate. It can be:
o Call for the Orders of the Day. Any member can interrupt a speaker to Call
for the Orders of the Day that requires the assembly to conform to the agenda
or discuss a special order. To make the motion, a member can rise and say:
o Raise a Question of Privilege. It is the motion made to ensure that the rights
of the assembly or any of its members are duly exercised. To be recognized,
say:
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o Fix the Time to which to Adjourn. It is the motion to schedule the time and
place of the next regular meeting.
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“Honorable Chair, I move to set the next meeting on (state the details).”
• Incidental Motion. This motions are made when there is a question about the
procedures, hence it must be addressed before other motions.
o Point of Order. Its purpose is to call out a violation of the rules of the
procedures. Say:
The member can state the matter. For example: “Honorable Chair, the speaker
has been talking for 18 minutes.”
“Honorable Chair, I move to appeal the decision because (state the reason).”
o Suspend the Rules. This motion requires the vote of larger majority and can
only be used when the constitution and bylaws of the organization has
provisions to temporarily make a rule inoperative in a certain situation such
as that of the meeting. A member can say:
o Withdraw. It allows the motion to be withdrawn by the one who makes it. The
member can say:
The member can state the point. For example: “The respectable speaker was
only given two minutes, Honorable Chair. I believe the body agreed to set the
time to three minutes.”
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“Honorable Chair, I move to drop the discussion and proceed with the next
business.”
o Division of the Assembly. It is the motion to ensure that votes are properly
counted. A member can ask for vote by actual count when voice vote is
inconclusive and say:
• A member can state a motion when given the floor by the chair.
• The motion must be seconded before it is considered.
• Modification or rejection of the motion can be proposed by another member before the
motion is seconded or restated by the chair. The proposition can be stated without
being recognized or seconded.
• If the motion is already in order, the chair shall restate it and open the debate when
necessary.
• The maker of the motion is given the first turn in the debate.
• When the discussion ends, the chair shall restate the motion and clarifies the
consequences of affirmative and negative votes.
• The chair shall call for a vote and shall announce the result.
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• The chair cannot participate in the debate unless the role is temporarily dropped. The
role cannot be reassumed unless the pending main motion is acted on.
• The chair shall ideally give the floor to the affirmative and negative alternately.
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• A list of speakers prepared by the chair is necessary when the number members who
wish to speak is too large.
• No member shall disrupt the assembly.
• The rules of debate can be changed when approved by a two-thirds vote.
• Remain impartial
• Participate only in vote by ballot, otherwise vote only to break or create a tie
• Determine that a quorum is present before starting the business
• Ensure proper order of business
• Recognize speakers
• Determine if a motion is in order
• Keep the discussion germane to the pending motion
• Put motions to a vote and announce the results
• Employ unanimous consent
• Maintain order
Voting
• Majority Vote. It refers to the votes of more than half of the members present who are
allowed to vote excluding abstentions
• Two-thirds Vote. It is the two-thirds of the members present and are allowed to vote
excluding abstentions.
• Voting by the Chair. It is the vote coming from the chair that creates or breaks a tie or
that is permitted during voting by ballot.
Methods of Voting
• Voice vote. This method of voting is typically done when a large difference in voting
results is expected. The chair states the motion and asks first those in favor to say
“aye”. Then, the chair asks those who oppose to say “nay”. Finally, the decision will
be done by the chair based on estimate of the count.
• Show of hands or rising vote. This method of voting is done when a motion requires
two-thirds vote or to verify an inconclusive voice vote.
• Ballot. It is usually done for election of officers or when approved by a majority vote.
• Roll call vote. It is done to record how each member votes as approved by a majority
vote or when the bylaws specify.
• Proxy voting. It is a vote cast by a member on behalf of another. It is usually prohibited
unless allowed by the bylaws.
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Enhancement Activity. Fill out the table below with the required details about parliamentary
procedures.
Course Packet 02
Application. The professor shall prepare a list of all the motions used in parliamentary
procedures from which the students will randomly pick eight (8). Prepare a script for 8
people that should demonstrate the eight (8) motions. Act out the meeting either at a
synchronous class or submit a video recording of the (online) meeting to your professor.
The agenda shall be decided by the group.
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If you were to add a rule to the Parliamentary Procedures, what would it be and why?
Course Packet 02
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Annexes
References
1. https://www.counseling.org/docs/default-source/Branches/simplified-roberts-rules-
of-order.pdf?sfvrsn=0
2. https://d38trduahtodj3.cloudfront.net/files.ashx?t=fg&rid=FloridaFairs&f=Intro_to_P
arliamentary_Procedures.pdf
3. Simplified parliamentary procedures. (n.d.). https://prepareiowa.training-
source.org/sites/default/files/boh/documents/PM1781.pdf
4. Hardin county 4-H parliamentary procedure educational kit.(n.d.).
https://www.ohio4h.org/sites/ohio4h/files/d6/files/publications/documents/Parliame
ntary%20Activity%20Kit.pdf
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Activity Sheet
Activity Sheet
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Assessment
Assessment
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Assignment
Assignment
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Program : __________________________________________________________
Year Level : ______________ Section : __________________
Faculty : __________________________________________________________
Schedule : __________________________________________________________
In what particular portion of this course packet, you feel that you are struggling or lost?
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To further improve this course packet, what part do you think should be enhanced?
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