Job Descriptiion - MDM Engineer - Avalanche - B2 Grade

Total IT experience of minimum 6 years with relevant experience of 4+ years in MDM

support
• Strong experience and proficient in MS Intune configuration and
administration
• Upload, update, maintain, and delete iOS and Android Apps
• Test and QA new iOS and Android releases – Manage deployment process and
schedule
• Manage users and ensure user data is accurate in the MDM - Avalanche
• Create, configure, and maintain security policies on the MDM and maintain
enforcement
• Understand MDM reporting capabilities and provide weekly reports to Mobile
Architect
• Create, update, and maintain users and device owners in the MDM
• Assess MDM capabilities and provide recommendations on optimization and usage
• Device Patch management using Avalanche and ensuring compliance of the
devices
• Provide hardware and software support for Apple iPad Pros and other tablets
as required
• Works with customers to resolve technical issues
• Perform data, speed, and App usage analysis on company deployed mobile
devices
• Coordinate with the hardware team to create onboarding processes
• Create user documentation (Tips, tricks, FAQs) as new features and Apps are
deployed
• Maintain the Enterprise Mobility page under the guidance of the Mobile
Architect
• Understand Apple DEP and VPP
• Understand and create different tags and groups by location, department, and
use case
• Maintain self-service portal as provided for the suppport
• Provide IT support for on and off-site corporate events
• Own and operate company deployed MDM solution
• Assist with piloting and testing new Apps for enterprise use