Name: _______________________________________________ Date:______________________

Section: ______________________________________________

Provide Club Membership

Excellent (3) Satisfactory (2) Good (1) Score

Greetings Greet and welcome the guest Greet and welcome the Did not greet and welcome the
with warm smile and asked how guest with no emotion and guest at all.
you can assist promptly. ask how you can assist in a
negligent manner.

Reservation Inquiry Asked the guest politely about Ask the guest about Continues the process without
reservation. reservation in a rude confirming any reservation.
manner.
Personal Information Asked all the necessary personal Asked some of the Did not ask any personal
information for the registration. necessary personal information necessary for
information for the registration.
registration.
Confirmation of the Confirmed the reservation Verbalized to the guest that No confirmation of the
Reservation if Any details and provide the there is a confirmed reservation at all.
information to the guest. reservation without saying
the details.

Signing of Arrival Let the guest signed the guest Let the guest signed the Did not ask the guest for a
List arrival list after with proper guest arrival list after with signature for the arrival list.
instruction inaccurate instruction.

Registration Form Let the guest fill out the Let the guest fill out the Did not ask the guest to fill
registration form and discuss registration form and out the registration form.
thoroughly the needed without discussing the
information. needed information.

Suggesting Club Suggested club membership Suggested club Failed the club membership to
Membership with all the necessary details. membership without the guest.
necessary details.
Membership Provide the membership form to Provide the membership Did not provide the
Registration the guest with instruction. form to the guest without membership form at all.
instruction.

Confirmation of the Confirmed all the incurred Confirmed some the Did not confirm the incurred
Charges charges to guest. incurred charges to guest. charges at all.

Directions Provided the accurate directions Provided the inaccurate Did not provide the directions
to the guest in going to his/her directions to the guest in at all
room. going to his/her room.

Luggage Introduce the guest to the Did not introduce the Did not offer any assistance
bellboy whom will be helping bellboy to the guest. from the bellboy to carry the
him/her carrying the luggage luggage going to the room.
going to the room.

Bid Goodbye Bid goodbye to the guest in a Bid goodbye to the guest Did not bid goodbye to the
friendly a manner. in a rude manner. guest.

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